ZipRecruiter

Log In

1

Call Center Operations Manager Jobs in Fishers, IN

nLeague

Inbound Call Center Rep

Indianapolis, IN · On-site

$14.75 - $19/hr

Inbound Call Center Rep Answer in-coming 800 helpline calls, transfer calls to volunteers when ... Inform the Office Manager when supplies of materials are low * Put away all deliveries in an ...

STI

Inbound Call Center Rep

Indianapolis, IN · On-site

Inform the Office Manager when supplies of materials are low *Put away all deliveries in an orderly ... Forward call back messages to Volunteer Supervisors at the end of the day. *Put together new ...

STI

Inbound Call Center Rep

Indianapolis, IN · On-site

Inform the Office Manager when supplies of materials are low *Put away all deliveries in an orderly ... Forward call back messages to Volunteer Supervisors at the end of the day. *Put together new ...

Priority OnDemand

Operations Manager

Indianapolis, IN · On-site

The Operations Manager has formal authority (decision-making) over all affairs that affect the designated operations unit/production center, System Status Management of the designated operations unit ...

PRIORITY ONDEMAND

Operations Manager

Indianapolis, IN · On-site

The Operations Manager has formal authority (decision-making) over all affairs that affect the designated operations unit/production center, System Status Management of the designated operations unit ...

Socket.dev

Service Center Director

Indianapolis, IN · On-site

$110 - $140/hr

Regional Operations Manager Internal Title: Service Center Director Locations: Indianapolis, IN and Lexington, KY Lead Operations. Develop Teams. Drive Results. Brown Equipment Company is seeking an ...

previous page

Showing results 41-60

All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Fishers, IN

Call Center Operations Manager information

See Fishers, IN salary details

$29.5K

$69K

$126.8K

How much do call center operations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for call center operations manager in Fishers, IN is $68,972.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,100.00 and $85,200.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What job categories do people searching Call Center Operations Manager jobs in Fishers, IN look for? The top searched job categories for Call Center Operations Manager jobs in Fishers, IN are:
What cities near Fishers, IN are hiring for Call Center Operations Manager jobs? Cities near Fishers, IN with the most Call Center Operations Manager job openings:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Fishers, IN as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $68,972 per year, or $33.2 per hour.

Call Center Representative

International Medical Group

Indianapolis, IN • On-site

$15.25 - $19/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

Assistance Coordinator – Global Healthcare & Travel Claims

Location: Remote (Indianapolis Office)

Contract: Full-Time | Monday to Friday

Schedule: 1st and 2nd shifts available between 8:00 AM - 8:00 PM 

Make a Global Impact with IMG

At International Medical Group (IMG), we’re more than just a leading international medical insurance provider—we’re a lifeline for travelers, expats, and global citizens. Every day, our products deliver peace of mind® to people living, working, and exploring across borders.

If you’re passionate about helping people and thrive in a fast-paced, customer-focused environment, this is your chance to make a difference on a global scale.

What You’ll Do

As an Assistance Coordinator, you’ll be the first point of contact for customers who need support with holistic queries and travel claims. Your role is all about delivering exceptional service and ensuring every interaction counts.

Key Responsibilities:

  • Handle a high volume of inbound and outbound communication (phone, email, chat) with professionalism and empathy

  • Answer benefit questions, update policies, and assist with new and existing claims

  • Document interactions accurately in our CRM system

  • Collaborate with team members and mentor new hires when needed

  • Support special projects and tasks as assigned

What We’re Looking For

  • 1+ year of customer service experience with strong problem-solving skills

  • Proficiency in Microsoft Office Suite

  • Excellent communication skills—both written and verbal

  • Ability to multitask in a fast-paced environment

  • Global awareness and a genuine passion for helping people

  • Positive attitude, resilience under pressure, and attention to detail

Perks & Benefits

  • A diverse, inclusive, and globally connected team

  • Comprehensive benefits package (Medical/RX/Dental/Vision)

  • 401(k) with company match

  • Paid Time Off + Company Holidays

  • Free parking & on-site fitness center

  • Casual dress environment

  • Tuition reimbursement plan

Ready to Build Something Extraordinary?

Join a team that’s making a difference worldwide. Apply now and take the next bold step in your career with IMG!

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.

Powered by JazzHR

Apply