Call Center Manager Jobs in New Port Richey, FL (NOW HIRING)

Required Qualifications:

• Minimum of 1 year of experience in a high-volume call center, customer service, inside sales, staffing support, or similar phone-based customer-facing environment. Alternative relevant experience may be considered in lieu of call center experience. 

• Demonstrated ability and comfort handling a high volume of back-to-back inbound and outbound calls throughout the workday.

• Strong verbal communication and interpersonal skills with the ability to follow established scripts, build rapport, ask qualifying questions, and communicate professionally with a diverse range of individuals.

• Ability to thrive in a fast-paced, performance-driven environment while maintaining productivity, responsiveness, accuracy, and professionalism.

• Ability to navigate multiple computer applications, accurately document information while on calls, and quickly learn new technology, software platforms, and project-specific systems.

• Strong organizational, time-management, multitasking, and problem-solving skills with excellent attention to detail and the ability to adjust quickly to changing priorities.

• Ability to work independently in a remote environment while remaining engaged, responsive, and collaborative with a fast-paced team.

• Proficiency with Microsoft Office applications and access to a quiet, professional remote workspace suitable for conducting confidential, back-to-back calls without excessive background noise or interruptions.

• Must be available to work extended schedules during periods of increased staffing activity, including 10 hours per day, up to 6 days per week, and weekends as required.

• Must be willing and able to travel as needed to support in-person hiring and onboarding events, including travel with limited advance notice.

Preferred Qualifications

• Previous experience working in high-volume staffing, recruiting support, onboarding, or temporary staffing environments.

• Previous experience supporting disaster response, emergency staffing, or other rapidly changing workforce environments.

• Experience using an Applicant Tracking System (ATS).

• Experience with software platforms such as Smartsheet, TextUs, and HireRight.

Physical Requirements

• Ability to remain seated and work at a computer for extended periods while conducting phone-based staffing activities.

• Ability to communicate verbally by telephone for extended periods throughout the workday.

• Ability to work extended schedules of approximately 10 hours per day and up to 6 days per week during periods of increased staffing activity.

• Ability to stand and walk for extended periods while supporting in-person hiring and onboarding events.

• Ability to walk outdoors as needed while distributing or posting hiring materials.

• Ability to travel by airplane and/or vehicle to hiring events and project locations, sometimes with limited advance notice.

• Must be able to communicate clearly and effectively in English, both verbally and in writing, to interact with customers, coworkers, and other stakeholders.
• Must be able to hear and understand verbal communications, including telephone and/or headset-based conversations, with or without reasonable accommodation.
• Must be able to speak clearly enough to communicate effectively with customers and others by telephone or other voice-based communication systems, with or without reasonable accommodation.
• Must be able to read and comprehend written information and communicate effectively through email, chat, and other written communication platforms.
• Must be able to use a computer, telephone/headset, and other standard office equipment necessary to perform the essential functions of the position, with or without reasonable accommodation. 
   

Work Environment / Environmental Factors

• Remote work requires a quiet, professional workspace suitable for conducting a high volume of phone calls and confidential employment-related conversations without excessive background noise or interruptions. These requirements are outlined in the Tetra Tech Remote Work Policy which must be acknowledged and followed.

• Employees must maintain a remote work environment that allows them to communicate clearly and professionally with candidates throughout scheduled working hours.

• Work is performed in a fast-paced, high-volume environment where staffing priorities and workload may change quickly based on disaster activity and project requirements.

• The position requires extended periods of computer and telephone use throughout the workday.

• During in-person hiring and onboarding events, employees may be required to stand and work for extended periods of approximately 10 hours per day.

• In-person event responsibilities may require walking outdoors and working in varying weather conditions while conducting outreach or distributing hiring materials.

• Travel may involve working from temporary offices, hiring-event locations, hotels, project sites, or other designated work locations.

Travel Requirements

This position requires travel as needed to support in-person hiring and onboarding events, candidate processing, and I-9 verification.

Typical travel assignments last approximately 2-5 days; however, duration may vary based on operational needs. Employees must maintain flexibility and be willing and able to travel with limited advance notice.

Approved business travel expenses are pre-arranged and covered in accordance with Tetra Tech policies. Employees will be eligible to receive applicable per diem allowances while traveling.

Additional Information

• New hires are required to attend an initial 3-day, in-person training before transitioning to remote work.

• Candidates must have the flexibility to work extended schedules during periods of increased staffing activity.

• Schedules may include 10-hour workdays, up to 6 days per week, and weekend work.

• Work schedules, travel requirements, and hours may fluctuate based on disaster activity, project staffing requirements, and operational needs.