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Call Center Manager Jobs in Rutherford, NJ (NOW HIRING)

LEVINS DRUGS INC

Call Center Representative

Queens, NY

$17 - $20/hr

Your primary responsibilities will include: - Receiving and managing inbound calls from customers ... call center experience is preferred but not required. - Excellent communication skills - Strong ...

LEVINS DRUGS INC

Call Center Representative

Manhattan, NY · On-site

$17.75 - $22/hr

As a Call Center Representative, you will be the first point of contact for our patients. Your ... Receiving and managing inbound calls from customers with inquiries, concerns, or requests.

allianthcm

Medical Call Center Director

New York, NY · On-site

Aligns operational capacity and performance management to deliver profitable, scalable growth while ... Travels as needed to call center locations or partner sites to ensure alignment, performance ...

ATRIA Consulting

Call Center Representative

Manhattan, NY · On-site

$20 - $25/hr

Call Center Representative Busy New York Hospital is looking for a Call Center Representative to join their internal Payroll Support Team. General tasks and responsibilities will include: * Answering ...

Robert Half

Call Center Specialist

Woodbridge, NJ · On-site

$19 - $22/hr

We are looking for a Call Center Specialist to join a busy customer support team. This contract-to ... while managing multiple tasks throughout the day. In this role, you will serve as a key point of ...

BAMM USA

Call Center Representative

Manhattan, NY · On-site

$17.75 - $22/hr

This role involves managing inbound and outbound calls, addressing inquiries, and ensuring each ... Previous call center experience; financial industry experience, including stock transfer, a plus ...

Sew Eyes Inc

Call Center Representative

Bronx, NY · On-site

$16.25/hr

Competitive Compensation Job Summary We are seeking a friendly and professional Call Center ... Highly organized with the ability to prioritize projects and manage time effectively

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All JobsCall Center Manager JobsCall Center Manager Jobs in Rutherford, NJ

Call Center Manager information

See Rutherford, NJ salary details

$30.1K

$65.1K

$111.6K

How much do call center manager jobs pay per year?

As of Jun 23, 2026, the average yearly pay for call center manager in Rutherford, NJ is $65,074.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,900.00 and $76,500.00 per year, depending on experience, location, and employer.

What Does a Call Center Manager Do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a Call Center Manager, and why are they important?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What's the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles such as Call Center Director or Operations Manager, which can earn six-figure salaries. These positions often require extensive experience, leadership skills, and knowledge of call center technologies and processes.

What job makes $10,000 a month without a degree?

A Call Center Manager can earn $10,000 or more per month with extensive experience and strong leadership skills, often without requiring a college degree. High earnings in this role depend on the size of the call center, industry, and performance-based bonuses, with some managers earning six-figure annual salaries. Certifications in management or customer service can enhance prospects but are not always mandatory.

What are some common challenges a Call Center Manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What is the role of a call center manager?

A call center manager oversees daily operations of a call center, manages staff, ensures customer service quality, and meets performance targets. They coordinate training, handle escalations, analyze metrics, and implement process improvements to enhance efficiency and customer satisfaction.

What jobs pay $2000 a day?

Jobs that can pay $2000 a day often include high-level executive roles, specialized medical professionals, certain consulting positions, and some sales or trading roles. These positions typically require extensive experience, advanced skills, certifications, or a strong network, and may involve high-pressure environments or significant responsibilities.

What does a Call Center Manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Rutherford, NJ? The most popular types of Call Center jobs in Rutherford, NJ are:
What cities near Rutherford, NJ are hiring for Call Center Manager jobs? Cities near Rutherford, NJ with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Rutherford, NJ as of June 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $65,074 per year, or $31.3 per hour.
Call Center Representative

Call Center Representative

NORTH JERSEY FEDERAL CREDIT UNION, INC.

Paterson, NJ • On-site

$23 - $25/hr

Part-time

Retirement

Posted 4 days ago

Job description

Description

Serves as a vital link between the member and the Credit Union, acting as a primary remote resource for the organization. This role provides exceptional service by managing high-volume phone and electronic inquiries, blending efficient transaction processing with the professional servicing of all Credit Union products. The Representative works under the direction of the Call Center Lead to achieve departmental metrics, including maintaining call drop percentages below established goals and ensuring optimal queue management. By maintaining expert knowledge of product offerings, the Representative ensures member needs are met through first-call resolution or precise transfers to the appropriate department or third-party partner. Additionally, this position serves as a critical backup for Deposit Operations functions to ensure organizational continuity.


Job Role / Responsibilities:

  • Delivers a high level of diplomacy and persuasive communication while initiating financial conversations to identify "hidden" member needs. Handles sensitive or high-stress situations with grace and professional boundaries to ensure every remote interaction reflects the Credit Union’s commitment to service excellence.
  • Manages high-volume incoming calls with a focus on efficiency and accuracy. Prioritizes queue stability to keep call drop percentages below department goals and meets individual performance metrics as directed by the Call Center Lead.
  • Serves as a primary problem-solver for member concerns received via phone, email, and mail. Resolves both simple and complex requests, including share transfers, loan payments, and account research.
  • Acts as the primary decision-maker for approving or declining online account applications. Responsible for collecting all necessary documentation and verifying information to ensure every account is opened in strict accordance with Credit Union policies, procedures, and regulatory requirements.
  • Manages negative balance reports by contacting members to resolve delinquencies. Handles returned mail processing and ensures member contact information is updated and accurate.
  • Provides information on the full range of Credit Union products and facilitates seamless transfers to internal departments or third-party financial partners when specialized expertise is required.
  • Serves as a backup for Deposit Operations, assisting with tasks such as ACH/EFT inquiries, mobile deposit processing, and debit card troubleshooting as needed.
  • Complies with all federal regulations (BSA, OFAC, Patriot Act) and internal policies to protect member assets and maintain data confidentiality.


Qualifications

What you will need to have

  • At least 6 months of call center experience.
  • At least 2 years of customer service experience.
  • High school degree or GED required.

What would be great to have

  • Spanish speaking

Credit Union Benefits

  • Sick Time
  • Referral and Incentive Bonus Program
  • 401(k) with Company Match
  • Employee Discounts
  • Credit Union Membership and Discounts
  • Employee Assistance Program
  • Tuition Reimbursement
  • Paid Training

Schedule

  • Monday to Saturday