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Call Center Operations Manager Jobs in Picayune, MS

GardaWorld

Security Officer - Call Center

Bogalusa, LA · On-site

$17.34/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Manage access control Perform regular patrols to identify potential risks Inspect security equipment and report any maintenance needs Respond to incidents, provide first aid, and coordinate with ...

GardaWorld

Security Officer - Call Center

Bogalusa, LA · On-site

$17.34/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage access control * Perform regular patrols to identify potential risks * Inspect security equipment and report any maintenance needs * Respond to incidents, provide first aid, and coordinate ...

GardaWorld

Security Officer - Call Center

Bogalusa, LA · On-site

$17.34/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage access control * Perform regular patrols to identify potential risks * Inspect security equipment and report any maintenance needs * Respond to incidents, provide first aid, and coordinate ...

GardaWorld

Security Officer - Call Center

Bogalusa, LA · On-site

$17.34/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage access control * Perform regular patrols to identify potential risks * Inspect security equipment and report any maintenance needs * Respond to incidents, provide first aid, and coordinate ...

Koniag, Inc.

Program Manager

Stennis Space Center, MS · On-site

$160K - $170K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Oversee day-to-day data center operations, including compute, storage, networking, cooling, power, and physical security infrastructure * Manage program budgets, track expenditures, and provide ...

Ochsner Health

HR Service Center Rep

New Orleans, LA · On-site

$15 - $19.25/hr

... management system and providing accurate information of HR inquiries from company employees ... Achieves first call resolution of 85% or above. * Assists with training of new Associates by ...

Ochsner Health

HR Service Center Rep

New Orleans, LA

$15 - $19.25/hr

... management system and providing accurate information of HR inquiries from company employees ... Achieves first call resolution of 85% or above. * Assists with training of new Associates by ...

YRCI

Helpdesk Support Representative

New Orleans, LA

$16.75 - $21.50/hr

Record 100% of calls into the incident management system. Assist in the resolution of problems and ... Experience in a customer-service oriented call center environment is highly desired (but not ...

YRCI

Help Desk Support Rep, 1

New Orleans, LA · On-site

$16.75 - $21.50/hr

Record 100% of calls into the incident management system. Assist in the resolution of problems and ... Experience in a customer-service oriented call center environment is highly desired (but not ...

European Wax Center

Assistant Store Manager

Slidell, LA · On-site

$18 - $26.50/hr

  • Medical

  • Life

  • PTO

European Wax Center is looking for an Assistant Center Manager to support all aspects of daily center operations while focusing on achieving sales goals and delivering exceptional customer service.

European Wax Center

Assistant Store Manager

New Orleans, LA · On-site

$17 - $23.50/hr

  • Medical

  • Life

  • PTO

European Wax Center is looking for an Assistant Center Manager to support all aspects of daily center operations while focusing on achieving sales goals and delivering exceptional customer service.

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Showing results 21-40

All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Picayune, MS

Call Center Operations Manager information

See Picayune, MS salary details

$26.8K

$62.7K

$115.2K

How much do call center operations manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for call center operations manager in Picayune, MS is $62,656.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,600.00 and $77,400.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What cities near Picayune, MS are hiring for Call Center Operations Manager jobs? Cities near Picayune, MS with the most Call Center Operations Manager job openings:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Picayune, MS as of August 2026, with employment types broken down into 81% Full Time, 16% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $62,656 per year, or $30.1 per hour.

Security Officer - Call Center

GardaWorld

Bogalusa, LA • On-site

$17.34/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

GardaWorld rating

5.2

Company rating: 5.2 out of 10

Based on 406 frontline employees who took The Breakroom Quiz

88th of 116 rated security

Job description

GardaWorld Security Services is Now Hiring a Concierge Security Officer. Ready to suit up as a Security Guard in a Concierge post. MUST HAVE A SECURITY LICENSE What matters most in a role like this is your ability to build meaningful connections.

Tell us about how your natural ability to engage with others reassures and inspires confidence. As a Security Officer - Concierge, there is a high focus on customer service since you will be working with people on all shifts, in environments such as office towers, hotels, shopping centers, etc. What's in it for you: Site Location: Bogalusa, LA Set schedule: Monday- Thursday 2pm-10pm (32 hours per week) Competitive hourly wage of $17.34(DailyPay is available for GardaWorld employees!) A comprehensive benefits package including medical, dental, and vision insurance plans, a 401(k) retirement savings plan with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options Career growth opportunities at GardaWorld Uniform provided at no cost Responsibilities of a Concierge Security Guard Customer service duties like welcoming, verifying identity, and guiding visitors Manage access control Perform regular patrols to identify potential risks Inspect security equipment and report any maintenance needs Respond to incidents, provide first aid, and coordinate with emergency teams Answer questions in person or by phone Write incident reports and communicate security concerns Ensure the safety and protection of individuals and property Qualifications for Concierge Security Guard Be authorized to work in the U.S

Be able to provide documentation of High School Diploma or GED Be able to ace (and pass) an extensive screening process Exceptional customer service skills Proficient in basic phone & computer skills If you have Security, Military, Law Enforcement experience - even better. You have a state license if required In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work. Apply today - this could be more than a job.

26% of our corporate employees started as frontline workers. If you're ambitious with an entrepreneurial spirit - someone who wants to be a GardaWorld Ambassador - a promising career awaits you. GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe.

Not the job for you. Make sure to check out all our jobs. We also have tactical, surveillance, and even casual roles available.

Employment is contingent on the successful completion of a background check and drug screening to be conducted after an offer of employment is extended. It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment.

This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment. License Number 948 Apply.

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