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Call Center Process Manager Jobs (NOW HIRING)

LBC Mortgage

Call Center Manager

Los Angeles, CA · On-site

Create and improve call center processes, workflows, and internal systems * Track key performance ... Minimum 3+ years of call center management experience * Strong leadership skills and ability to ...

Luxury Bath Technologies

Call Center Manager

Renton, WA · On-site

$30 - $40/hr

Call Center Manager $30-$40 per hour | Full-Time | Tukwila, WA | Monday-Friday, 8:30 AM-5:00 PM ... Identify and implement improvements to call center processes and workflows * Maintain a high ...

Luxury Bath Technologies

Call Center Manager

Seattle, WA · On-site

$30 - $40/hr

Call Center Manager $30-$40 per hour | Full-Time | Tukwila, WA | Monday-Friday, 8:30 AM-5:00 PM ... Identify and implement improvements to call center processes and workflows * Maintain a high ...

Luxury Bath Technologies

Call Center Manager

Seattle, WA · On-site

$30 - $40/hr

Call Center Manager $30-$40 per hour | Full-Time | Tukwila, WA | Monday-Friday, 8:30 AM-5:00 PM ... Identify and implement improvements to call center processes and workflows * Maintain a high ...

Dermafix Spa

Call Center Manager

Saint Petersburg, FL · On-site +1

$3.0K - $5.0K/mo

Streamline call center processes and workflows to improve efficiency and outcomes. * Collaborate with marketing, CRM, and operations teams to support lead generation and campaign success. CANDIDATE ...

Dermafix Spa

Call Center Manager

Saint Petersburg, FL · On-site +1

$3.0K - $5.0K/mo

Streamline call center processes and workflows to improve efficiency and outcomes. * Collaborate with marketing, CRM, and operations teams to support lead generation and campaign success. CANDIDATE ...

The Hive Careers Ltd

Call Centre Manager

Miami, FL · On-site

Preparing reports and analyzing call center data to improve processes, ensure resources are ... Call Center Manager Requirements: * High school diploma or equivalent. * More education or ...

Comfort Matters LLC

Call Center Manager

Osseo, MN

Develop and implement call center strategies and processes to improve operational efficiency ... Call Center Manager Qualifications: * Proven experience in call center management or customer ...

TransCore

Call Center Manager

Union, NJ · On-site

$80K - $99K/yr

The Call Center Manager is responsible for overseeing the daily operations of the call center ... Identify and implement process improvements to enhance productivity and service quality * Prepare ...

TransCore

Call Center Manager

NJ · On-site

$80K - $99K/yr

The Call Center Manager is responsible for overseeing the daily operations of the call center ... Identify and implement process improvements to enhance productivity and service quality * Prepare ...

Serenity Healthcare

Call Center Supervisor

Irving, TX · On-site

$50/hr

Call Center Supervisor Location: Las Colinas, TX Are you prepared to lead a team that transforms ... Leverage data-driven insights to oversee intricate processes * Manage performance metrics, policies ...

Revel Staffing

Call Center Manager

Albuquerque, NM · On-site

$68K - $88K/hr

Manage key parts of the admissions process, including inquiry handling, insurance verification, intake coordination, and scheduling * Monitor call center performance metrics, response times ...

JT Services

Call Center Manager

Claremore, OK · On-site

$45K - $65K/yr

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly ... call processes. You will lead, coach, and develop CSRs, maintain call board health, drive ...

Revel Staffing

Call Center Manager

Albuquerque, NM · On-site

Manage key parts of the admissions process, including inquiry handling, insurance verification, intake coordination, and scheduling * Monitor call center performance metrics, response times ...

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Call Center Process Manager information

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How much do call center process manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for call center process manager in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

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Call Center Manager

Los Angeles, CA • On-site

LBC Mortgage
Finance and Insurance • 11 - 50 employees
Learn more about LBC Mortgageexternal

Other

Posted 7 days ago

Job description

About LBC Mortgage

LBC Mortgage is a Los Angeles–based mortgage company with over 20 years of industry experience. We are focused on building a strong, system-driven sales operation and delivering an exceptional customer experience. Our team is growing fast, and we are looking for a Call Center Manager who can take ownership of our call center operations and help us scale with structure, performance, and accountability.

Position Summary

We are looking for an experienced Call Center Manager to lead our team of call center representatives and loan-related support staff. This person will be responsible for day‑to‑day call center operations, team performance, training, quality assurance, and ensuring a high level of professionalism and customer satisfaction.

The ideal candidate has experience managing a call center in the mortgage, lending, or financial services industry and understands how to drive results through clear KPIs, coaching, and process improvement.

Key Responsibilities
  • Manage daily operations of the call center and ensure performance targets are met
  • Supervise, coach, and motivate a team of call center representatives
  • Monitor call quality, scripts, and customer interactions to ensure compliance and professionalism
  • Create and improve call center processes, workflows, and internal systems
  • Track key performance metrics (KPIs) such as call volume, lead conversion, follow‑up rate, and appointment setting
  • Conduct regular performance reviews and provide ongoing coaching and feedback
  • Train new hires and ensure proper onboarding and call scripting
  • Handle escalated customer issues and ensure resolution in a timely manner
  • Ensure compliance with company policies and mortgage industry regulations
  • Help build a structured call center culture focused on accountability and results
Requirements
  • Minimum 3+ years of call center management experience
  • Strong leadership skills and ability to manage and develop teams
  • Proven experience improving call center performance through KPIs and coaching
  • Excellent communication and conflict resolution skills
  • Strong organizational and multitasking ability
  • Experience with CRM systems and call center software (dialers, tracking tools, etc.)
  • Ability to build processes and implement structure in a fast‑paced environment
  • Knowledge of mortgage products and lead qualification is a strong plus
What We Offer
  • Competitive salary + performance‑based bonuses
  • Growth opportunity within a rapidly expanding company
  • Strong leadership team and supportive environment
  • Opportunity to build and improve systems from the ground up
  • Long‑term career stability with a reputable mortgage company
Why Join LBC Mortgage

At LBC Mortgage, we don’t just want someone to manage a team — we want a leader who can help us build a high‑performing call center that drives results and supports our sales growth. If you are passionate about team leadership, structure, and performance, this is the perfect opportunity to grow with a company that is scaling fast.

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