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Call Center Performance Manager Jobs (NOW HIRING)

Revel Staffing

Call Center Manager

Albuquerque, NM · On-site

Manage key parts of the admissions process, including inquiry handling, insurance verification ... Monitor call center performance metrics, response times, admissions trends, and team productivity

Maximus

Call Center Manager

Topeka, KS · On-site

Why Maximus? - Competitive Compensation - Regular bonuses based on performance included ... managing call center operations in a Medicaid, eligibility, or government services environment ...

F.H. Furr

Call Center Manager (On-Site)

Manassas, VA

$70K - $100K/yr

Call Center Manager (Onsite - Manassas, VA)Position Summary F.H. Furr is seeking an experienced ... The Supervisor will provide coaching, performance management, workforce oversight, and escalation ...

Walter Danley

Call Center Manager (On-Site)

Monroe, NJ

$70K - $100K/yr

The Call Center Manager is responsible for leading the daily performance, productivity, and development of contact center agents while ensuring an outstanding customer experience. This onsite role ...

F.H. Furr

Call Center Manager (On-Site)

Georgetown, DE

$70K - $100K/yr

Call Center Manager (Onsite - Georgetown, DE)Position Summary F.H. Furr is seeking an experienced ... The Supervisor will provide coaching, performance management, workforce oversight, and escalation ...

F.H. Furr

Call Center Manager (On-Site)

Georgetown, DE

$100K/yr

Overview Call Center Manager (Onsite - Georgetown, DE)Position Summary F.H. Furr is seeking an ... The Supervisor will provide coaching, performance management, workforce oversight, and escalation ...

Walter Danley

Call Center Manager (On-Site)

Monroe, NJ · On-site

$100K/yr

The Call Center Manager is responsible for leading the daily performance, productivity, and development of contact center agents while ensuring an outstanding customer experience. This onsite role ...

F.H. Furr

Call Center Manager (On-Site)

Manassas, VA · On-site

$70K - $100K/yr

Overview Call Center Manager (Onsite - Manassas, VA) Position Summary F.H. Furr is seeking an ... The Supervisor will provide coaching, performance management, workforce oversight, and escalation ...

F.H. Furr

Call Center Manager (On-Site)

Georgetown, DE · On-site

$70K - $100K/yr

Overview Call Center Manager (Onsite - Georgetown, DE) Position Summary F.H. Furr is seeking an ... The Supervisor will provide coaching, performance management, workforce oversight, and escalation ...

Koniag Services, Inc.

Monitor real‑time call center performance, including call volumes, ticket queues, handle times ... Oversee workforce management activities including staff scheduling, shift assignments, leave ...

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Call Center Performance Manager information

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$29.5K

$63.8K

$109.5K

How much do call center performance manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for call center performance manager in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What does a call center performance manager do?

A Call Center Performance Manager is responsible for monitoring, analyzing, and improving the efficiency and effectiveness of a call center's operations. They oversee team performance, set targets, implement strategies for process improvement, and ensure customer service standards are met. This role often involves coaching team leaders, analyzing key performance indicators (KPIs), and using data to identify areas for improvement. The manager collaborates with other departments to optimize workflows and resolve issues impacting customer satisfaction.

What are the key skills and qualifications needed to thrive as a call center performance manager?

To thrive as a Call Center Performance Manager, you need strong leadership, data analysis, and operational management skills, often supported by a bachelor's degree in business or a related field. Proficiency with workforce management software, CRM platforms, and performance analytics tools is typically required. Excellent communication, problem-solving, and motivational abilities set top performers apart in this role. These skills are crucial for optimizing team productivity, ensuring customer satisfaction, and achieving organizational targets in a dynamic call center environment.

What are some common challenges faced by a call center performance manager and how can they be addressed?

A common challenge for Call Center Performance Managers is balancing high-quality customer service with productivity targets. Managers often need to motivate teams to meet key performance indicators (KPIs) while ensuring agents maintain positive interactions with customers. Addressing this requires strong coaching skills, clear communication of expectations, and the use of real-time performance analytics. Regular feedback sessions and targeted training can also help agents improve both efficiency and service quality. Additionally, fostering a collaborative team environment helps manage stress and encourages continuous improvement.

