Call Center Operations Manager Jobs in Picayune, MS

Job Summary

The Management in Training - Operations (MIT) Program is an entry-level, hands-on training program based in our distribution warehouse. It is a great opportunity for individuals seeking an introductory role that will lead to a long-term career in operations management.

You will receive 6-months of guidance, support and resources to learn about the swimming pool supply, irrigation and landscape distribution industry.

Upon completion of the program, program graduates are eligible to apply for Operations Supervisor or Operations Manager roles that are available nationwide.

Hiring at the following locations:

• SCP Distributors, 13434 Seymour Myers Blvd., Covington, LA

Important: Training is held on-site starting in December 2026. After completing training in May 2027, you will be required to relocate out of state (with company-provided assistance).

What You Will Do

• Receive hands-on training and perform duties in every area of the distribution center including Operations, Management, and Purchasing.
• Observe experienced employees to acquire knowledge of methods, procedures, and standards of performance for a successful sales center.
• Shadow contractors/builders, service/maintenance, and retail store customers to learn their aspect of the swimming pool, irrigation and landscaping business.
• Participate in classroom training sessions (lecture, role play and computer lab) at the state-of-the-art EDGEucation Center in Plano, Texas. Topics to include operations, financials, leadership, human capital management and operating systems.
• Give comprehensive presentation to senior level management for completion of the Operations MIT program at the end of the 6 month program.
• Other job duties and special operations projects as assigned.

What We Are Looking For

• Bachelor's degree or Associate’s degree in Industrial Distribution, Supply Chain Management, Management, Operations or other related discipline with a minimum of 2.5 GPA.
• Work experience in a leadership and/or problem solving role. In lieu of work experience, will consider involvement in distribution or supply chain internships, organizations/clubs, volunteer work/community service, athletics or military leadership.
• Desire and ability to work in a distribution warehouse environment.
• Results driven, self-starter with the ability to lead and develop a team with rapidly changing priorities. Strong leadership skills are a must!
• Possess and demonstrate a motivated, passionate, customer service driven attitude.
• Willingness and ability to relocate during and after the program (at company expense) for career development opportunities.
• Ability to travel 25% of the time.
• Ability to maneuver heavy machinery, such as pallet jacks, forklifts, etc. and lift products up to 75 pounds.

Preferred

• Bilingual (English/Spanish) a plus.
• Knowledge of Microsoft Office suite with ability to learn inventory system and additional software.
• In lieu of work experience, will consider involvement in distribution or supply chain internships, organizations/clubs, volunteer work/community service, athletics or military leadership.

Learn more about the position by visiting www.poolcorp.com/mit.

You want Benefits? You’ve got it! Our generous benefits package includes:

• Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs
• 401 (k) with generous company match
• 13 days of paid time off (PTO) & 8 Paid Holidays (NOTE: PTO increases with tenure!)
• 100% employer paid Life Insurance and Long-Term Disability Insurance
• Paid Parental Leave
• Fully Funded Tuition Education Programs
• Bonus Programs that include Employee Recognition and Referrals, Summer Madness, and Annual Performance
• Employee Stock Purchase Plan
• Employee Discounts and much more!

Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply! Currently, POOLCORP has over one hundred and twenty military personnel serving on our team. We understand the uniqueness of hiring military personnel and veterans and will support him/her in the time of duty or with the transition into new civilian professions.

All offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications before employment is finalized. This position is considered “safety-sensitive” and includes tasks or duties which could affect the safety and health of the employee performing the tasks or others.

At POOLCORP, we are committed to our employees’ success. Our comprehensive benefits program offers the flexibility of benefits that meet the needs of our employees and their families. Some of these benefits include medical, dental and vision care, company-paid life and long-term disability insurance, prescription drug coverage, flexible spending and health savings accounts, 401(k) with company match, employee stock purchase plan, and employee assistance and education reimbursement programs. These benefits can help build a foundation for the future while helping employees live a healthy lifestyle.

The annual compensation for this position nationwide is $60,000 which is based on an expected 40-hour work week at is $28.85/hour based on a full-time schedule. Additionally, this position may be eligible for relocation or cost of living adjustments. The application window for this position is expected to close after 30 days of posting but will remain open until filled.

POOLCORP is a drug-free company. POOLCORP is an Equal Opportunity Employer – By Choice. The Company understands, respects, and values diversity – unique styles, experiences, identities, ideas, and opinions – while striving to be inclusive of all people. This commitment is critical to our success as a global company as we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled. This position is considered “safety-sensitive” and includes tasks or duties which could affect the safety and health of the employee performing the tasks or others.