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Call Center Manager Jobs in Draper, UT (NOW HIRING)

1-800 Contacts

General Call Center Positions

Draper, UT · On-site +1

$15 - $18.75/hr

This isn't your average call center job; it's a career where you can thrive, grow, and be part of a winning team. Sound like you? Apply now, and let's see if we're a perfect fit Approved remote ...

1-800 Contacts

General Call Center Positions

Draper, UT · On-site +1

$12 - $15/hr

This isn't your average call center job; it's a career where you can thrive, grow, and be part of a winning team. Sound like you? Apply now, and let's see if we're a perfect fit Approved remote ...

Russell Tobin

Call Center Representative

Lehi, UT · On-site

$18 - $19.80/hr

Maintain composure and compassion while managing multiple tasks. * Collaborate with Team Leads and colleagues to support a positive team environment. Required Qualifications * Strong desire to help ...

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Call Center Manager information

See Draper, UT salary details

$27.6K

$59.7K

$102.4K

How much do call center manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for call center manager in Draper, UT is $59,675.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,900.00 and $70,100.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Draper, UT?

The most popular types of Call Center jobs in Draper, UT are:

What job categories do people searching Call Center Manager jobs in Draper, UT look for?

The top searched job categories for Call Center Manager jobs in Draper, UT are:

What cities near Draper, UT are hiring for Call Center Manager jobs?

Cities near Draper, UT with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Draper, UT as of August 2026, with employment types broken down into 75% Full Time, 24% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $59,675 per year, or $28.7 per hour.

General Call Center Positions

1-800 Contacts

Draper, UT • On-site, Remote

$15 - $18.75/hr

Full-time

Re-posted 2 days ago

Job description

Join our rockstar team at 1-800 Contacts!

Are you ready to make a difference in an industry that's all about empowering people to see clearly? At SeekWell (parent company of 1-800 Contacts, The Framery and Luna), we're always on the lookout for passionate, innovative individuals who thrive helping others and want to be part of a company that truly puts the customer first.

We are currently not hiring but are continuously accepting resumes for our Customer Department. If you think you're a great fit, submit your application!

What to expect after you apply

While we'd love to connect with everyone, due to the volume of applications we receive, we'll only reach out if we feel your skills and experience are a strong match for the role. We appreciate your understanding and encourage you to keep an eye on future opportunities with us-you could be the perfect fit for another position down the road!

Who we are

At SeekWell, our goal is simple: make it easier for people to access the vision care they need. For almost 30 years, 1-800 Contacts has led the charge with legendary, award-winning service, and we're continuing that legacy through innovation, top-notch products, and businesses that make customers cheer. 

We're proud to be backed by KKR, one of the world's largest private equity firms, but it's our people who make us great.

Why you'll love us

For over 30 years, 1-800 Contacts has excelled in simplifying the process of getting contact lenses, while making it affordable and hassle-free. AND, we empower our team to make it happen-without jumping through hoops or asking for permission. Our employees rave about our culture, our commitment to customer satisfaction, and how every day brings a new opportunity to WOW someone.

This isn't your average call center job; it's a career where you can thrive, grow, and be part of a winning team.

Sound like you? Apply now, and let's see if we're a perfect fit

Approved remote working locations for our call center associates are currently Utah, Texas, and North Carolina and are subject to change at any time.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

#LI-Remote

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