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Call Center Manager Jobs in Key West, FL (NOW HIRING)

ICONMA

Store Receptionist

Key West, FL · On-site

$15.50 - $20.50/hr

... Office, Call Center, Human Resources, and Marketing/Creative expertise. Our Recruiting Management and staff members at ICONMA understand that our greatest assets are our highly skilled and ...

Stanton Optical

Store (Brand) Manager

Key West, FL · On-site

At Stanton Optical we call our store managers Brand Managers because we empower our store leaders ... Communicates effectively and builds a strong partnership with the Support Center and Human ...

US Department of Veterans Affairs

Chiropractor

Key West, FL · On-site

$75K - $92K/yr

... prior to hiring managers making selections externally to other applicants. So, this internal ... Some positions may require rotating call coverage, weekdays, nights, weekends and/or holidays. The ...

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Call Center Manager information

See Key West, FL salary details

$29.2K

$63.1K

$108.3K

How much do call center manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for call center manager in Key West, FL is $63,143.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $74,200.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Key West, FL?

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For Call Center Manager jobs in Key West, FL, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Key West, FL look for?

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Call Center Manager jobs near you

Store Receptionist

ICONMA

Key West, FL • On-site

$15.50 - $20.50/hr

Contractor

Re-posted 22 days ago

Job description

Company Description

Our Unique Capabilities

We have a unique ability to provide a full spectrum of Staffing Services and Solutions including: Staff Augmentation (Contract, Contract-to-Hire, Direct Hire); Bulk Buy Staff Augmentation; Offshore Staff Augmentation; Payroll Services; Consulting (Project Delivery, SOW), etc.


Our Staff Members

Our in-house team offers a broad range of Information Technology, Engineering, Accounting/ Finance, Scientific/Clinical, Professional, Mortgage, Administrative/Office, Call Center, Human Resources, and Marketing/Creative expertise.

Our Recruiting

Management and staff members at ICONMA understand that our greatest assets are our highly skilled and professional consultants. Because of this, we have created a work environment which fosters career development, stability and personal growth. The result for our customers' is a knowledgeable and stable consulting staff whom they can depend on to operate more productively and to improve profitability, top-line growth, customer service, and cost management.


Job Description

Store Receptionist
Location: Key West, FL
Duration: 3 months
Description:
Position Overview:
- Enthusiastically greet customers upon entering and exiting the Sears store.
- Provides consistent excellent customer service experience by maintaining the highest degree of courtesy and professionalism.
- May help with service related tasks.
- Admin clerical function
- Taking phone calls
- Greeting/directing customers
- PA's in the store
- Cashiering, register, completing purchases; outbound calls to customers to book appointments
Knowledge, Skills, and Abilities:
- Must have or be pursuing a High School diploma or GED
- Customer service-oriented
- Outstanding communication and interpersonal skills
- Previous experience in retail or customer service helpful
- Energized by challenge and thrives in a goal-oriented environment
- On feet most of the day
- No sales required
- Basic computer skills
Attributes:
- Customer Service Skills
- Communication Skills
- Phone Skills
- Sales Experience
- Self-Motivating
- Organized
- Multi Task
Additional Job Details:   
Receptionist Pilot Program - Special Project
Would prefer Spanish/English bilingual but not a necessity.

Qualifications

Customer Service, Sales and - Multi Task skills

Additional Information

Accounting and Finance experience required. Ideal experience is mix of agency and corporate so that they know how to work within the corporate structure (processed and hierarchy).

ICONMA logo

About ICONMA

Sourced by ZipRecruiter

ICONMA is an established and stable organization building lasting relationships with clients and consultants. We are unique in our ability to provide a full spectrum of Staffing Services and Solutions including: Staff Augmentation (Contract, Contract-to-Hire, Direct Hire), Bulk Buy Staff Augmentation, Offshore Staff Augmentation, Payroll Services and Consulting (Project Delivery, SOW). At ICONMA, our goal is to become a one-stop destination for our customers' staffing and outsourcing needs. Our vision is to be a preeminent provider of innovative business solutions, leveraging key technologies to improve our customers' competitiveness, growth, and profitability. ICONMA focuses on a culture that fosters collaboration and team work. We recognize that employees are the foundation of any company, and we encourage our employees to be leaders while providing continuous training and growth opportunities. ICONMA encourages hard work, determination and dedication in a professional environment. ICONMA promotes a healthy work-life balance, and understands this is a key component to our employee's and company's success.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Troy, MI, US

Year founded

2000

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