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Call Center Manager Jobs in Greer, SC (NOW HIRING)

HairClub

Center Manager

Greenville, SC · On-site

HairClub is looking for a Center Manager to lead all operations in our Center in order to ensure success in terms of sales, member experience, profitability, efficiency, and safety. As a Center ...

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Call Center Manager information

See Greer, SC salary details

$28.4K

$61.4K

$105.3K

How much do call center manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for call center manager in Greer, SC is $61,376.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,200.00 and $72,100.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Greer, SC?

The most popular types of Call Center jobs in Greer, SC are:

What are popular job titles related to Call Center Manager jobs in Greer, SC?

For Call Center Manager jobs in Greer, SC, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Greer, SC look for?

The top searched job categories for Call Center Manager jobs in Greer, SC are:

What cities near Greer, SC are hiring for Call Center Manager jobs?

Cities near Greer, SC with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Greer, SC as of August 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $61,376 per year, or $29.5 per hour.

Call Center Manager

Greenville, SC

Global Lending Services
Finance and Insurance • 1 - 5K employees

7.5

Company rating: 7.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Good employer

Uninterrupted breaks

Learn more about Global Lending Servicesexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

Job description

Why GLS?

Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one's family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That's what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs. 

People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar. 

Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!

Benefits: GLS offers the below great benefits for your amazing work!
o   Competitive base pay and performance bonuses, dependent on role
o   Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
o   401K with employer match and 100% immediate vesting
o   Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
o   Paid Volunteer Time Off (VTO) Annually
o   Tuition Reimbursement
o   Parental Leave
o   Business casual work environment

What does it mean to be an Operations Manager with GLS?

The Operations Manager is responsible for the management of all aspects of their assigned team. This position will manage and execute programs, policies, and systems to improve customer experience and business processes. In addition, this position will be responsible for hiring, training, developing, and motivating a team to achieve business goals and ensure compliance to policies. 

 
 
How will you drive value within the organization as an Operations Manager?
  • Oversee an assigned segment of Operations activities to monitor performance, ensure high-quality service, operational efficiency, and positive customer experiences
  • Analyze reports, call outputs, and performance metrics to identify compliance risk, strategy improvements, and assess effectiveness
  • Lead and support team members through regular coaching and training to ensure professionalism, compliance, and alignment with quality assurance requirements
  • Identify opportunities to improve workflows, call logic, scripts, and operational processes, and partner with vendors and internal teams to implement enhancements
  • Directly supervise employees, including:
  •      Exercise management authority concerning staffing, performance evaluations, and terminations
  •      Review and approve employee time sheets and requests for time off
  •      Motivate team members to ensure individual goals are met on a daily, weekly, monthly, and annual basis
  •      Conduct monthly coaching sessions with team members based on scorecard results, phone monitoring, and side by side floor observations
  • Handle escalated customer calls and ensure appropriate escalation pathways exist, while resolving issues professionally and within compliance
  • Assist with the development, testing, and implementation of new operational tools, features, and process improvements that support business objectives
  • Collaborate with other departments and external vendors to ensure operational processes and automated interactions meet regulatory and quality standards
  • Ensure cross-functional partners understand system capabilities, processes, and enhancements io improve functionality
  • Support the development and maintenance of operating procedures, including regulatory compliance, and ensure changes are communicated and implemented effectively
  • Maintain accurate documentation, records, and reporting related to operational activities, workflows, vendor interactions, training, and quality assurance
  • Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates, vendors, and members of management
  • Run daily reports to optimize workflow efficiency; ensure team meets service level expectations of internal and external customers
  • Perform additional assignments as required by the needs of the company or as directed by management
What should you already know to be successful as an Operations Manager?
  • Minimum of Bachelor's degree required
  • 2-4 years' experience in a supervisory or leadership position
  • Excellent sales/negotiations skills with an ability to think quickly in a dynamic environment to overcome objections
  • Intrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness
  • Strong verbal and written communication skills
  • Excellent interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business
  • Proficient computer skills with working knowledge of standard business applications; ability to quickly learn new computer applications as necessary
  • Team player that can adapt in a fast pace and changing environment
  • Commitment to exemplifying the organizational core values and key competencies
  • Demonstrated ability to motivate and lead a team - provide quality training, guidance, performance coaching and feedback to assigned staff
  • Excellent organizational skills with high attention to detail and demonstrated ability to effectively set and manage multiple conflicting priorities
Employment Requirements:
  • Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity 
  • Remain in a stationary position up to 100% of the workday 
  • Constantly operate a computer and other standard office equipment 
  • Job functions involve sedentary to light physical effort. Physical demands range from sitting, walking, standing, or pushing or pulling materials. Work may involve exerting up to 10 pounds of force to lift, carry, push, pull, or move objects 
  • Be able to perform activities such as: viewing a computer terminal, extensive reading, bending, and kneeling 
2023 California Applicant Privacy Notice
GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees
Please visit www.glsauto.com for information about our great company and other amazing opportunities

 
Applicants have rights under Federal Employment Laws
Family and Medical Leave Act (FMLA) 
Equal Employment Opportunity (EEO) 
Employee Polygraph Protection Act (EPPA) 
As part of our hiring process, we may use automated tools or artificial intelligence technologies to assist in evaluating applications, assessing qualifications, and supporting hiring decisions. All employment decisions are ultimately reviewed in accordance with applicable laws and company policies.
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