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Call Center Manager Jobs in Woonsocket, RI (NOW HIRING)

vTech Solution

Call Center Customer Service

Canton, MA · On-site

$16.50 - $21.25/hr

Call Center Customer Service vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing ...

vTech Solution

Call center executives

Canton, MA · On-site

$17 - $21.25/hr

Call Center Executives vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing ...

Unibank

Call Center Representative Trainee

Whitinsville, MA · On-site

$18 - $21/hr

Join Our Call Center Team as a Trainee We have a unique opportunity to join our Call Center team as ... Strong work ethic and able to effectively manage multiple priorities and adapt to change within a ...

A-Line Staffing Solutions

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Telephone Banker - Inbound Call Center {173467}

East Providence, RI · On-site

$26/hr

Follow required policies/processes and manage risk in each transaction Telephone Banker ... Call center (phone/chat/video) experience * Sales/cross- sell/upsell/referral experience * High ...

New

Citizens

Consumer Call Monitoring Manager

Johnston, RI · On-site

$75K - $96K/yr

Description The Call Monitoring Manager is responsible for leading and overseeing the call monitoring (quality assurance) program to ensure consistent, accurate, and riskaware evaluation of customer ...

Citizens

Consumer Call Monitoring Manager

Johnston, RI · On-site

$75K - $96K/yr

The Call Monitoring Manager is responsible for leading and overseeing the call monitoring (quality assurance) program to ensure consistent, accurate, and riskaware evaluation of customer interactions.

Citizens

Consumer Call Monitoring Manager

Johnston, RI · On-site

$75K - $96K/yr

Description The Call Monitoring Manager is responsible for leading and overseeing the call monitoring (quality assurance) program to ensure consistent, accurate, and riskaware evaluation of customer ...

prometric

Traveling Test Center Manager

Brockton, MA · On-site

$17.75 - $21/hr

Minimum of two years of customer service experience required (call center, retail, restaurant, etc.) * One year of management or supervisory experience required * Must be 18 years of age to qualify ...

prometric

Traveling Test Center Manager

Methuen, MA · On-site

$18.50 - $22/hr

Minimum of two years of customer service experience required (call center, retail, restaurant, etc.) * One year of management or supervisory experience required * Must be 18 years of age to qualify ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Woonsocket, RI

Call Center Manager information

See Woonsocket, RI salary details

$28.3K

$61.2K

$104.9K

How much do call center manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for call center manager in Woonsocket, RI is $61,167.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,000.00 and $71,900.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Woonsocket, RI? The most popular types of Call Center jobs in Woonsocket, RI are:
What job categories do people searching Call Center Manager jobs in Woonsocket, RI look for? The top searched job categories for Call Center Manager jobs in Woonsocket, RI are:
What cities near Woonsocket, RI are hiring for Call Center Manager jobs? Cities near Woonsocket, RI with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Woonsocket, RI as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $61,167 per year, or $29.4 per hour.

Call Center Customer Service

vTech Solution

Canton, MA • On-site

$16.50 - $21.25/hr

Other

Re-posted 17 days ago

Job description

Call Center Customer Service

vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill.

We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost.

We pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually. We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame.

We have also successfully placed hundreds of candidates in the areas related to Information Technology, Engineering, professional, Scientific & Clinical, etc. for both our commercial and government clients.

  1. Source: A recruiter sources candidates from various sources; the search starts from our proprietary database. Using advanced sourcing methods like social media, professional networking media, internal, and 3rd party job boards, we identify qualified candidates.
  2. Validate: A recruiter validates the candidates' experience and skill sets against our client's position.
  3. Initial Screening: Based on the position and the client's work culture, the recruiter uses initial screening questions to determine the most suitable candidates.
  4. Submit: The recruiter will submit to the technical team qualified candidates who have passed the initial screening.
  5. Technical Screening: The technical team then prepares a matrix of the particular requirements and required experience for the position and using a list of questions and the results, re-validates the candidates' technical skills.
  6. Background Check: Administrative personnel will provide a detailed background check, as required, per client agreement.
  7. On board: On successfully completing the above steps, the candidates are welcomed on board and assisted to ensure a smooth integration at the client's location.
Job Description

Position Details:

Job Title: Call Center Customer Service (Call Center Proxy Voting Specialist)

Location: Canton, MA 02021

Duration: 3+ months [Strong possibilities of extension]

If selected, must meet and comply with all requirements including, but not limited to, background checks, drug test and Finger Print test at client location.

Successful Call Center Customer Service Representative Candidates shall possess the following skills:

  • Excellent verbal skills, personable over the phone, reliable and able to provide outstanding customer service
  • Ability to handle a high volume of calls with varying degrees of questions or concerns
  • Solution driven and excellent customer service both internally and externally
  • Team player and ability to adapt quickly to the needs of a busy call center
  • Ability to communicate clearly over the phone, good computer navigation skills, needs to log information in the system correctly

What you will need to have to be a successful Call Center Customer Service Representative:

  • Customer service experience
  • Excellent verbal and written communication skills
  • Make good decisions and resolve issues in a clear, calm, and diplomatic matter
  • Must be comfortable navigating/ learning multiple computer systems
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About vTech Solution

Sourced by ZipRecruiter

vTech is a Managed IT Services firm based out of Washington DC with a primary focus on Cloud Computing and Managed Network Security.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Washington, DC, US

Year founded

2006

Social media

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