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Call Center Office Jobs (NOW HIRING)

General Call Center | Full-Time

Call Center Agent

Hinesville, GA · On-site

$13.75 - $18.25/hr

Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) * Basic understanding ...

General Call Center | Full-Time

Call Center Agent

Midway, GA · On-site

$13.75 - $18/hr

Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) * Basic understanding ...

General Call Center | Full-Time

Call Center Agent

Savannah, GA · On-site

$14 - $18.50/hr

Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) * Basic understanding ...

SporTran

Call Center Agent -1

Shreveport, LA · On-site

$12.25 - $16/hr

IMPORTANT INFORMATION This job operates in a call center office setting. This role routinely uses ... standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

General Call Center | Full-Time

Call Center Agent

Dallas, TX · On-site

$15 - $19.50/hr

Call Centre Agents MCI is one of the fastest-growing tech-enabled business services companies in ... Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) * Familiarity with Windows ...

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Call Center Office information

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How much do call center office jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for call center office in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a call center office?

Call center offices are dedicated workspaces where teams of agents handle incoming and outgoing customer communications, typically via phone, but sometimes including email, chat, or social media. These offices are designed to manage high volumes of customer inquiries, complaints, support requests, or sales calls efficiently. Call center offices can be operated by a single company or outsourced to a third-party service provider. They are equipped with specialized technology, such as automatic call distributors and customer relationship management (CRM) software, to streamline communication and improve customer service quality.

What are the key skills and qualifications needed to thrive as a call center office employee?

To thrive in a Call Center Office role, you need strong verbal communication, active listening, problem-solving skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer applications is typically required. Patience, resilience, and a positive attitude help you manage challenging interactions and maintain customer satisfaction. Mastering these skills ensures efficient issue resolution, high-quality service, and customer retention in a demanding environment.

What are some common challenges faced by employees in a call center office and how are they typically addressed?

Call center office employees often encounter challenges such as managing high call volumes, dealing with difficult customers, and meeting performance targets. Many centers provide thorough training, real-time support from supervisors, and access to knowledge bases to help staff handle stressful situations and complex inquiries. Regular team meetings, feedback sessions, and wellness initiatives are also common to maintain morale and ensure ongoing improvement. Collaboration with teammates and supervisors is essential for problem-solving and sharing best practices.

What is the difference between Call Center Office vs Customer Service Representative?

AspectCall Center OfficeCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes additional trainingHigh school diploma or equivalent; customer service training often provided
Work EnvironmentCall centers, office settings, often in shiftsOffice or retail settings, direct interaction with customers
Industry UsageCommonly used in call centers across various industriesUsed in retail, banking, healthcare, and other sectors
Job FocusHandling inbound/outbound calls, data entry, troubleshootingAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Call Center Office positions primarily focus on handling calls in a centralized environment, often with a focus on troubleshooting and data management. Customer Service Representatives may work directly with customers in various settings, providing personalized assistance. Understanding these differences helps job seekers identify the right role for their skills and career goals.

How to start working at a call center?

To start working at a call center, you should research available job openings, prepare a resume highlighting communication and customer service skills, and apply online or in person. Many positions require a high school diploma or equivalent and may involve training on specific call center software and protocols. Having good communication skills and a flexible schedule can improve your chances of getting hired.

What cities are hiring for Call Center Office jobs?

Cities with the most Call Center Office job openings:

What states have the most Call Center Office jobs?

States with the most job openings for Call Center Office jobs include:

What are popular job titles related to Call Center Office jobs?

For Call Center Office jobs, the most frequently searched job titles are:

Call Center Office jobs near you
Infographic showing various Call Center Office job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Medical Office Call Center

Helena, MT • On-site

Global Channel Management
Recruiting and Staffing Services • 11 - 50 employees
Learn more about Global Channel Managementexternal

$19.25 - $23/hr

Other

Re-posted 2 days ago

Job description

Medical Office Call Center

Helena, MT, United States

$ 15.00 - 16.00 (US Dollar)

Medical Office Call Center needs 1 year medical insurance or medical office experience.

Medical Office Call Center requires:

  • Computer system experience with data entry and database documentation knowledge.
  • Call center or professional office experience.
  • Positive and energetic attitude.
  • Ability to communicate clearly and confidently.
  • Ability to multi-task and manage time effectively.
  • Attention to detail, grammar, and spelling accuracy.

Medical Office Call Center duties:

  • Responds to Montana member inquiries in a call center environment using standard scripts and procedures.
  • Gathers information, assesses caller needs, research and resolves inquiries and documents calls.
  • Provides clear and concise information regarding member eligibility status, passport provider change and member benefits.
  • Follows documented policies and procedures including call handling and escalations.
  • Overall acts as an advocate for the Medicaid members to ensure their needs are met.
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About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

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