What is the difference between Call Center Performance Manager vs Call Center Supervisor?

AspectCall Center Performance ManagerCall Center Supervisor
Primary FocusMonitoring and improving overall performance metrics, analytics, and strategic planningOverseeing daily operations, managing agents, and ensuring service quality
Required CredentialsTypically a bachelor’s degree in business, communications, or related field; experience in performance analysisHigh school diploma or equivalent; experience in customer service and team supervision
Work EnvironmentOffice-based, analytical, strategic planning settingOperational, team management in call center environment
Common UsageUsed by organizations focusing on performance metrics and process improvementsUsed by organizations managing daily call center operations

The Call Center Performance Manager primarily focuses on analyzing performance data and implementing strategies to enhance overall efficiency, while the Call Center Supervisor manages daily team operations and ensures customer service standards are met. Both roles are essential but differ in scope and responsibilities.

What cities are hiring for Call Center Performance Manager jobs?

Cities with the most Call Center Performance Manager job openings:

What states have the most Call Center Performance Manager jobs?

States with the most job openings for Call Center Performance Manager jobs include:

What are popular job titles related to Call Center Performance Manager jobs?

For Call Center Performance Manager jobs, the most frequently searched job titles are:

Infographic showing various Call Center Performance Manager job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 9% Part Time, and 2% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $63,834 per year, or $30.7 per hour.

Call Center Manager

Albuquerque, NM • On-site

Revel Staffing
Recruiting and Staffing Services • 1 - 10 employees
Learn more about Revel Staffingexternal

Other

Re-posted 20 days ago

Job description

A leading healthcare organization is seeking a compassionate and experienced Healthcare Call Center Manager to oversee patient intake, admissions coordination, and call center operations. This role is responsible for leading a team that helps individuals and families access care through a professional, efficient, and empathetic admissions experience.

The ideal candidate has experience in healthcare admissions, patient intake, or call center leadership, with strong communication skills and the ability to manage sensitive conversations with care and professionalism.

Key Responsibilities
  • Supervise, coach, and mentor a team of admissions coordinators and patient intake staff
  • Oversee daily call center operations to ensure timely, professional, and compassionate service
  • Manage key parts of the admissions process, including inquiry handling, insurance verification, intake coordination, and scheduling
  • Monitor call center performance metrics, response times, admissions trends, and team productivity
  • Identify opportunities to improve efficiency, service quality, and patient experience
  • Collaborate with clinical, administrative, and billing teams to streamline the intake and admissions process
  • Develop and deliver training programs focused on compliance, communication, documentation, and patient care
  • Maintain accurate and confidential records of admissions activity, patient inquiries, and team performance
  • Prepare reports and updates for leadership regarding call volume, admissions activity, and team performance
  • Serve as the point of contact for escalated inquiries, complex cases, and sensitive patient or family concerns
  • Ensure issues are resolved promptly, professionally, and compassionately
  • Stay current on healthcare regulations, insurance procedures, privacy requirements, and industry best practices
  • Promote a team culture built on empathy, accountability, professionalism, and service excellence
Required Qualifications
  • High school diploma or GED required
  • Proven experience in healthcare admissions, call center management, patient intake, or a related healthcare support role
  • Leadership experience with the ability to train, motivate, and support a team
  • Active HIPAA compliance / training credential required
  • Strong communication, organization, and interpersonal skills
  • Ability to handle sensitive calls and escalated situations with professionalism and empathy
  • Strong attention to detail and ability to maintain accurate documentation
  • Ability to manage multiple priorities in a fast-paced healthcare environment
  • Commitment to confidentiality, compliance, and patient privacy
Ideal Candidate

The ideal candidate is a compassionate, organized, and service-focused leader who understands the importance of first impressions in healthcare. This person should be comfortable managing a team, improving processes, handling escalated calls, and helping individuals and families feel supported as they take the first step toward care.

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