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Call Center Manager Jobs in Homestead, FL (NOW HIRING)

09 Build

Call Center Manager

Miami, FL · On-site

$40K - $75K/yr

As one of the most recognized names in our field, we're seeking a Call Center Manager to build and lead our appointment-setting team. You'll hire, manage, and develop a team of 5-12 callers working a ...

09 Build

Call Center Manager

Miami, FL · On-site

$40K - $75K/yr

As one of the most recognized names in our field, we're seeking a Call Center Manager to build and lead our appointment-setting team. You'll hire, manage, and develop a team of 5-12 callers working a ...

Independent Living Systems LLC

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

The Call Center Agent's primary objective is to deliver exceptional customer service by efficiently managing both inbound and outbound calls, addressing inquiries, scheduling appointments, and ...

Alphabe Insight

Call Center Agent

Miami, FL · On-site

$34K - $38K/yr

Call Center Agent At Park6 Logistics, we are committed to delivering reliable logistics solutions ... Strong organizational and time-management skills. * Ability to multitask and remain detail-oriented.

Alphabe Insight Inc

Call Center Agent

Miami, FL · On-site

$34K - $38K/yr

Park6 Logistics is seeking a motivated and customer-focused Call Center Agent to join our growing ... Strong organizational and time-management skills. * Ability to multitask and remain detail-oriented.

Alphabe Insight Inc

Call Center Agent

Miami, FL · On-site

$34K - $38K/yr

Park6 Logistics is seeking a motivated and customer-focused Call Center Agent to join our growing ... Strong organizational and time-management skills. * Ability to multitask and remain detail-oriented.

Park 6 Logistics

Call Center Agent

Miami, FL

Park6 Logistics is seeking a motivated and customer-focused Call Center Agent to join our growing ... Strong organizational and time-management skills. * Ability to multitask and remain detail-oriented.

Limitless East Marketing

Call Center Agent

Miami, FL · On-site

$34K - $38K/yr

Park6 Logistics is seeking a motivated and customer-focused Call Center Agent to join our growing ... Strong organizational and time-management skills. * Ability to multitask and remain detail-oriented.

Ascensus

Bilingual Call Center Representative

Miami, FL · On-site

$19/hr

All email communications from Ascensus or its hiring managers originate from @ascensus.com or ... Note: For call center roles specifically, it is a requirement to either hardwire your equipment ...

La Colonia Management

Call Center Representative

Miami, FL · On-site

$14.50 - $18.25/hr

Description RESUMEN DEL PUESTO: El Representante del Centro de llamadas asiste en la promocion de servicios de salud. Informara a los miembros potenciales sobre los beneficios y respondera a ...

Del Toro Insurance

CC Supervisor

Miami, FL · On-site

Manage team schedules and ensure adequate call center coverage. * Handle escalated customer issues with professionalism and efficiency. * Ensure compliance with company policies, procedures, and ...

AT&T

Call Center Sales Representative - Hybrid

Miami, FL · Hybrid

$20.18/hr

... management, recurring management routines, manual and automated remote monitoring policies, etc. If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service ...

La Colonia - All Jobs

Call Center Representative

Miami, FL · On-site

$14.50 - $18.25/hr

Description: RESUMEN DEL PUESTO: El Representante del Centro de llamadas asiste en la promoción de servicios de salud. Informará a los miembros potenciales sobre los beneficios y responderá a ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Homestead, FL

Call Center Manager information

See Homestead, FL salary details

$27.1K

$58.6K

$100.6K

How much do call center manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for call center manager in Homestead, FL is $58,643.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,100.00 and $68,900.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Homestead, FL? The most popular types of Call Center jobs in Homestead, FL are:
What are popular job titles related to Call Center Manager jobs in Homestead, FL? For Call Center Manager jobs in Homestead, FL, the most frequently searched job titles are:
What job categories do people searching Call Center Manager jobs in Homestead, FL look for? The top searched job categories for Call Center Manager jobs in Homestead, FL are:
What cities near Homestead, FL are hiring for Call Center Manager jobs? Cities near Homestead, FL with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Homestead, FL as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 16% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $58,643 per year, or $28.2 per hour.

Call Center Manager

09 Build

Miami, FL • On-site

$40K - $75K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

We are a 30+ year old, multi-million-dollar developer with projects throughout South Florida and the Caribbean, now expanding into the South Florida home improvement market. As one of the most recognized names in our field, we're seeking a Call Center Manager to build and lead our appointment-setting team. You'll hire, manage, and develop a team of 5–12 callers working a warm list of over 5,000 leads to set qualified appointments for our sales staff. You'll also oversee our internet marketing department, managing its cost and performance. To apply: Send a resume or call Nick to set up a personal interview at our Coconut Grove office. Responsibilities: Responsibilities • Recruit, hire, train, and develop a team of 5–12 inbound/outbound callers • Set daily and weekly appointment-setting goals and hold the team accountable to them • Monitor call quality, coach callers, and run regular performance reviews • Manage and prioritize the warm lead list to maximize set rate and show rate • Track and report key metrics (calls, contacts, appointments set, conversion) to executive management • Oversee the internet marketing department, managing budgets, costs, and expected lead volume • Coordinate lead distribution and scheduling with the sales department Qualifications: Qualifications • Proven experience managing a call center or appointment-setting/telemarketing team • Strong people management and coaching skills • Comfortable owning numbers: budgets, KPIs, and performance reporting • Working knowledge of the internet/digital marketing, and lead generation • Excellent communication and organizational skills What you'll receive • Base salary plus bonuses and overrides • Warm calling material — no cold prospecting • Inbound and outbound volume • Room for growth • A great work environment Compensation: $40,000 – $75,000

• Responsibilities • Recruit, hire, train, and develop a team of 5–12 inbound/outbound callers • Set daily and weekly appointment-setting goals and hold the team accountable to them • Monitor call quality, coach callers, and run regular performance reviews • Manage and prioritize the warm lead list to maximize set rate and show rate • Track and report key metrics (calls, contacts, appointments set, conversion) to executive management • Oversee the internet marketing department, managing budgets, costs, and expected lead volume • Coordinate lead distribution and scheduling with the sales department • Identify and implement improvements to scripts, processes, and reporting

Compensation:
$40,000-$75,000 per year

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