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Call Center Manager Jobs in Prosperity, SC (NOW HIRING)

Driveline

Flex Merchandiser

Clinton, SC · On-site

$10/hr

... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...

Lap of Love

Part-Time House Call Veterinarian

Chapin, SC · On-site

$45K/yr

With ongoing training, seasoned mentors, and dedicated practice managers who want to see you shine ... Support Center. At Lap of Love, you don't have to choose between a fulfilling career and a full ...

Lap of Love

Part-Time House Call Veterinarian

Chapin, SC · On-site

$45K/yr

With ongoing training, seasoned mentors, and dedicated practice managers who want to see you shine ... Support Center. At Lap of Love, you don't have to choose between a fulfilling career and a full ...

Lap of Love

Part-Time House Call Veterinarian

Chapin, SC · On-site

$45K/yr

With ongoing training, seasoned mentors, and dedicated practice managers who want to see you shine ... Support Center. At Lap of Love, you don't have to choose between a fulfilling career and a full ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Prosperity, SC

Call Center Manager information

See Prosperity, SC salary details

$24.9K

$53.8K

$92.3K

How much do call center manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for call center manager in Prosperity, SC is $53,825.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $63,200.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What cities near Prosperity, SC are hiring for Call Center Manager jobs?

Cities near Prosperity, SC with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Prosperity, SC as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Contract, and 1% Nights. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $53,825 per year, or $25.9 per hour.

Insurance Call Center Rep

Newberry, SC • On-site

InSite Support Services & Insure Response
See more jobs at InSite Support Services & Insure Responseexternal

$15/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

Start a career at Insure Response!

    This is an entry level Insurance service representative position, with no previous insurance experience required. Great opportunity to learn the insurance industry and get paid to become a licensed insurance agent. We’re looking for customer service-oriented individuals who are interested in Property and Casualty insurance business and are willing to grow along with us to fill the role of Insurance service Representative!

Benefits
  • Starting base wage up to $15.00/hour. This is not a commission-based position
  • Paid training
  • Opportunity to become a licensed insurance agent at no cost to employee
  • No cold calling
  • Flexible scheduling
  • Weekly pay
  • Paid vacation and sick time
  • Promote from within
  • Health, Dental, Vision, Life insurance, Short-term and long-term disability
  • 401k with company match of 6%
  • Shift differential for nights and weekends
  • Bilingual differential available for Spanish speaking agents
Insurance Service Representative Job responsibilities
  • As an insurance service representative, you will be answer incoming call center questions for multiple clients about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
  • Demonstrate accuracy in processing client policy modifications based on the data given
  • Verify new customers coverage and present policyholders with proof of insurance paperwork
  • Keep track of all customer inquiries in multiple CRM or Agency management software
  • Stay up to date on new marketing efforts to answer insurance product inquiries utilizing all the resources available
  • Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved

Insurance Customer Service Representative Qualifications

  • Customer service oriented. Previous customer service a plus
  • Excellent active listening, interpersonal and verbal and written communication skills
  • Proficient typing and computer multi-tasking skills. Minimum of 35 WPM

About Insure Response LLC
    Insure Response, LLC is a division of Insite Support Services. Insite was founded in 1999 by experienced call center professionals with the goal to affordably deliver to small and mid -market companies the same sophisticated call center service enjoyed by big companies for years.
In 2014 the decision was made to establish Insure Response, LLC which focusessolely on the insurance industry related support. Today, with two U.S based call centers located in Newberry, South Carolina and Nevada, Missouri Insite and Insure response remain dedicated to continuously developing the premier customer service operation to profitably attract and retain partners by investing in the training and technical resources to ensure employee pride and client satisfaction.

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