ZipRecruiter

Log In

1

Virtual Call Center Jobs in Brandon, FL (NOW HIRING)

MCI Careers

Experienced Call Center Trainer

Tampa, FL

We are looking for an Experienced Call Center Trainer to deliver high-impact training programs that ... Experience with LMS platforms and virtual training tools. * Knowledge of adult learning principles ...

MCI Careers

Experienced Call Center Trainer

Tampa, FL · On-site

Experience with LMS platforms and virtual training tools. * Knowledge of adult learning principles ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

MCI Careers

Experienced Call Center Trainer

Tampa, FL · On-site

Experience with LMS platforms and virtual training tools. * Knowledge of adult learning principles ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

MCI Careers

Experienced Call Center Trainer

Tampa, FL · On-site

Experience with LMS platforms and virtual training tools. * Knowledge of adult learning principles ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

MCI Careers

Contact Center Trainer

Tampa, FL · On-site

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Conduct onboarding, soft skills, product, and systems training in both in-person and virtual ...

next page

Showing results 1-20

All JobsCall Center JobsVirtual Call Center JobsVirtual Call Center Jobs in Brandon, FL

Virtual Call Center information

See Brandon, FL salary details

$4

$12

$18

How much do virtual call center jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for virtual call center in Brandon, FL is $12.22, according to ZipRecruiter salary data. Most workers in this role earn between $8.37 and $14.18 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

What are virtual call center jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

How do I start my own virtual call center?

To start a virtual call center, you need to develop a business plan, acquire necessary technology such as call center software and reliable internet, and hire or train agents. Ensuring compliance with relevant regulations and establishing clear processes are also essential for effective operation.
More about Virtual Call Center jobs

What are the most commonly searched types of Call Center jobs in Brandon, FL?

The most popular types of Call Center jobs in Brandon, FL are:

What are popular job titles related to Virtual Call Center jobs in Brandon, FL?

For Virtual Call Center jobs in Brandon, FL, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center jobs in Brandon, FL look for?

The top searched job categories for Virtual Call Center jobs in Brandon, FL are:

What cities near Brandon, FL are hiring for Virtual Call Center jobs?

Cities near Brandon, FL with the most Virtual Call Center job openings:

Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in Brandon, FL as of August 2026, with employment types broken down into 64% Full Time, and 36% Part Time. Highlights an 74% In-person, and 26% Remote job distribution, with an average salary of $25,416 per year, or $12.2 per hour.

Call Center Representative

Brandon, FL

Suncoast Community Health Centers
Health Care and Social Assistance • 201 - 500 employees
Learn more about Suncoast Community Health Centersexternal

$14.50 - $18.25/hr

Full-time

Re-posted 19 days ago

Job description

CALL CENTER REPRESENTATIVE

FLSA: NON-EXEMPT

Duties/Responsibilities:

  • Respond to patient inquiries via phone and digital platforms.
  • Resolve issues effectively and ensure a positive experience with each interaction.
  • Schedule appointments across all departments and accurately document patient messages in the appropriate systems.
  • Prioritize message urgency and route calls or requests to the appropriate department or staff member.
  • Resolve routine and complex patient issues independently when possible, escalating to supervisors when necessary.
  • Maintain accurate and up-to-date patient records in the electronic health record (EHR) system.
  • Ensure full compliance with HIPAA regulations when handling patient information.
  • Follow all training protocols and operational guidelines to ensure consistent, high-quality service.
  • Participate in virtual and in-person team meetings, training sessions, and performance reviews as required.
  • Support department and clinic operations by performing additional tasks as needed to enhance patient care.
  • Provide feedback to supervisors on customer concerns, recurring issues, or process bottlenecks for improvement.
  • Perform additional tasks as needed to support the centers.

Required Skills/Abilities:

  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Exhibit strong organizational and time management abilities, with a focus on meeting deadlines and managing multiple tasks efficiently.
  • Thrive in a fast-paced, high-volume, and occasionally stressful environment while maintaining professionalism and empathy.
  • Operate standard office equipment and maintain proficiency in Microsoft Office, Electronic Medical Records (EMR), and other relevant software platforms.

Education and Experience:

  • High School diploma or equivalent is required.
  • At least two years related experience is preferred.

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.
  • Must be able to travel to various center locations as required.

Apply