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Call Center Operations Manager Jobs in Fishers, IN

COLLINS MOBILE

Call Center Coordinator-Fishers

Shelbyville, IN · On-site

$17.25 - $22.50/hr

The Call Center Coordinator is a first-line sales manager responsible for driving team performance, providing real-time floor support, managing operational workflows like timecards, and coaching ...

MV Transportation

Operations Manager

Indianapolis, IN

MV Transportation is seeking an Operations Manager will provide support, leadership and direction ... Effectively manage all call center functions. * Effectively manage customer relations through both ...

MV Transportation

Operations Manager

Indianapolis, IN · On-site

Effectively manage all call center functions. * Effectively manage customer relations through both ... Daily, weekly and monthly review of key operational metrics. * Implement, promote and adhere to ...

LVMH

Supervisor, DC Inbound Operations - Nights

Avon, IN · On-site

$75K - $83K/yr

Distribution Center Work Location: Your safety matters to us All official Sephora US recruitment ... As our Operations Supervisor, you are accountable for the day-to-day operation of a department ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Fishers, IN

Call Center Operations Manager information

See Fishers, IN salary details

$29.5K

$69K

$126.8K

How much do call center operations manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for call center operations manager in Fishers, IN is $68,972.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,100.00 and $85,200.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What job categories do people searching Call Center Operations Manager jobs in Fishers, IN look for?

The top searched job categories for Call Center Operations Manager jobs in Fishers, IN are:

What cities near Fishers, IN are hiring for Call Center Operations Manager jobs?

Cities near Fishers, IN with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Fishers, IN as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $68,972 per year, or $33.2 per hour.

Call Center Agent - Onsite - Indianapolis, IN

aFit Staffing Inc.

Indianapolis, IN

$14.25 - $19/hr

Full-time

Posted 25 days ago

Job description

Call Center Agent

Indianapolis, IN | Onsite 

About aFit

At aFit, we connect talented professionals with meaningful opportunities that support organizations and the people they serve.We focus on matching the right people with roles where strong communication, reliability, and a commitment to service make a difference.

About the Role

aFit is building a pipeline of Call Center Agents for an anticipated high-volume customer service engagement in Indianapolis.

This role is ideal for someone who enjoys helping people, communicates clearly, and can remain calm and professional while assisting customers with questions or concerns.Call Center Agents will work in a structured, fast-paced environment where accuracy, customer service, and reliability are important to success.

The position is expected to be fully onsite in downtown Indianapolis and will require consistent attendance during scheduled work hours.

What You'll DoCustomer Service & Support

Serve as a helpful and professional first point of contact for customers.

  • Respond to customer questions and requests by phone.
  • Listen carefully to understand customer needs and provide accurate information.
  • Research account information and status using designated systems.
  • Help customers navigate processes and next steps.
  • Escalate questions or issues when additional assistance is needed.
Call Handling & Performance

Deliver consistent service while meeting established performance expectations.

  • Manage a high volume of customer interactions.
  • Follow established procedures and call-handling guidelines.
  • Work toward customer service, quality, and call-handling goals.
  • Maintain strong schedule adherence throughout the workday.
  • Participate in training and coaching to continuously strengthen performance.
Documentation & Data Entry

Maintain accurate information and protect customer confidentiality.

  • Document customer interactions clearly and accurately.
  • Enter and update information in designated systems.
  • Review information for accuracy and completeness.
  • Handle confidential and sensitive information appropriately.
What You Bring Skill/Qualification Requirement Level High school diploma or equivalent Required Office or professional work experience Required Customer service experience Highly Desired Call center or high-volume phone experience Highly Desired Strong verbal communication skills Required Ability to navigate multiple systems and locate information quickly Required Data entry and attention to detail Required Ability to work effectively in a fast-paced environment Required Experience assisting frustrated or upset customers Highly Desired Government or public-sector experience Highly Desired Work Environment
  • Fully onsite in downtown Indianapolis.
  • Monday through Friday schedule.
  • Approximately 37.5 hours per week.
  • Temporary/contract opportunity approximately four months in duration.
  • Structured training provided.
  • Consistent attendance and schedule adherence are essential.
  • Candidates must be able to successfully complete required pre-employment screening.
Why This Role Matters

Call Center Agents play an important role in helping people get the information and support they need.This opportunity is well suited for individuals who take pride in providing excellent service, solving problems, and creating a positive customer experience.


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