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Call Center Manager Jobs in Greer, SC (NOW HIRING)

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Contact Center Supervisor

Hendersonville, NC · On-site

$51K - $77K/yr

Collaborate with other supervisors and management team members to support agents to meet call center goals, and maximize member satisfaction. * Anticipate escalation and take over calls when needed.

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Call Center Manager information

See Greer, SC salary details

$28.4K

$61.4K

$105.3K

How much do call center manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for call center manager in Greer, SC is $61,376.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,200.00 and $72,100.00 per year, depending on experience, location, and employer.

What Does a Call Center Manager Do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a Call Center Manager, and why are they important?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Manager, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What jobs pay 4000 a week without a degree?

A Call Center Manager typically earns less than $4,000 weekly, but some high-level sales roles, real estate brokers, or specialized freelance consultants can reach or exceed that income without a degree. These positions often require strong experience, sales skills, or industry knowledge rather than formal education.

What are some common challenges a Call Center Manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What is the role of a call center manager?

A call center manager oversees daily operations of a call center, manages staff, ensures customer service quality, and meets performance targets. They coordinate training, handle escalations, analyze metrics, and implement process improvements to enhance efficiency and customer satisfaction.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, depending on experience, location, and company size. Salaries can vary widely, with some earning over $100,000 in high-demand or large organizations, and the role often requires strong leadership, communication skills, and familiarity with call center software tools.

What does a Call Center Manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Greer, SC? The most popular types of Call Center jobs in Greer, SC are:
What are popular job titles related to Call Center Manager jobs in Greer, SC? For Call Center Manager jobs in Greer, SC, the most frequently searched job titles are:
What job categories do people searching Call Center Manager jobs in Greer, SC look for? The top searched job categories for Call Center Manager jobs in Greer, SC are:
What cities near Greer, SC are hiring for Call Center Manager jobs? Cities near Greer, SC with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Greer, SC as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $61,376 per year, or $29.5 per hour.
Senior Call Center Manager

Senior Call Center Manager

Global Lending Services

Greenville, SC • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Global Lending Services rating

7.5

Company rating: 7.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Why GLS?

Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one's family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That's what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs. 

People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar. 

Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!

Benefits: GLS offers the below great benefits for your amazing work!
o   Competitive base pay and performance bonuses, dependent on role
o   Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
o   401K with employer match and 100% immediate vesting
o   Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
o   Paid Volunteer Time Off (VTO) Annually
o   Tuition Reimbursement
o   Parental Leave
o   Business casual work environment

What does it mean to be a Senior Operations Manager at GLS?
The Senior Manager, Operations will be responsible for managing, building, and leading an assigned operational team, as well as managing Operations in accordance with company policy. This position is also responsible for actively participating in the development of the organization's strategic direction and executing on the strategy as it relates to the assigned operational team. 
How will you drive value in the organization as a Senior Operations Manager?

  • Mentor and motivate the assigned operational team(s) for the company to ensure company goals are achieved: 

    • Develop and grow the assigned team to meet business needs, and maintain a departmental structure sufficient to meeting organizational goals and objectives 

    • Exercise management authority concerning staffing, performance evaluations, promotions, salary recommendations, and terminations 

    • Monitor associate productivity, quality of customer interactions, and other appropriate metrics to ensure performance expectations are achieved; provide meaningful and timely performance coaching and feedback to assigned staff as necessary 

    • Facilitate regularly scheduled team meetings to build communication and allow for training and discussion on departmental and company matters 

    • Consistently track, coach, and manage performance of team members, including coordination of work assignments, to meet and exceed company volume and quality expectations 

    • Set departmental goals and develop and maintain a daily employee work schedule that effectively meets the needs of the business 

  • Partner with the Information Technology and Analytics teams to leverage technology and data to streamline processes, enhance the customer experience, improve quality, and eliminate waste 
  • Drive innovative solutions to improve the customer experience; ensure team meets service level expectations of internal and external customers
  • Establish and track monthly objectives for assigned customers base
  • Ensure department level procedures are adequately developed, documented, trained, and followed to ensure proper quality
  • Manage workflows and growth of team with a focus on increasing efficiency, enhancing processing, and optimizing results
  • Create a highly engaging work environment to attract, develop, and retain talent
  • Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates and members of management 
What should you already know to be successful as a Senior Operations Manager?
  • Minimum of bachelor's degree required. Internal candidates at the Specialist (S2) level with commensurate GLS experience and a track record of sustained, top performance against company standards may be considered
  • Minimum of five (5) years' experience in auto finance operations or similar industry required
  • Minimum of three (3) years' experience building and leading teams and managers required, including the ability to hire, develop, and motivate people to build a highly engaged and high-performing team
  • Excellent critical thinking, problem-solving, and decision-making skills
  • Demonstrated ability to establish and enhance processes and leverage technology to improve business results
  • Intrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness  
  • Excellent interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business  
  • Strong verbal and written communication skills
  • Team player that can adapt in a fast-pace and changing environment
  • Proficient computer skills with working knowledge of internet and standard business applications; ability to quickly learn new computer applications as required  
  • Demonstrated ability to motivate and lead a team - provide quality training, guidance, performance coaching and feedback to assigned staff  
  • Excellent organizational skills with high attention to detail and demonstrated ability to effectively set and manage multiple conflicting priorities
  • Ability to think strategically and deliver tactically
  • Commitment to exemplifying the organizational core values and key competencies  
Employment Requirements:
  • Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity
  • Remain in a stationary position up to 100% of the workday
  • Constantly operate a computer and other standard office equipment  
  • Job functions involve sedentary to light physical effort. Physical demands range from sitting, walking, standing, or pushing or pulling materials. Work may involve exerting up to 10 pounds of force to lift, carry, push, pull, or move objects
  • Be able to perform activities such as: viewing a computer terminal, extensive reading, bending, and kneeling 
2023 California Applicant Privacy Notice
GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees
Please visit www.glsauto.com for information about our great company and other amazing opportunities

 
Applicants have rights under Federal Employment Laws
Family and Medical Leave Act (FMLA) 
Equal Employment Opportunity (EEO) 
Employee Polygraph Protection Act (EPPA) 
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