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Call Center Manager Jobs in Brandon, FL (NOW HIRING)

Dermafix Spa

Call Center Manager

Saint Petersburg, FL · On-site +1

$3.0K - $5.0K/mo

We are seeking an experienced Remote Call Center Manager to lead our operations, drive performance, improve outbound sales conversion, support marketing efforts, increase appointments and bookings ...

Dermafix Spa

Call Center Manager

Saint Petersburg, FL · On-site +1

$3.0K - $5.0K/mo

We are seeking an experienced Remote Call Center Manager to lead our operations, drive performance, improve outbound sales conversion, support marketing efforts, increase appointments and bookings ...

TecTammina

Call Center Manager

Tampa, FL

... years call center support 1+ years NICE call recording applications support 1+ years supporting dialer applications support 1+ years telephony support Working knowledge of Workforce Management ...

MCI Careers

Experienced Call Center Manager

Tampa, FL · On-site

We are looking for an Experienced Call Center Manager to oversee operations, drive performance, and ensure client satisfaction in a high-volume environment. To be considered for this role, you must ...

SNI USA Inc

Call Center

Saint Petersburg, FL · On-site

$19/hr

SNI Companies is looking for seasonal Call Center Representatives. You will be working in a professional, team-oriented call center environment supporting government municipality inquiries. Must have ...

MCI Careers

Call Center Collections Manager

Tampa, FL · Remote

We are seeking an experienced and performance-driven Collections Manager to oversee and lead our collections operations within a fast-paced call center environment. This role is responsible for ...

MCI Careers

Call Center Collections Manager

Tampa, FL · Remote

We are seeking an experienced and performance-driven Collections Manager to oversee and lead our collections operations within a fast-paced call center environment. This role is responsible for ...

MCI Careers

Call Center Collections Manager

Tampa, FL · On-site

We are seeking an experienced and performance-driven Collections Manager to oversee and lead our collections operations within a fast-paced call center environment. This role is responsible for ...

Age Rejuvenation

Call Center Associate

Tampa, FL

$20 - $22/hr

... Manage inbound calls and live transfers from the Call Center team Overcome objections and address questions with confidence and professionalism Accurately document all interactions within company ...

Age Rejuvenation

Call Center Associate

Tampa, FL

$20 - $22/hr

... Manage inbound calls and live transfers from the Call Center team Overcome objections and address questions with confidence and professionalism Accurately document all interactions within company ...

Luxury Bath Technologies

Call Center Agent

Tampa, FL · On-site

$25/hr

Call Center Representative Luxury Bath of Tampa Bay Palm Harbor, FL $25.00 per hour Luxury Bath of ... Enter and update customer information in the CRM * Confirm appointments for canvassers and sales ...

MCI Careers

Call Center Representative

Tampa, FL · On-site

$14/hr

Ability to multitask and manage time effectively. * Basic computer literacy and typing skills. * Previous customer service or call center experience is a plus. ABOUT MCI (PARENT COMPANY) MCI helps ...

MCI Careers

Call Center Representative

Tampa, FL · On-site

$14.50 - $18.25/hr

Ability to multitask and manage time effectively. * Basic computer literacy and typing skills. * Previous customer service or call center experience is a plus. ABOUT MCI (PARENT COMPANY) MCI helps ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Brandon, FL

Call Center Manager information

See Brandon, FL salary details

$25.6K

$55.5K

$95.1K

How much do call center manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for call center manager in Brandon, FL is $55,467.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,700.00 and $65,200.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Brandon, FL?

The most popular types of Call Center jobs in Brandon, FL are:

What are popular job titles related to Call Center Manager jobs in Brandon, FL?

For Call Center Manager jobs in Brandon, FL, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Brandon, FL look for?

The top searched job categories for Call Center Manager jobs in Brandon, FL are:

What cities near Brandon, FL are hiring for Call Center Manager jobs?

Cities near Brandon, FL with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Brandon, FL as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $55,467 per year, or $26.7 per hour.

Call Center Manager

Saint Petersburg, FL • On-site, Remote

Dermafix Spa
See more jobs at Dermafix Spaexternal

$3.0K - $5.0K/mo

Full-time

Re-posted 2 days ago

Job description

Job description
POSITION OVERVIEW:
Sheffa Group LLC, owners of multiple upscale medical spas like DermaVe, Ageless, Timeless, Skinfinity, etc. is committed to delivering exceptional experiences in the beauty and wellness industry, offering state-of-the-art services in a luxurious environment.
Our diverse portfolio includes a range of premium medical spa and salon services, including skincare treatments, aesthetic procedures, and beauty services. We pride ourselves on providing top-tier client care, cutting-edge technologies, and a dedicated team passionate about helping individuals look and feel their best.
We are seeking an experienced Remote Call Center Manager to lead our operations, drive performance, improve outbound sales conversion, support marketing efforts, increase appointments and bookings, and consistently meet or exceed sales quotas.
Key Responsibilities:
  • Lead, coach, and motivate a team of outbound sales agents to meet performance targets.
  • Develop and implement outbound sales strategies to drive revenue growth.
  • Identify sales trends and customer needs to refine sales approaches.
  • Track KPIs including call volume, conversion rates, appointments booked, and sales quotas.
  • Prepare and present regular performance reports to senior management.
  • Use data and analytics to identify areas for improvement and optimize team performance.
  • Ensure calls adhere to company standards, regulatory requirements, and compliance guidelines.
  • Streamline call center processes and workflows to improve efficiency and outcomes.
  • Collaborate with marketing, CRM, and operations teams to support lead generation and campaign success.

CANDIDATE QUALIFICATIONS:
• 5+ years of experience in a contact center environment, including at least 2 years in a management or supervisory role.
• Strong knowledge of skincare products, non-invasive procedures, and treatment packages, such as Cryotherapy, Radiofrequency (RF), facials, and injectables.
• Proven experience in outbound sales marketing strategy, conversion rate optimization, data analysis, and effective communication
• Proficiency in outbound dialer systems with contact center technologies, including CRM systems and outbound dialer platforms.
• Hands-on experience managing lead funnels in CRM tools such as Vagaro, HubSpot, or Salesforce.
• Track record of data-driven sales oversight, leveraging KPIs and analytics to guide team performance.
• Experience coordinating operations across multiple locations or franchises.
Job Type: Full-Time (Availability to work on weekends)
COMPENSATION DETAILS: $3,000 - 5,000 per month based on experience
  • Highly Competitive Pay Structure.
  • Performance Bonuses: Will be discussed upon hiring
  • Work remotely under specific hours-ideal for self-motivated professionals who value autonomy.
  • Opportunity for Long-Term Engagement: Consistent work with the potential for ongoing projects or transition into a leadership role.
  • Professional Growth Support: Access to company-led training, sales tools, scripts, and mentorship to help you succeed and grow your business.
  • Loyalty Incentives: Additional compensation for tenure and consistent high performance.
  • Sales Resources Provided: CRM access, marketing materials, and leads to support your outreach and success.

Disclaimer:
The above job description is intended to provide a general overview of the responsibilities and expectations associated with this position. It is not intended to be an exhaustive list of all duties, responsibilities, skills, or qualifications required. Additional tasks may be assigned by supervisors or managers as needed. Performance will be evaluated, in part, based on the successful execution of the responsibilities outlined herein.
This job description is subject to change at the discretion of the employer and does not constitute a contract of employment. Employment is at-will and may be terminated by either the employee or the employer at any time, with or without cause or notice.
Job Type: Full-time
Pay: $3,000.00 - $5,000.00 per month
Benefits:
  • Flexible schedule

Work Location: Remote

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