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Call Center Operations Manager Jobs in New Port Richey, FL

Inktel

Call Center Supervisor

Tampa, FL · On-site

Driven by our Passion for People, our Operations Supervisors are experts in coaching, training and ... managing escalations. Ultimately, we bring people together. Whether it be our clients, their ...

Ascensus

Bilingual Call Center Representative

Tampa, FL · On-site

$19/hr

All email communications from Ascensus or its hiring managers originate from @ascensus.com or ... Note: For call center roles specifically, it is a requirement to either hardwire your equipment ...

Patient Prism LLC

Call Center Agent

Tampa, FL · On-site

$13 - $15/hr

Strong time management and organizational skills * High school diploma required. A College degree ... call-outs will not be tolerated. Join our team today! Benefit Conditions: ● Full Time Employees ...

Florida Jobs

CALL CENTER SERVICES REPRESENTATIVE II

Tampa, FL · On-site

$14 - $18.25/hr

Call Center Services Representative II This posting will be used to fill Career Service vacancies ... Maintains assigned work responsibilities by taking prompt action on all case management activities.

IDIQ

Call Center Member Advisor

Tampa, FL · On-site

$25K/mo

Manage a high volume of incoming and outgoing calls, while simultaneously navigating internal ... The role also requires constant operation of a computer or other office equipment. The employee may ...

IDIQ

Call Center Member Advisor

Tampa, FL · On-site

$15 - $19/hr

Manage a high volume of incoming and outgoing calls, while simultaneously navigating internal ... The role also requires constant operation of a computer or other office equipment. The employee may ...

IDIQ

Call Center Member Advisor

Tampa, FL · On-site

$15 - $19/hr

Manage a high volume of incoming and outgoing calls, while simultaneously navigating internal ... The role also requires constant operation of a computer or other office equipment. The employee may ...

IDIQ

Call Center Member Advisor

Tampa, FL · On-site

$15 - $19/hr

Manage a high volume of incoming and outgoing calls, while simultaneously navigating internal ... The role also requires constant operation of a computer or other office equipment. The employee may ...

MDS Communications

Remote Call Center Agent

Tampa, FL · Remote

$15 - $16.50/hr

Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in New Port Richey, FL

Call Center Operations Manager information

See New Port Richey, FL salary details

$28.1K

$65.6K

$120.7K

How much do call center operations manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for call center operations manager in New Port Richey, FL is $65,633.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,800.00 and $81,100.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What are popular job titles related to Call Center Operations Manager jobs in New Port Richey, FL? For Call Center Operations Manager jobs in New Port Richey, FL, the most frequently searched job titles are:
What job categories do people searching Call Center Operations Manager jobs in New Port Richey, FL look for? The top searched job categories for Call Center Operations Manager jobs in New Port Richey, FL are:
What cities near New Port Richey, FL are hiring for Call Center Operations Manager jobs? Cities near New Port Richey, FL with the most Call Center Operations Manager job openings:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in New Port Richey, FL as of August 2026, with employment types broken down into 80% Full Time, 13% Part Time, 1% Temporary, and 6% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $65,633 per year, or $31.6 per hour.

Call Center Supervisor

Inktel

Tampa, FL • On-site

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 21 days ago

Inktel rating

5.3

Company rating: 5.3 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

49th of 71 rated call and contact centers

Job description

Driven by our Passion for People, our Operations Supervisors are experts in coaching, training and bringing the best out of our agents. Developing talent is their bread and butter-and our Ops. Supervisors consistently perform at a high level. They report directly into the Site Director of their respective sites. They are primarily responsible for coaching their team of agents, developing talent, monitoring wait times, reporting on key metrics and managing escalations.
Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners-we can't resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our DNA-and we don't use the word "strive" lightly. It embodies what we value.
Qualifications:
  • Proven track record of ALL of the following:
    • [S]ervice
    • [T]enacity
    • [R]esponsibility
    • [I]ntegrity
    • [V]ersatility
    • [E]ntrepreneurship
  • Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness
  • Empathetic and active listening
  • Excellent communication skills: concision and clarity
  • Passion for coaching, providing feedback and developing talent
  • Positive outlook and enthusiastic attitude
  • Conscientious team player
  • Driven by delivering results
  • Professional demeanor, put together
  • Dependable and consistent
  • 2-5 years of contact center or customer service experience with a minimum of two years in a leadership/management role
  • Thrives in a fast-paced environment with changing priorities and goals

Responsibilities:
  • Model Inktel's Passion for People in every interaction.
  • Lead a team of 15-20 direct reports; coach, develop, and motivate them to ensure that they are providing world-class customer service on all customer interactions, delivering on their commitments, and maximizing their potential.
  • Implement strategies to keep attrition low.
  • Oversee the day-to-day operation of your assigned program and ensure that program goals, such as service level, quality, and staffing, are met.
  • Drive a culture of accountability, continuous improvement, and personal excellence.
  • Communicate key messages effectively to ensure that direct reports are well informed about issues that may impact them or their customers.
  • Prioritize objectives with little-to-no assistance, find issues and create and execute on solutions that address those issues.
  • Work constructively with other departments, such as client services, quality assurance, training, and recruiting, to share ideas and leverage best practices.
  • Develop and audit quality assurance strategies to ensure the delivery of world-class service.

Salary & Benefits:
The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, and a 401K plan.
Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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