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Call Center Manager Jobs in Peekskill, NY (NOW HIRING)

Human Hire

Call Center Representative

West Harrison, NY · On-site

$21/hr

Benefits: Union benefits; pension after 5 years Call Center Representative Responsibilities ... Managed Care & Insurance Operations About White Plains, NY Ready to kickstart your career in the ...

Berkshire Bank

Call Center Representative

Yorktown, NY · On-site

$20 - $28.90/hr

Call Center Reports to: Customer Support Manager Status: Non-Exempt Grade: 6 Pay Range: $20.00 ... 28.90 Actual compensation within the pay range will be determined based on factors including, but ...

Berkshire Bank

Call Center Representative

Yorktown, NY · On-site

$20 - $28.90/hr

Call Center Reports to: Customer Support Manager Status: Non-Exempt Grade: 6 Pay Range: $20.00 - $28.90 Salary range updated 2/26/2026. Actual compensation within the pay range will be determined ...

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Call Center Manager information

See Peekskill, NY salary details

$30.8K

$66.7K

$114.4K

How much do call center manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for call center manager in Peekskill, NY is $66,704.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,200.00 and $78,400.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

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What cities near Peekskill, NY are hiring for Call Center Manager jobs?

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Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Peekskill, NY as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $66,704 per year, or $32.1 per hour.

Call Center Agent

Hawthorne, NY • Hybrid

Ambulatory Medical Practices MSO, Inc
See more jobs at Ambulatory Medical Practices MSO, Incexternal

$20 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Are you passionate about providing excellent customer service in a fast-paced healthcare environment? Ambulatory Medical Practices MSO, Inc. (AMP), supporting ColumbiaDoctors, is currently seeking enthusiastic and professional Call Center Agents to join our growing team.
AMP is a Management Services Organization (MSO) that provides clinical and administrative support for ColumbiaDoctors, one of the largest and most respected multi-specialty practices in the Northeast. Our providers specialize in Cardiology, Vascular Disease, Internal Medicine, Obesity, Gastroenterology, and Endocrinology. With more than 50 Columbia-affiliated providers and multiple locations throughout Westchester, Rockland, and Orange Counties, including Valhalla, Hawthorne, White Plains, Yonkers, Scarsdale, Suffern, and Monroe, we’re committed to delivering exceptional patient care across the region.
Why Join Us?
We offer a comprehensive and competitive total rewards package that includes:

  • Paid Time Off, including vacation, sick and paid holidays
  • Medical, dental, and vision coverage for individuals and families, effective 30 days from hire date
  • Employer-paid: Basic Life and AD&D Insurance, short- and long-term disability
  • Participation in a 401(k)-retirement plan, with a company match
  • Optional Flexible Spending Accounts (FSA), Health Savings Account (HSA) and Commuter Benefits
  • Tuition Reimbursement, Employee Discounts, and more!

At AMP, we are dedicated to investing in the growth and development of our employees. We provide opportunities for career advancement through ongoing training, mentorship, and the chance to explore different roles within our organization. We believe in promoting from within and supporting our team members in reaching their full potential.
We are proud to provide a supportive and inclusive work environment where diversity is celebrated. AMP values the unique perspectives and experiences that each team member brings and is committed to creating equal opportunities for all employees.

Key Responsibilities:

  • Schedule appointments for all ColumbiaDoctors providers and locations.
  • Confirm appointments and explain office protocols.
  • Cancel and reschedule appointments as needed.
  • Manage a high volume of incoming calls and relay detailed messages to appropriate staff members.
  • Enter and verify patient insurance and personal information in the EPIC system.
  • Address patient concerns and complaints during scheduling.
  • Assist the Call Center Manager with administrative support as needed.
  • Maintain knowledge of doctors’ specializations, practice locations and accepted insurance plans.

Experience and Skills:

  • Effective communication and customer service skills
  • Ability to multi-task, react quickly and utilize good judgement
  • Comfortable handling a high call volume
  • Computer proficiency (EPIC experience a plus)
  • Ability to work collaboratively as part of a team
  • Empathetic and patient-centered mindset
  • Attention to detail and organizational skills
  • Bilingual is a plus

Education:

  • High School Diploma or equivalent (required)

Work Location: Hybrid role: 3 days onsite in Hawthorne, NY and 2 days remote. Candidates must be able to reliably commute to the office.
Salary Range: $20.00 – $22.00 per hour
Job Type: Full-time

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered for this position at the time of this job ad and may be modified in the future. When determining a team member’s base salary and/or hourly rate, several factors may be considered as applicable (e.g., job type, location, years of relevant experience, education, credentials, budgets, and internal equity).