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Call Center Manager Jobs in Goodyear, AZ (NOW HIRING)

Just Staffing

Call Center

Surprise, AZ · On-site

$15.50 - $19.50/hr

... management (CRM) software - Ability to work in a fast-paced, high-volume environment Working Conditions: This is a temporary, full-time position with a flexible schedule. The call center operates ...

LHH US

Call Center Representative

Phoenix, AZ · Hybrid

$18/hr

Call Center Representative LHH Recruitment Solutions is partnering with a company in North Phoenix ... Pay Details: $17.00 to $18.00 per hour Search managed by: Cassandra Nienow Benefit offerings ...

LHH US

Call Center Representative

Phoenix, AZ · Hybrid

$18/hr

Call Center Representative LHH Recruitment Solutions is partnering with a company in North Phoenix ... Pay Details: $17.00 to $18.00 per hour Search managed by: Cassandra Nienow Benefit offerings ...

Fortuity

Bilingual Call Center Supervisor

Phoenix, AZ · On-site

$50K - $60K/yr

Call Center Operations Supervisor Bilingual English/Spanish At Fortuity we believe in our people ... Bilingual Supervisors have the additional responsibility of managing a workforce fluent in both ...

ASCENSUS

Call Center Representative

Phoenix, AZ · Remote

$19/hr

As part of our Call Center hiring efforts, we're using a video screening process. To learn more and ... This step accelerates the interview process, moving qualified candidates to hiring manager ...

Collabera

Fraud Analyst (Call Center)

Phoenix, AZ

$18 - $22/hr

... Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing ... Fraud and Call Center Exp * Tier II: Fraud and no Call Center or Call Center and no Fraud * Tier ...

Cask & Schooner

Call Center Representative

Phoenix, AZ · On-site

$16 - $19.75/hr

Collaborate with call center team members, sales team members, and other company departments to ... Familiarity with CRM systems a plus * Excellent interpersonal communication skills * Strong phone ...

Cask & Schooner

Call Center Representative

Phoenix, AZ · On-site

$16 - $19.75/hr

Collaborate with call center team members, sales team members, and other company departments to ... Familiarity with CRM systems a plus * Excellent interpersonal communication skills * Strong phone ...

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Call Center Manager information

See Goodyear, AZ salary details

$28.8K

$62.4K

$107K

How much do call center manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for call center manager in Goodyear, AZ is $62,369.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,900.00 and $73,300.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Goodyear, AZ?

The most popular types of Call Center jobs in Goodyear, AZ are:

What are popular job titles related to Call Center Manager jobs in Goodyear, AZ?

For Call Center Manager jobs in Goodyear, AZ, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Goodyear, AZ look for?

The top searched job categories for Call Center Manager jobs in Goodyear, AZ are:

What cities near Goodyear, AZ are hiring for Call Center Manager jobs?

Cities near Goodyear, AZ with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Goodyear, AZ as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $62,369 per year, or $30 per hour.

Call Center Manager at Bath Concepts Independent Dealers Phoenix, AZ

kozmetickesluzby.vecnakraska.sk - Jobboard

Phoenix, AZ • On-site

$60 - $80/hr

Other

Medical, Dental, Vision, Life, PTO

Posted 6 days ago

Job description

Call Center Manager job at Bath Concepts Independent Dealers. Phoenix, AZ.

Call Center Manager – Home Improvement Industry (Phoenix, AZ)

We are a leader in home improvement specializing in windows and bath remodeling, is seeking an experienced Call Center Manager to oversee and elevate our in-house call center operations.

We are looking for a hands‑on leader who thrives in a fast‑paced environment, drives performance through coaching and mentorship, and is passionate about delivering an exceptional customer experience.

Responsibilities:
  • Manage daily operations of the call center team, including inbound/outbound appointment setting and customer service
  • Recruit, train, and develop team members to meet and exceed performance goals
  • Monitor KPIs and implement strategies to improve conversion rates and productivity
  • Collaborate with sales and marketing teams to ensure seamless customer acquisition and retention
  • Maintain high standards for call quality and compliance
Qualifications:
  • Minimum 3+ years of call center management experience (home improvement industry a plus)
  • Proven track record of achieving/exceeding sales and service metrics
  • Strong leadership and coaching skills
  • Excellent communication and organizational abilities
  • Tech‑savvy; familiarity with CRM systems and reporting tools
What We Offer:
  • Competitive salary + performance bonuses
  • Medical, dental, vision, and life insurance after 60 days
  • AFLAC coverage available
  • Paid time off and holidays
  • A collaborative team culture with opportunities for advancement

If you’re a motivated leader who can build a high‑performing team and wants to grow with a trusted Arizona brand, we want to hear from you!

To apply: Send your resume and a brief cover letter or apply here.

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