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Call Center Operations Manager Jobs in Independence, KY

The Christ Hospital

Call Center Specialist

Fort Wright, KY · On-site

$16.25 - $20.50/hr

Responsibilities Answers incoming telephone calls, schedules appointments and directs incoming call ... Manages daily patient and physician scheduling. Schedules for all patient visits to optimize ...

MDS Communications

Remote Call Center Agent

Cincinnati, OH · Remote

$15 - $16/hr

Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

ChenMed, LLC

Center Operations Director

Cincinnati, OH · On-site

$83K - $119K/yr

The Associate Center Operations Director is responsible for center operations, including center ... Monitors and manages patient disenrollment rates, identifying and addressing causes to retain ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Independence, KY

Call Center Operations Manager information

See Independence, KY salary details

$31K

$72.5K

$133.4K

How much do call center operations manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for call center operations manager in Independence, KY is $72,542.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,700.00 and $89,600.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What job categories do people searching Call Center Operations Manager jobs in Independence, KY look for?

The top searched job categories for Call Center Operations Manager jobs in Independence, KY are:

What cities near Independence, KY are hiring for Call Center Operations Manager jobs?

Cities near Independence, KY with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Independence, KY as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $72,542 per year, or $34.9 per hour.

Seasonal Operations Manager - 1st Shift

Qurate Retail Group

West Chester, OH • On-site

Full-time

Medical, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Key responsibilities

  • Lead the Outbound and Personalization departments to manage daily operations and ensure productivity and quality goals are met or exceeded.

  • Manage product placement to maximize product density and space utilization while ensuring standard operating procedures are followed.

  • Maintain safety procedures and foster a safety-first culture within the distribution center.

Job description

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, and our four Cornerstone brands.
The Cornerstone brands deliver inspirations that help customers enjoy, enhance and celebrate life. Cornerstone comprises four interactive, aspirational home and apparel lifestyle brands: Ballard Designs®, Frontgate®, Grandin Road® and Garnet Hill®.
Your Opportunity, Your Team
  • The Seasonal Operations Manager supports Cornerstone Brands (Ballard Designs, Frontgate, Grandin Road, Garnet Hill), and will be responsible for day-to-day activities for our Union Center distribution center in West Chester, Ohio. This position will lead the Outbound Department and will be directly responsible for productivity and quality initiatives. You will report to the Director of Conveyable Operations.

Where You'll Work
  • This role is onsite and will require you to work from our West Chester, OH fulfillment center daily. Relocation assistance is not available for this role.

What You'll Do
  • Lead a diverse staff of team members in our Outbound and Personalization departments
  • Manage the day-to-day operations
  • Ensure that department productivity goals and cost per unit goals are achieved or exceeded
  • Manage product placement to maximize product density and space utilization
  • Ensure standard operating procedures are followed in all operations
  • Share and leverage continuous improvement opportunities and best practices with other DC's
  • Maintain all safety procedures to foster a safety-first culture.
  • All other activities and duties as assigned.

What You'll Bring
  • Bachelor's degree in Business, Supply Chain, Distribution, Logistics or related field, or an equivalent combination of education and experience.
  • 2+ years of Management experience in a related high volume, fast paced distribution center environment.
  • Demonstrated leadership, problem-solving and decision-making skills.
  • Experience leading exempt-level team members preferred.

#LI-JM1
Our Total Rewards package includes benefits you'll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.
QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance.
If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.

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