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Call Center Manager Jobs in Hackensack, NJ (NOW HIRING)

TransCore

Call Center Manager

Union, NJ

$80K - $99K/yr

The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role ...

TransCore

Call Center Manager

NJ · On-site

$80K - $99K/yr

The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role ...

SPS North America

Call Center Manager

New York, NY · On-site

Monday-Sunday | 8:00 AM-5:00 PM | Shifting Schedule Lead a High-Performing Customer Service Team The Call Center Manager oversees daily call center operations and supports a team responsible for ...

SPS North America

Call Center Manager

New York, NY

$24/hr

Monday-Sunday | 8:00 AM-5:00 PM | Shifting Schedule Lead a High-Performing Customer Service Team The Call Center Manager oversees daily call center operations and supports a team responsible for ...

SPS North America

Call Center Manager

New York, NY · On-site

$24/hr

Monday-Sunday | 8:00 AM-5:00 PM | Shifting Schedule Lead a High-Performing Customer Service Team The Call Center Manager oversees daily call center operations and supports a team responsible for ...

City of New York

Call Center Manager

Manhattan, NY · On-site

$100K - $125K/yr

The selected candidate will also be responsible for strengthening, stabilizing, and providing guidance to the Call Center Unit. Reporting to the Collections Unit Manager, the selected candidate ...

City of New York

Call Center Manager

Manhattan, NY · Hybrid

The selected candidate will also be responsible for strengthening, stabilizing, and providing guidance to the Call Center Unit. Reporting to the Collections Unit Manager, the selected candidate ...

City of New York

Call Center Manager

Manhattan, NY · Hybrid

The selected candidate will also be responsible for strengthening, stabilizing, and providing guidance to the Call Center Unit. Reporting to the Collections Unit Manager, the selected candidate ...

MMC Group

Supervisor - Call Center

Manhattan, NY

$36K - $42K/yr

Work closely with the Quality Assurance/Training Manager regarding staff performance and training needs * Performs other duties as may be assigned by the Call Center Supervisor or Management Job ...

Talkishco

Call Center Agent

Jersey City, NJ

Proficient in using computers, CRM software, and other call center tools. * Excellent problem ... solving skills and patience. Benefits * Comprehensive health, dental, and vision insurance. * Paid ...

thryvlgbt

Call Center Morning

Manhattan, NY

$12.58 - $18.52/hr

Call Center Morning Location: Atlanta, GA, 30303Skills Required: * Call Center * Flexible * 24hr Call Center The Call Center Morning position requires an individual who is able to work in a fast ...

Bedford Stuyvesant Family Health Center

Be Seen First

Call Center Agent

Brooklyn, NY · On-site

$20/hr

We are seeking Call Center Agent to join our team! Applicants must have strong interpersonal skills ... Manage high volume calls from patients requiring scheduling of appointments/rescheduling of ...

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Call Center Manager information

See Hackensack, NJ salary details

$32.2K

$69.6K

$119.4K

How much do call center manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for call center manager in Hackensack, NJ is $69,620.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,400.00 and $81,800.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Hackensack, NJ?

The most popular types of Call Center jobs in Hackensack, NJ are:

What are popular job titles related to Call Center Manager jobs in Hackensack, NJ?

For Call Center Manager jobs in Hackensack, NJ, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Hackensack, NJ look for?

The top searched job categories for Call Center Manager jobs in Hackensack, NJ are:

What cities near Hackensack, NJ are hiring for Call Center Manager jobs?

Cities near Hackensack, NJ with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Hackensack, NJ as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $69,620 per year, or $33.5 per hour.

Call Center Manager

TransCore

Union, NJ

$80K - $99K/yr

Full-time

Re-posted 26 days ago

TransCore rating

6.5

Company rating: 6.5 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

134th of 159 rated electronics manufacturers

Job description

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Call Center Manager to join our team in Union, New Jersey.  

Summary: The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role involves managing a team of customer service representatives, monitoring key performance indicators (KPIs), implementing process improvements, and ensuring compliance with company policies and service standards.

Salary Range: $80,000 - 99,000/yr., based upon skills and experience. 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Oversee daily operations of the call center to ensure efficient service delivery
  • Supervise, coach, and develop call center staff to meet performance goals
  • Monitor key performance indicators (KPIs) such as call volume, response time, and customer satisfaction
  • Implement and maintain quality assurance standards through call monitoring and feedback
  • Manage staff schedules and ensure adequate coverage across shifts
  • Handle escalated customer issues and ensure timely resolution
  • Identify and implement process improvements to enhance productivity and service quality
  • Prepare and present performance reports and operational metrics to leadership
  • Ensure effective use of call center technologies and coordinate with IT for system support
  • Enforce company policies, regulatory requirements, and industry standards.
  • Perform other duties as directed by TransCore management.

Requirements and Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and/or abilities required.

  • Five (5) years call center management experience required.
  • Three (3) years experience in toll industry customer service is required.
  • Demonstrated experience working within multi-channel customer contact center environments, utilizing various systems to manage and resolve customer inquiries efficiently across phone, email, chat, and social media platforms.
  • Excellent interpersonal and communication skills, including the ability to communicate information and ideas to an individual or in a large group setting.
  • Ability to manage multiple priorities, manage time effectively, and easily adapt to change.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee may be seated for extended periods of time. The employee is occasionally required to stand, walk, and reach with hands and arms. The noise level in the work environment is usually moderate.                                      

* TransCore complies with federal and state disability laws and provides reasonable accommodation for employees with disabilities. 

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