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Call Center Manager Jobs in New Rochelle, NY (NOW HIRING)

SPS North America

Call Center Manager

New York, NY · On-site

Monday-Sunday | 8:00 AM-5:00 PM | Shifting Schedule, Onsite Lead a High-Performing Customer Service Team The Call Center Manager oversees daily call center operations and supports a team responsible ...

SPS North America

Call Center Manager

New York, NY · On-site

$26 - $28/hr

Monday-Sunday | 8:00 AM-5:00 PM | Shifting Schedule, Onsite Lead a High-Performing Customer Service Team The Call Center Manager oversees daily call center operations and supports a team responsible ...

SPS North America

Call Center Manager

New York, NY

$26 - $28/hr

Monday-Sunday | 8:00 AM-5:00 PM | Shifting Schedule, Onsite Lead a High-Performing Customer Service Team The Call Center Manager oversees daily call center operations and supports a team responsible ...

City of New York

Call Center Manager

Manhattan, NY · Hybrid

The selected candidate will also be responsible for strengthening, stabilizing, and providing guidance to the Call Center Unit. Reporting to the Collections Unit Manager, the selected candidate ...

City of New York

Call Center Manager

Manhattan, NY · Hybrid

The selected candidate will also be responsible for strengthening, stabilizing, and providing guidance to the Call Center Unit. Reporting to the Collections Unit Manager, the selected candidate ...

City of New York

Call Center Manager

Manhattan, NY · On-site

$100K - $125K/yr

The selected candidate will also be responsible for strengthening, stabilizing, and providing guidance to the Call Center Unit. Reporting to the Collections Unit Manager, the selected candidate ...

Burjline Builders

Call Center Rep

Manhattan, NY · On-site

$17.75 - $22/hr

Call Center Representative We are searching for a polite, professional call center representative ... Strong time management and decision making skills. * Adaptability and accountability. * Fluency in ...

New

Burjline Builders

Call Center Rep

New York, NY · On-site

$17.50 - $22/hr

The call center representative may handle a high volume of inbound or outbound calls or both and ... Strong time management and decision making skills. * Adaptability and accountability. * Fluency in ...

Network Temp Inc

Call Center Representative

Bronx, NY · On-site

$28 - $29/hr

A prime candidate would have worked in a call center or in a customer service (over the phone) capacity and have been a payroll clerk, coordinator, administrator, specialist, timekeeper or manager ...

thryvlgbt

Call Center Morning

Manhattan, NY · On-site

$12.58 - $18.52/hr

Call Center Morning Location: Atlanta, GA, 30303Skills Required: * Call Center * Flexible * 24hr Call Center The Call Center Morning position requires an individual who is able to work in a fast ...

Talkishco

Call Center Agent

Jersey City, NJ · On-site

Proficient in using computers, CRM software, and other call center tools. * Excellent problem ... solving skills and patience. Benefits * Comprehensive health, dental, and vision insurance. * Paid ...

SPS North America

Call Center Representative

New York, NY

$17.50 - $22/hr

The Call Center Representative will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. Typical Working Days: Mondays to Sundays, 8AM-9PM (Shifting Schedule ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in New Rochelle, NY

Call Center Manager information

See New Rochelle, NY salary details

$30.4K

$65.7K

$112.7K

How much do call center manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for call center manager in New Rochelle, NY is $65,689.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,400.00 and $77,200.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in New Rochelle, NY?

The most popular types of Call Center jobs in New Rochelle, NY are:

What job categories do people searching Call Center Manager jobs in New Rochelle, NY look for?

The top searched job categories for Call Center Manager jobs in New Rochelle, NY are:

What cities near New Rochelle, NY are hiring for Call Center Manager jobs?

Cities near New Rochelle, NY with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in New Rochelle, NY as of August 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $65,689 per year, or $31.6 per hour.

Call Center Manager

New York, NY • On-site

SPS North America
See more jobs at SPS North Americaexternal

Full-time

Posted 23 days ago

Job description

#Onsite

Reports To: Client Services Manager, Client Services Supervisor, or equivalent leadership

Business Hours: Monday-Sunday | 8:00 AM-5:00 PM | Shifting Schedule, Onsite

Lead a High-Performing Customer Service Team

The Call Center Manager oversees daily call center operations and supports a team responsible for inbound customer service, sales inquiries, group bookings, and ticket reservations. This role ensures customers receive prompt, professional, and personalized service while maintaining operational and sales goals.

Why This Role Matters

As a key leader within the call center, you'll help ensure customers receive an exceptional experience while supporting the team in meeting service, sales, and operational objectives.

What You'll DoTeam & Call Center Operations
  • Supervise and support daily call center activities and staff
  • Monitor call volume, service levels, and team performance
  • Assign work and help ensure appropriate staffing and coverage
  • Coach, train, and provide feedback to team members
  • Escalate and resolve complex customer issues
Customer & Sales Support
  • Oversee inbound calls, customer inquiries, ticket changes, and reservations
  • Support B2C registrations, group bookings, and B2B client reservations
  • Ensure accurate and timely processing of ticket and ancillary product sales
  • Monitor service quality and promote a positive customer experience
Reporting & Process Improvement
  • Track team metrics and provide operational reporting
  • Identify opportunities to improve workflows and customer service
  • Ensure adherence to client and SPS policies and procedures
  • Collaborate with the sales team and site leadership on operational needs
What You Bring
  • High school diploma or equivalent required
  • 2+ years of call center or customer service experience
  • Previous supervisory or team lead experience preferred
  • Experience in a high-volume customer service environment
  • Strong communication, coaching, and problem-solving skills
  • Proficiency with Microsoft Office and call center systems
  • Ticketing or reservations experience preferred
  • Ability to work weekends, holidays, and varying shifts
Physical Requirements
  • Ability to sit, stand, or walk for extended periods
  • Ability to work comfortably on a computer and operate standard office equipment
  • Ability to lift up to 40 lbs.

Travel: None or Negligible

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