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Call Center Operations Manager Jobs in Orem, UT (NOW HIRING)

Riverton Chevrolet

Call Center Agent

South Jordan, UT · On-site

$14.25 - $18.75/hr

Call Center Agent*South Jordan, UT Riverton Chevrolet located in South Jordan, UT is now hiring a ... Updating CRM with customer information Qualifications/Requirements * Confident and professional ...

Riverton Chevrolet

Call Center Agent

South Jordan, UT · On-site

$14.25 - $18.75/hr

Call Center Agent* South Jordan, UT Riverton Chevrolet located in South Jordan, UT is now hiring a ... Updating CRM with customer information Qualifications/Requirements * Confident and professional ...

Sisel International, LLC

Call Center Agent

Springville, UT · On-site

$13.75 - $18.25/hr

... Manager * Interacts with all contacts in a helpful, courteous, and professional manner and is ... High school degree or GED with at least 1 year of call center experience, or equivalent combination ...

Sisel International

Call Center Agent

Springville, UT · On-site

$13.75 - $18.25/hr

... Manager * Interacts with all contacts in a helpful, courteous, and professional manner and is ... High school degree or GED with at least 1 year of call center experience, or equivalent combination ...

Sisel International, LLC

Call Center Agent

Springville, UT · On-site

$14 - $18.25/hr

... Manager * Interacts with all contacts in a helpful, courteous, and professional manner and is ... High school degree or GED with at least 1 year of call center experience, or equivalent combination ...

Buyerlink

Call Operations Analyst

American Fork, UT · On-site

The ideal candidate is detail-oriented, analytical, and comfortable using call center metrics to ... Ability to work independently, manage recurring review tasks, meet deadlines, and maintain ...

Sisel International

Call Center Agent Part Time

Springville, UT · On-site

$13.75 - $18.25/hr

... Manager * Interacts with all contacts in a helpful, courteous, and professional manner and is ... High school degree or GED with at least 1 year of call center experience, or equivalent combination ...

SmithRx

Inbound Call Center Representative

Lehi, UT · On-site

$21/hr

Inbound Call Center Representative Lehi, UT Who We Are: SmithRx is a rapidly growing, venture ... Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by ...

SmithRx

Inbound Call Center Representative

Lehi, UT

$21/hr

Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by ... We're seeking dedicated individuals to join our call center team, providing top-tier service to our ...

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Showing results 21-40

All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Orem, UT

Call Center Operations Manager information

See Orem, UT salary details

$27.4K

$64.1K

$117.8K

How much do call center operations manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for call center operations manager in Orem, UT is $64,062.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,600.00 and $79,100.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What are the most commonly searched types of Call Center Operations jobs in Orem, UT? The most popular types of Call Center Operations jobs in Orem, UT are:
What are popular job titles related to Call Center Operations Manager jobs in Orem, UT? For Call Center Operations Manager jobs in Orem, UT, the most frequently searched job titles are:
What job categories do people searching Call Center Operations Manager jobs in Orem, UT look for? The top searched job categories for Call Center Operations Manager jobs in Orem, UT are:
What cities near Orem, UT are hiring for Call Center Operations Manager jobs? Cities near Orem, UT with the most Call Center Operations Manager job openings:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Orem, UT as of August 2026, with employment types broken down into 82% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $64,062 per year, or $30.8 per hour.

Call Center Agent

Riverton Chevrolet

South Jordan, UT • On-site

$14.25 - $18.75/hr

Full-time

Re-posted 12 days ago

Job description

Call Center Agent*South Jordan, UT
Job description

Riverton Chevrolet located in South Jordan, UT is now hiring a Call Center Agent to handle inbound/outbound scripted calls and appointment setting for Service. You will be an integral part in helping drive traffic to the dealership. Call center experience is required. Immediate training and ongoing support are provided. If you consider yourself a "go-getter" we want to hear from you! Please apply!
Job Responsibilities

  • Handling both inbound and outbound scripted calls to current Riverton Chevrolet customers

  • Answering customer questions and addressing concerns with honesty and accuracy

  • Updating CRM with customer information

Qualifications/Requirements

  • Confident and professional phone manner

  • Strong record of positive customer satisfaction results

  • Self-motivated, persuasive, and upbeat personality is a MUST!

  • Coachable and trainable

  • Must be flexible and able to work between the hours of 7:00 AM to 6:00 PM

Additional Information
Pay is hourly base pay + bonuses + benefits + paid training and more

Closing Remarks

Riverton Chevy is a family owned company and is well known for having the highest paid BDC in all of Utah. We hire good people, and train the talent. If you have experience with calls and want to work at a company that pays well, and treats you like a person instead of a number, then you should apply.

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