Call Center Operator Jobs in Houston, TX (NOW HIRING)

Performs distribution center material handling duties that support functions such as; Inbound, Outbound, Returns, Ocomm, City Counter, and Acquisitions operations within the distribution center. This advanced operator role is responsible for processing and moving merchandise while maintaining inventory accuracy, productivity, quality, and safety standards.

Essential Job Functions

• Receive, unload, inspect, sort, stock, pick, pack, stage, and ship merchandise accurately and efficiently.
• Match item numbers, quantities, manifests, freight bills, and shipping documentation with physical merchandise.
• Process inbound shipments, outbound orders, store returns, warranty merchandise, acquisitions inventory, and vendor return according to O'Reilly policy.
• Operate RF scanners, handheld devices, voice-picking systems, warehouse management systems (WMS), and other warehouse technology as required.
• Properly store and retrieve merchandise from floor locations, shelving, racking systems, and reserve storage areas.
• Load and unload trailers, containers, route trucks, and freight shipments while ensuring merchandise is secured and protected from damage.
• Maintain inventory accuracy through proper scanning, labeling, auditing, staging, and discrepancy resolution procedures.
• Rebox, relabel, sort, and prepare merchandise for shipment or inventory placement as needed.
• Process warranty merchandise, batteries, recalls, non-stock items, unsaleable merchandise, and vendor return goods according to O'Reilly policy.
• Follow established procedures for hazardous material handling and disposal in accordance with O'Reilly safety standards and regulatory requirements.
• Maintain productivity and accuracy standards while completing assigned warehouse tasks and operational workflows.
• Keep work areas organized, clean, and free of safety hazards.
• Identify unsafe conditions or practices and report concerns to leadership promptly.
• Maintain compliance with O'Reilly policies, operational procedures, and quality standards.
• Serve as a designated trainer in assigned functional areas when assigned.
• Operate powered industrial equipment (PIE) when certified and assigned.
• Perform Ocomm or City Counter functions when assigned.
• Support workflow balancing and operational continuity during peak volumes.
• Perform all other duties as assigned.

Skills/Education/Experience

• Ability to accurately match numerical and alphabetical information.
• Follows established operational, safety, and quality procedures.
• Maintain safe work environment, including but not limited to safely lifting, moving, and handling merchandise.
• Willingness to learn warehouse systems, RF technology, and operational processes.
• Ability to work independently with limited direction.
• Ability to support training and development of team members when assigned.

• Experience working in a fast-paced warehouse environment.
• Powered Industrial Equipment (PIE) experience and certification.
• Experience training other individuals.
• Prior experience handling automotive parts or related merchandise.
• Experience operating warehouse management systems (WMS), RF scanners, or voice-picking equipment.
• Experience working within productivity, quality, or performance-driven environments.
• Proficiency in one or more additional languages.

O'Reilly Auto Parts has a proven track record of growth and stability. O'Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

Total Compensation Package:

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option, and provide your requested accommodation, and position details.