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Call Center Manager Jobs in New Port Richey, FL (NOW HIRING)

Alphabe Insight Inc

Call Center Agent

Tampa, FL · On-site

$47K - $51K/yr

Job Summary We are seeking a professional and customer-focused Call Center Agent to provide exceptional service and support positive customer experiences. This role is ideal for individuals who enjoy ...

Inktel

Call Center Supervisor

Tampa, FL · On-site

... managing escalations. Ultimately, we bring people together. Whether it be our clients, their ... Dependable and consistent * 2-5 years of contact center or customer service experience with a ...

Alphabe Insight Inc

Call Center Representative

Tampa, FL · On-site

$15 - $19/hr

We are seeking a highly motivated and customer-focused Call Center Representative to join our ... Basic computer skills and familiarity with CRM software. Additional Information * Competitive ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in New Port Richey, FL

Call Center Manager information

See New Port Richey, FL salary details

$26.3K

$56.9K

$97.5K

How much do call center manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for call center manager in New Port Richey, FL is $56,856.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $66,800.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in New Port Richey, FL? The most popular types of Call Center jobs in New Port Richey, FL are:
What are popular job titles related to Call Center Manager jobs in New Port Richey, FL? For Call Center Manager jobs in New Port Richey, FL, the most frequently searched job titles are:
What job categories do people searching Call Center Manager jobs in New Port Richey, FL look for? The top searched job categories for Call Center Manager jobs in New Port Richey, FL are:
What cities near New Port Richey, FL are hiring for Call Center Manager jobs? Cities near New Port Richey, FL with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in New Port Richey, FL as of June 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $56,856 per year, or $27.3 per hour.

Call Center Agent

Alphabe Insight Inc

Tampa, FL • On-site

$47K - $51K/yr

Other

Re-posted 10 days ago

Job description

Company Description
At Entertainment Travel Associates, we create memorable experiences by connecting people with exciting travel and entertainment opportunities. Our team is passionate about building meaningful relationships, delivering exceptional service, and representing our brand with professionalism and enthusiasm. We are seeking a motivated Public Relations Assistant who is ready to contribute to our growing organization while developing valuable communication and relationship-building skills.
Job Description
Job Summary
We are seeking a professional and customer-focused Call Center Agent to provide exceptional service and support positive customer experiences. This role is ideal for individuals who enjoy helping others, solving problems, and developing strong communication skills in a fast-paced, team-oriented environment.
Responsibilities
  • Respond to customer inquiries regarding products and services.
  • Provide accurate information and professional assistance.
  • Resolve customer concerns in a timely and courteous manner.
  • Identify customer needs and recommend appropriate solutions.
  • Maintain accurate records of customer interactions.
  • Support customer satisfaction and service initiatives.
  • Follow company customer service standards and procedures.
  • Collaborate with team members to achieve service goals.
  • Maintain professionalism during customer interactions.
  • Participate in ongoing training and professional development.
Benefits
  • Paid training
  • Career advancement opportunities
  • Professional development programs
  • Supportive team environment
  • Performance-based growth opportunities
  • Employee recognition programs
  • Ongoing mentorship and coaching
Qualifications
  • High school diploma or equivalent required.
  • Strong verbal communication and interpersonal skills.
  • Excellent customer service and problem-solving abilities.
  • Positive attitude and professional demeanor.
  • Strong organizational and multitasking skills.
  • Ability to work effectively in a team-oriented environment.
  • Reliable, adaptable, and detail-oriented.
  • Previous customer service experience is a plus but not required.
Additional Information
  • Competitive Salary: $47,000 - $51,000 annually.
  • Opportunities for professional growth and career advancement.
  • Comprehensive training and ongoing development.
  • Supportive, collaborative, and inclusive work environment.
  • Performance recognition and advancement opportunities.
  • Develop valuable skills in business development, client relations, communication, negotiation, and leadership.
  • Full-Time Position.

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