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Call Center Operations Manager Jobs in Coquitlam, BC

Cubic

Customer Service Representative

Burnaby, BC · On-site

CA$18.25 - CA$21/hr

Proficiencyin computer systems and dataentry;experience using CRM or call center platforms is a plus. * Availability to work extended hours, weekends, or holidays based on business needs. The ...

BWXT

Operations Support Manager

Vancouver, BC · On-site

Manages one or more Operations support processes or teams, within the BWXT Medical Ltd. Vancouver ... Ensures that all activities within a cost center comply with quality systems, and regulatory ...

Dialpad

Sr. Manager, Engineering

Vancouver, BC · On-site

Your role Dialpad is looking for a Senior Engineering Manager to lead the team at the very core of ... Media quality, low latency, and performance define success here: in the call center industry, every ...

Dialpad

Sr. Manager, Engineering

Vancouver, BC · On-site

... operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to ... Media quality, low latency, and performance define success here: in the call center industry, every ...

McKesson

Admin Assistant lll

Surrey, BC · On-site

CA$52K - CA$87K/yr

The Administrative Assistant III supports the day-to-day operations of a busy distribution centre by managing administrative processes, payroll support, employee scheduling, onboarding, and ...

New

Mathnasium

Assistant Director - Mathnasium

Surrey, BC

CA$21 - CA$24/hr

Ensure quality instruction and smooth daily flow Operations & Administration * Assist with scheduling, student management, and centre organization * Help maintain focus on sales, learning outcomes ...

McKesson

Admin Assistant lll

Surrey, BC

CA$52K - CA$87K/yr

The Administrative Assistant III supports the day-to-day operations of a busy distribution centre by managing administrative processes, payroll support, employee scheduling, onboarding, and ...

New

Aramark

Dietary Worker

Burnaby, BC · On-site

CA$18.30/hr

Job Responsibilities • Function comfortably in a fast-paced, performance-based call center ... operation. Adheres to ARAMARK's Business Conduct Policy at all times. Maintains all records and ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Coquitlam, BC

Call Center Operations Manager information

See Coquitlam, BC salary details

$29K

$66.2K

$106K

How much do call center operations manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for call center operations manager in Coquitlam, BC is $66,229.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,497.00 and $72,997.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Coquitlam, BC as of June 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $66,229 per year, or $31.8 per hour.

Customer Service Representative

Blue Star Families

Burnaby, BC

CA$18.25 - CA$21/hr

Full-time

Posted 25 days ago

Job description

Business Unit:Cubic Transportation SystemsCompany Details:When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people's lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.
We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.Job Details:

Job Summary

The Customer Service Representative (CSR) serves as the primary point of contact for customers in a call center environment. This roleis responsible fordelivering exceptional service, managing transactions, resolving inquiries, and ensuring adherence to company policies, service standards, and performance metrics.

Essential Duties and Responsibilities

  • Respond to incoming customer calls promptly and courteously to ensure a positive service experience.

  • Process customer transactions,including payments, refunds, and account updates,with accuracy and professionalism.

  • Accurately document customer interactions, transactions, and relevant data in the system tomaintainhigh data integrity.

  • Address customer questions,troubleshootissues, and escalate complex cases when necessary to ensuretimelyand effective resolution.

  • Provide clear andaccurateinformationregardingproducts, fare media, programs, and related services.

  • Ensure compliance with company policies, regulatory requirements, and internal procedures, including proper recordkeeping.

  • Meet or exceed establishedKPIs, including call handling time, first-call resolution, and transaction accuracy, whilemaintainingsuperior service quality.

Background and Experience

  • High school diploma or equivalent required.

  • Previouscustomer service experience,preferably in a call center, retail, or high-volume service environment,is strongly preferred.

  • Strong communication,problemsolving, and interpersonal skills with the ability to manage challenging situations professionally.

  • Proficiencyin computer systems and dataentry;experience using CRM or call center platforms is a plus.

  • Availability to work extended hours, weekends, or holidays based on business needs.

The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need.

Cubic Pay Range:

$18.25 - $21.00 + benefits.

The Cubic pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

#LI-MD1Worker Type:Employee

We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds. We do not discriminate based on any protected characteristic under applicable law.

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