Call Center Operations Manager Jobs in Baltimore, MD

Please include a cover letter so we can get to know you better and understand why you believe you will be a good fit for our team! Applications submitted without a cover letter will not be considered.

COMiT Professional Development Program: Must be willing to relocate to the assigned location in Washington D.C. and/or Baltimore metro areas upon promotion to full-time Center Operations Manager. Must be willing to travel to multiple locations across Maryland and Virginia as needed.

Job Summary: 

We are looking for a motivated self-starter to join our team in a managerial & administrative role and be responsible for daily operations at our therapy center. Our team members are expected to be leaders in the community, ensure our high-quality standards are met, and foster an exceptional work environment. The right candidate will have extremely strong attention to detail in addition to being professional, energetic, organized, and driven. You don't mind wearing different hats and take the initiative to get things done. We will train you on the specific job responsibilities, although the right fit will quickly and easily pick up responsibilities and manage them on their own. We are looking for a smart and talented person who wants to be part of an elite, fast growing organization. 

Ally Behavior is a dynamic, fun, and rewarding place to work that offers superior growth and leadership opportunities in a supportive, engaging environment. We have a unique and collaborative culture that is driven by our diverse team of professionals and our core values of Serving Others, Treatment Excellence, All One Ally, Resourceful in Finding Solutions, and Striving to Grow. Our comprehensive onboarding and training approach will support and prepare you to provide the best possible service to our staff and clients!

Your Day-to-Day Responsibilities:

• Managing communication with the parents and families enrolled in our program
• Onboarding new clients and hosting center tours
• Managing and approving sick leave and vacation requests for employees
• Validating the accuracy of center schedules
• Holding clinicians accountable for submitting session notes within 24 hours
• Ensuring that clinical note audits occur to maintain accuracy of billing
• Maintaining employee certifications and credentials
• Document management, both for clients and employees
• Ensuring adherence to budget requirements for center purchases
• Communicating with the insurance and billing department regarding client insurance authorizations
• Communicating with the talent acquisition department regarding any resignations or staffing needs
• Maintaining and recognizing staff birthdays and organizing team-building events

Physical Requirements:

• Ability to sit on the floor, kneel, crawl, squat, run or stand for extended periods of time
• Ability to reach and hold objects
• Ability to lift 30 pounds

What You Will Bring:

• Our ideal candidate is an energetic, outgoing person who can inspire staff on both good and bad days.
• You are comfortable wearing different hats!
• Detail oriented and a meticulous note taker.
• You are compassionate and have a high EQ - we work with families who have children with developmental delays. You take pride in excellent customer service and client experience.
• You have strong and fluent written and oral communication skills. This should shine through in your cover letter - show us your style and professionalism.
• You like to work hard and aren't just collecting a paycheck and letting the time pass. Excellent performance and building something special are what you find most fulfilling in life. If you have a project on your plate, you won't stop because it's 5pm.
• You are self-motivated and want to move up and grow with our ever-expanding company.
• You are level-headed and naturally approachable. A charismatic leader who can inspire staff on good and bad days. Always a team player - you push those around you to excel.
• Sound understanding of health insurance systems and health insurance jargon
• You have managed a large team before, and you take pride in getting the most out of each team member.
• Must submit to a federal, state, and county background check

What We Offer When Joining Our Team:

• Salaried, full-time position
• Quarterly bonuses based on clinic performance
• Guaranteed semi-monthly paycheck (24)
• Company-sponsored DashPass
• 18 days of paid time off
• 9 paid holidays (5 set days + 4 "floating" holidays)
• Professional development opportunities
• Medical +HSA, Dental, and Vision coverage through Cigna
• Up to $9,000 in post-maternity childcare assistance
• 401(k) plan with company match.
• Employee Assistance Program
• Short-Term Disability, Term-Life/AD&D Insurance, Critical Illness with Cancer Insurance, Accident Insurance, Hospital Confinement Insurance, and Pet Insurance
• Tuition Assistance eligibility at 6-month benchmark