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Call Center Operator Jobs in Houston, TX (NOW HIRING)

Tailored Brands

Contact Center Trainer

Houston, TX · On-site

S. retail stores are operated under the brand names of Men's Wearhouse, Jos. A. Bank, Men ... call handling, and policy compliance. • Monitor training effectiveness by tracking learner ...

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All JobsCall Center Operator JobsCall Center Operator Jobs in Houston, TX

Call Center Operator information

See Houston, TX salary details

$9

$19

$27

How much do call center operator jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for call center operator in Houston, TX is $19.49, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $24.81 per hour, depending on experience, location, and employer.

What is a call center operator?

Call center operators are professionals who handle incoming or outgoing customer communications for a company, usually via phone, but sometimes including email, chat, or social media. They help customers by answering questions, resolving complaints, processing orders, or providing technical support. Operators often follow scripts to ensure consistent service and may use specialized software to log interactions. This role requires strong communication skills, patience, and the ability to work in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a call center operator?

To thrive as a Call Center Operator, you need strong verbal communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is often required. Patience, resilience under pressure, and a customer-focused attitude help operators excel in fast-paced environments. These skills ensure efficient issue resolution, high customer satisfaction, and effective team collaboration in customer support settings.

What are some common challenges faced by call center operators, and how can they be managed effectively?

Call Center Operators often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy while multitasking. Effective time management, active listening skills, and regular training on conflict resolution can help operators manage these challenges. Many call centers also provide support through team leaders and peer collaboration, ensuring operators have guidance and resources when dealing with complex situations. Additionally, using call management software and taking scheduled breaks can help maintain performance and reduce stress.

What is the difference between Call Center Operator vs Customer Service Representative?

AspectCall Center OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall centers, inbound/outbound callsCustomer service departments, various industries
Employer & IndustryTelecom, tech, retail, financeRetail, banking, healthcare, tech
Search & Comparison IntentOften compared for call handling rolesBroader customer interaction roles

While both roles involve customer interaction, Call Center Operators primarily handle inbound and outbound calls within call centers, focusing on specific tasks like inquiries or support. Customer Service Representatives may work in various settings, providing broader customer support across multiple channels. The roles overlap in skills and training but differ mainly in scope and work environment.

What are popular job titles related to Call Center Operator jobs in Houston, TX?

For Call Center Operator jobs in Houston, TX, the most frequently searched job titles are:

What job categories do people searching Call Center Operator jobs in Houston, TX look for?

The top searched job categories for Call Center Operator jobs in Houston, TX are:

Call Center Operator jobs near you
Infographic showing various Call Center Operator job openings in Houston, TX as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,548 per year, or $19.5 per hour.

Bilingual Call Center Agent - Service

Team Gillman

Houston, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 6 days ago

Job description

Representatives for our Service Business Development Center
If you love to win and are fiercely competitive, then don't let this amazing opportunity pass you by. These newly appointed positions are in our platform office center located in the Spring area. No late nights, no early mornings or major holidays and you pick the Saturdays you would like to work 2 times a month. These candidates must be able to work in an independent adult environment without constant oversight. Self-motivated, trustworthy and result driven.
We are looking for motivated, passionate and energetic candidates who can utilize the investments spent to get high quality results. This includes our new office that we are using to generate the perfect customer experience. You will also have the support of the inside service staff/BDC and highest quality marketing along with technology which is second to none.
This Business Development Center is hiring experienced service BDC Professionals. Must have customer service, phone, and computer experience. Very competitive pay plan and signing bonus for the right candidates! We are working on building a powerhouse team for our new state of the art facility.
The BDC is responsible for working with our Service AI platform at all our locations, our robust Retention platform, establishing relationships with customers and scheduling appointments for Retention and Service Departments.
The BDC Representative interacts daily with the Platform Director for the Dealership Group and the Senior Associates. Again, this is a position for a highly time efficient, organized individual looking for an amazing career with opportunities not just a job.
Responsibilities
  • Receiving inbound service phone messages, texts and leads. Return calls only. Not live inbound blind calls.
  • Identifying the client's needs and scheduling appointments
  • Placing outbound phone calls to potential customers including text messages and emails
  • Contacting clients prior to appointment date to confirm appointment
  • Following up post visit to ensure customer satisfaction when applicable
  • Contact customers and perform a needs analysis including make, type, and features of vehicle desired.
  • Handle a high volume of Service Retention leads that are of high-quality, paid and organic internet leads
  • Set, confirm and follow up with all appointments if required

  • High school diploma or equivalent
  • Excellent oral, written, and interpersonal communication skills
  • Extensive customer service, sales, or telemarketing background
  • Excellent Social Media Skills: Facebook, Twitter, Instagram, Snapchat, etc.
  • Proficient in Text Messaging
  • Outstanding Relationship Building Skills with Potential Clients.
  • Computer literacy, strong organizational and follow-up skills
  • Ability to read and comprehend instructions and information
  • Excellent problem-solving skills
  • Education and/or Experience

High School Diploma or GED; one to two years related experience and/or training; or equivalent combination of education and experience.
Bilingual- Vietnamese, Spanish, Arabic preferred not required
Prior sales, service, or BDC training with a proven track record is a PLUS
Qualified candidate should have experience in automotive or trucking
This is a fulltime position. Not remote.
Benefits
In addition to career-long personal development, our associates enjoy a number of benefits, including:
Full health benefits (medical, dental, vision, life)
401k Retirement savings plan with company match
Employee discounts
Drug Free Work Environment
Equal Opportunity Employer
About Our Dealership (Team Gillman)
Since 1938 and with over 70 years of success, Team Gillman has been a family-owned and operated group of automobile dealerships. The business was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank's son, Ramsay Gillman, continued and expanded the business his father started with a constant emphasis on customer service and satisfaction.
Now, owned and operated by Ramsay's son Chris Gillman, Team Gillman has dealerships in Houston, Rosenberg, Kingwood, and Clear Lake representing Acura, Honda, Subaru, Mazda, and Volkswagen. Success has not altered the organization's founding principle. Every employee in every Team Gillman dealership knows customer service is paramount. And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence.

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