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Call Center Manager Jobs in Rutherford, NJ (NOW HIRING)

Network Temp Inc

Call Center Representative

New York, NY · On-site

$28 - $29/hr

A prime candidate would have worked in a call center or in a customer service (over the phone) capacity and have been a payroll clerk, coordinator, administrator, specialist, timekeeper or manager ...

Network Temp Inc

Call Center Representative

Bronx, NY · On-site

$28 - $29/hr

A prime candidate would have worked in a call center or in a customer service (over the phone) capacity and have been a payroll clerk, coordinator, administrator, specialist, timekeeper or manager ...

City of New York

Call Center Representative

Manhattan, NY · On-site +1

$17.50 - $22/hr

The Collections Division is responsible for managing the full life cycle of the Department of ... Reporting to the Call Center Manager, the selected candidate's duties and responsibilities for this ...

City of New York

Call Center Representative

Manhattan, NY · On-site +1

$17.50 - $22/hr

The Collections Division is responsible for managing the full life cycle of the Department of ... Reporting to the Call Center Manager, the selected candidate's duties and responsibilities for this ...

City of New York

Call Center Representative

Manhattan, NY · On-site +1

$17.75 - $22/hr

The Collections Division is responsible for managing the full life cycle of the Department of ... Reporting to the Call Center Manager, the selected candidate's duties and responsibilities for this ...

City of New York

Call Center Representative

Manhattan, NY · On-site

$17.50 - $22/hr

The Collections Division is responsible for managing the full life cycle of the Department of ... Reporting to the Call Center Manager, the selected candidate's duties and responsibilities for this ...

Robert Half

Call Center Specialist

Union, NJ · On-site

$19 - $20/hr

This Contract to permanent opportunity is ideal for someone who thrives in a fast-moving call center setting and can manage a high volume of inbound inquiries with accuracy and care. In this role ...

LEVINS DRUGS INC

Call Center Representative

Queens, NY

$17 - $20/hr

Your primary responsibilities will include: - Receiving and managing inbound calls from customers ... call center experience is preferred but not required. - Excellent communication skills - Strong ...

LEVINS DRUGS INC

Call Center Representative

Queens, NY

$17 - $20/hr

Your primary responsibilities will include: - Receiving and managing inbound calls from customers ... call center experience is preferred but not required. - Excellent communication skills - Strong ...

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Call Center Manager information

See Rutherford, NJ salary details

$30.1K

$65.1K

$111.6K

How much do call center manager jobs pay per year?

As of May 28, 2026, the average yearly pay for call center manager in Rutherford, NJ is $65,074.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,900.00 and $76,500.00 per year, depending on experience, location, and employer.

What Does a Call Center Manager Do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a Call Center Manager, and why are they important?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a Call Center Manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Rutherford, NJ? The most popular types of Call Center jobs in Rutherford, NJ are:
What cities near Rutherford, NJ are hiring for Call Center Manager jobs? Cities near Rutherford, NJ with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Rutherford, NJ as of May 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $65,074 per year, or $31.3 per hour.

Call Center Representative

Network Temp Inc

New York, NY

$28 - $29/hr

Other

Posted 3 days ago

Job description

Description

Job Responsibilities:
Primary duties include answering questions, resolving complaints, and providing technical support to ensure customer satisfaction.
Other assignment as necessary.
-Extensive phone experience and computer literate.


Additional Notes: Onsite Our Call center agents need customer service skills, should have experience in a call center and payroll knowledge. A prime candidate would have worked in a call center or in a customer service (over the phone) capacity and have been a payroll clerk, coordinator, administrator, specialist, timekeeper or manager etc., in the last few years. They must be skilled in de-escalation, documentation, research, be organized and demonstrate ICARE values (Integrity, Compassion, Accountability, Respect, Excellence).

Requirements

Skills:

Required Skills & Experience: Two (2) years of experience and Bilingual (facility specific). Strong verbal and written communication skills are crucial for interacting clearly and professionally with customers. Active listening providing full attention to callers to understand their concerns and needs. Effective problem-solving to analyze a situation, identify core issue and find effective solution.


Additional Skills and Experience:

Required
  • ANSWER PHONES, SCHEDULE APPOINTMENTS, BI-LINGUAL, CUSTOMER INQUIRIES, CALL CENTER REPRESENTATIVE

Education:

Required Education: -High School Diploma or general education degree (GED).

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