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Call Center Optimization Analyst Jobs (NOW HIRING)

Jobtailor

Patient Service Center Analyst

Anaheim, CA · On-site

Optimize service levels and first call resolution, access, and Net Promoter Score targets * Mine ... Communicate trends, recommendations, and root-cause analysis for contact center optimization

New

Sky Resorts

Call Center Lead

Sky Valley, CA · On-site

$25 - $30/hr

This individual will be responsible for leading a team of call center agents, optimizing sales ... Monitor and analyze reservation trends to determine which properties need additional revenue focus.

Collabera

Fraud Analyst (Call Center)

Phoenix, AZ

$18 - $22/hr

The Fraud Analyst II reviews customer accounts for the prevention and detection of possible Fraud ... Fraud and Call Center Exp * Tier II: Fraud and no Call Center or Call Center and no Fraud * Tier ...

Comfort Matters LLC

Call Center Manager

Osseo, MN · On-site

... driving operational efficiency, optimizing customer interactions, and ensuring customer ... Monitor and analyze call center performance metrics, identify areas for improvement, and implement ...

Q1 Technologies

Call Center Operations

Raritan, NJ · On-site

... Management, IVR optimization, Training, work force management, etc. * Lead development and ... Identify issues to focus root cause analysis and continuous improvement efforts * Facilitate vendor ...

Comfort Matters

Call Center Manager

Osseo, MN · On-site

... optimizing customer interactions, and ensuring customer satisfaction. If you are a results-driven ... Monitor and analyze call center performance metrics, identify areas for improvement, and implement ...

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Call Center Optimization Analyst information

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$30K

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How much do call center optimization analyst jobs pay per year?

As of Sep 9, 2026, the average yearly pay for call center optimization analyst in the United States is $64,649.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $83,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Call Center Optimization Analyst jobs?

For Call Center Optimization Analyst jobs, the most frequently searched job titles are:

Infographic showing various Call Center Optimization Analyst job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $64,649 per year, or $31.1 per hour.

Call Center Optimization portfolio (Genesys Cloud CX) Initiative Lead

Miami, FL • On-site

Axiom Global Technologies, Inc.
IT Services • 51 - 200 employees
Learn more about Axiom Global Technologies, Inc.external

Other

Posted 15 days ago

Job description

Role Name:  Call Center Optimization portfolio (Genesys Cloud CX) Initiative Lead
Work site: Miami FL (Hybrid)
Duration: 6+ Months

Job Description:

Lead the Call Center Optimization portfolio, driving end-to-end strategy and execution across Genesys Cloud CX transformation, AI-enabled Agent Assist (including Cresta capabilities), and broader contact center modernization initiatives. Own portfolio governance, vendor management, financial planning, and budget/spend oversight, ensuring alignment to business objectives and measurable outcomes. Establish and manage a forward-looking roadmap, balancing innovation with operational stability, while proactively identifying and mitigating risks. Partner with business and technical leaders to define success metrics, track value realization, and ensure delivery of expected ROI. Provide leadership and oversight to both Project Managers, fostering accountability, collaboration, and high-quality execution. Serve as the primary escalation point for delivery issues, championing continuous improvement and operational excellence across all workstreams and vendors.

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