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Remote Call Center Jobs in Rutherford, NJ (NOW HIRING)

Coca-Cola

Be Seen First

Call Centre Representative (Remote)

New York, NY · Remote

$55K - $75K/yr

"This opportunity is open exclusively to residents of the United States." We are seeking a Call Centre Representative (Remote) to join our team! You will be responsible for helping customers by ...

New

Coca-Cola

Be Seen First

Call Centre Representative (Remote)

New York, NY · Remote

$55K - $75K/yr

"This opportunity is open exclusively to residents of the United States." We are seeking a Call Centre Representative (Remote) to join our team! You will be responsible for helping customers by ...

New

Coca-Cola

Be Seen First

Call Centre Representative (Remote)

New York, NY · Remote

$55K - $75K/yr

"This opportunity is open exclusively to residents of the United States." We are seeking a Call Centre Representative (Remote) to join our team! You will be responsible for helping customers by ...

New

City of New York

Call Center Representative

Manhattan, NY · On-site +1

$17.50 - $22/hr

Reporting to the Call Center Manager, the selected candidate's duties and responsibilities for this ... This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work ...

City of New York

Call Center Representative

Manhattan, NY · On-site +1

$17.50 - $22/hr

Reporting to the Call Center Manager, the selected candidate's duties and responsibilities for this ... This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work ...

SPECTRUM

Call Center Representative

Flushing, NY · On-site +1

$20/hr

THIS POSITION IS ONSITE (NOT HYBRID or REMOTE) WORKING IN A CALL CENTER ENVIRONMENT Pay Rate is $20.00 per hour CLASS STARTING July 7, 2026 Extensive training provided for 13 weeks from Tuesday ...

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How much do remote call center jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for remote call center in Rutherford, NJ is $18.26, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $19.62 per hour, depending on experience, location, and employer.

What is a Remote Call Center job?

A Remote Call Center job involves handling customer inquiries, support, or sales over the phone or online from a home or remote location. Agents use specialized software and communication tools to assist customers efficiently. This role requires strong communication skills, problem-solving abilities, and a quiet workspace. Many companies provide training and equipment, but requirements vary.

What are some common challenges faced by remote call center representatives, and how can they be addressed?

Remote call center representatives often face challenges such as managing distractions at home, maintaining consistent productivity, and feeling isolated from the rest of the team. To overcome these obstacles, it's helpful to set up a dedicated, quiet workspace and establish a daily routine to stay organized and focused. Employers frequently provide virtual training, regular team meetings, and support tools to keep remote staff engaged and informed. Staying proactive in communication and participating in virtual team-building activities can also boost collaboration and morale.

What are the key skills and qualifications needed to thrive in the Remote Call Center position, and why are they important?

To thrive as a Remote Call Center representative, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic troubleshooting tools is commonly required. Exceptional problem-solving, patience, and time management skills help individuals excel in this role. These capabilities are essential for delivering excellent customer service, efficiently resolving issues, and maintaining productivity in a remote setting.

What are the most commonly searched types of Call Center jobs in Rutherford, NJ? The most popular types of Call Center jobs in Rutherford, NJ are:
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What cities near Rutherford, NJ are hiring for Remote Call Center jobs? Cities near Rutherford, NJ with the most Remote Call Center job openings:
Remote Call Center jobs near you
Bilingual Call Center Representative - OrderID:

Bilingual Call Center Representative - OrderID:

TemPositions Group Of Companies

Manhattan, NY • Remote

Other

Medical, Dental, Vision, Life, Retirement

Posted 10 hours ago

Job description

Description
TemPositions is supporting a high-volume government services account and seeking experienced, fully bilingual English/Spanish Call Center Representatives to serve as the first point of contact for NYC residents. In this role, you will handle a high volume of inbound citizen inquiries related to housing, public works, and transportation - with accuracy, composure, and efficiency. This is a demanding role requiring strong call center experience, CRM proficiency, and genuine fluency in both languages.
Position Details
Location: Fully Remote - Must currently live or have previously lived in New York City
Schedule: 40 hours/week. Weekend availability required. Days off fall between Tuesday and Thursday.
Shifts: Day or evening shifts available. Limited potential for overnight coverage (hours TBD).
Training: 3 weeks of paid training followed by a 4-week nesting period.
Start Date: TBD - Expected to move quickly with limited lead time.
Key Responsibilities

  • Handle a high volume of inbound calls from NYC residents requesting city services, information, or issue resolution.
  • Log and route service requests accurately into the client CRM and case management systems.
  • Identify resident needs using active listening and targeted probing questions to deliver accurate, efficient solutions.
  • Escalate urgent, sensitive, or complex inquiries to the appropriate agency or supervisor.
  • Meet performance metrics including Average Handle Time (AHT) and First Call Resolution (FCR).
  • Document all interactions thoroughly in the system immediately following each call.
  • Maintain composure and professionalism when handling frustrated or distressed callers.
Common Citizen Inquiries
  • Housing: Apartment maintenance, heat, or hot water complaints.
  • Vehicles & Parking: Towed vehicles, illegal parking, parking tickets, and camera violations.
  • City Services: Service request status updates and general directory assistance.
  • Community Issues: Neighbor noise complaints and worker feedback.

Minimum Qualifications
Language: Fully bilingual in English and Spanish - professional-level fluency required. Bilingual certification or formal testing preferred.
Experience: Minimum 3 years of call center experience, with demonstrated high-volume inbound experience (75+ calls/day preferred).
CRM: Proficiency in a CRM system is required (Microsoft Dynamics, Salesforce, Oracle, SAP, or equivalent). Candidates without CRM experience will not be considered.
Tech Skills: Ability to navigate multiple systems simultaneously. Typing speed of 50+ WPM required.
Remote Work: Reliable internet connection, quiet dedicated workspace, and prior remote call center or customer service experience required.
Education: High School Diploma or equivalent.
Residency: Must currently live or have previously lived in New York City.
Company Overview:
This job is presented to you by TemPositions Office, a division of the TemPositions Group of Companies. Enjoy exceptional compensation, benefits, and a wealth of opportunities in all office related positions. To learn more about employment opportunities, visit our website at www.tempositions.com.
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.
Benefits:
We value the work our employees do and are committed to offering competitive pay along with access to benefits designed to support your health, financial well-being, and everyday life. Benefit availability varies based on assignment type, schedule, length of employment, and plan eligibility requirements.
Benefits available to eligible employees include health plan coverage, comprehensive medical options, group-rate dental and vision plans, prescription drug coverage, short-term disability, and a 401(k) plan. Employees can also access additional support and savings programs, including an Employee Assistance Program, childcare assistance, the Perks at Work employee discount program, paid holidays, and longevity pay bonuses.
Together, these offerings are designed to provide meaningful support while you build experience, earn income, and take on opportunities that fit your goals.
TemPositions Group of logo

About TemPositions Group of

Sourced by ZipRecruiter

Founded in 1962, The TemPositions Group of Companies is an award-winning temporary staffing agency offering local, regional, and national recruitment services. A founding member of the American Staffing Association, we have delivered exceptional service to both our clients and employees on a temporary/contract, temp-to-hire, and direct-hire basis. We work with our clients to develop sophisticated recruitment strategies that fit their unique needs, and with our employees, we help them identify opportunities that fit their skills and ambitions. Contact us to speak with a specialized recruiter. As a recruitment industry leader boasting 12 specialized agencies within the TemPositions Group, we’re certain that you’ll agree we’re the only staffing agency you’ll ever need.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

New York, NY, US

Year founded

1962

Social media

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