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Call Center Operations Manager Jobs in Coquitlam, BC

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Customer Service Representative

Burnaby, BC

CA$17 - CA$20/hr

The Customer Service Representative (CSR) serves as the primary point of contact for customers in a call center environment. This role is responsible for delivering exceptional service, managing ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Coquitlam, BC

Call Center Operations Manager information

See Coquitlam, BC salary details

$29K

$66.2K

$106K

How much do call center operations manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for call center operations manager in Coquitlam, BC is $66,229.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,497.00 and $72,997.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Coquitlam, BC as of June 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $66,229 per year, or $31.8 per hour.

Operations Supervisor

Industrial Electric Manufacturing

Surrey, BC

CA$38.46 - CA$55.30/hr

Full-time

Re-posted 10 days ago

Job description

The Operations Supervisor is a first-line people leader responsible for overseeing the day-to-day execution of a defined value stream. The Operations Supervisor ensures that all teams operate safely, meet takt time and schedule targets, and deliver high-quality output in alignment with KPIs. This role manages multiple Team Leads and Operators and partners closely with the Operations Manager to identify constraints, support continuous improvement, and maintain flow across the work center. 

Please note: This position requires 100% in-office presence in our Surrey offices and does not offer remote work. This role will report into an Operations Manager. 

Essential Functions 

  • Lead daily execution of production activities in the assigned work center to meet or exceed safety, quality, delivery, and efficiency targets. 
  • Supervise, coach, and evaluate Team Leads and Operators, fostering a culture of accountability, safety, and teamwork. 
  • Ensure adherence to daily build schedules and takt time; escalate risks to production targets to the Operations Manager. 
  • Monitor and track performance against key metrics (output, defects, rework, attendance, downtime) and lead Tier 2 daily management meetings. 
  • Coordinate with Planning, Materials, Quality, and Maintenance to ensure work center readiness (materials, tools, documents, etc.). 
  • Enforce safety protocols, 5S practices, standard work, and compliance with operational policies. 
  • Support onboarding, cross-training, and upskilling of team members in partnership with Learning & Development. 
  • Lead or support root cause analysis (RCA) and corrective action implementation for issues impacting quality, delivery, or safety. 

Qualifications 

  • Bachelor's in Operations Management, Industrial Engineering, Supply Chain or a related degree. Five years of additional relative experience, including demonstrated leadership, in lieu of a degree will also be considered.  
  • 3+ years of experience in a manufacturing or production environment, including 1+ years in a formal or informal leadership role. 
  • Experience with takt time, standard work, visual management, and daily tier meetings. 
  • Proficiency in basic digital tools (ERP, Excel, production dashboards). 
  • Strong people leadership, communication, and problem-solving skills. 
  • Demonstrated career ambition witha track recordof growth and increasing responsibility; highly promotable with the potential to take on broader leadership roles within a fast-paced, high-growth organization.

Preferred Skills 

  • Coaching & performance management 
  • Root cause analysis (5 Whys, fishbone, etc.) 
  • Conflict resolution & feedback 
  • Understanding of Lean, 5S, and visual factory principles 
  • Ability to prioritize in a fast-paced production environment 

Compensation actually offered for this role will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered. 

[Compensation Range: CAD $38.46 - $55.30/hr] 

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