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Call Center Manager Jobs in Wyoming (NOW HIRING)

MCI Careers

$7.25 - $16/hr

We are looking for motivated Remote Call Center Sales Representatives to join our growing team. If ... Provide feedback to management on customer trends and market conditions. Qualifications WONDER IF ...

MCI Military Recruitment

$14/hr

We are seeking a dedicated and customer-focused Call Center Representative to join our team. In ... Utilize systems and technology to complete account management tasks * Recognize sales opportunity ...

MCI Careers

$19 - $23.75/hr

Experience meeting sales quotas. * CRM software experience. * Upselling or cross-selling experience. * Bilingual or multilingual skills.

MCI Careers

$7.25 - $16/hr

Join our team as a Remote Call Center Customer Service Representative and help us deliver ... Ability to work independently and manage time effectively. * Comfortable using multiple software ...

IQVIA

Work from Home

Cheyenne, WY · Remote

$18/hr

Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus ... Recognize operational challenges and suggest recommendations to management, as necessary * Ability ...

EOS

Data Center Operations Manager

Cheyenne, WY · On-site

The Data Center Operations Manager is responsible for overseeing a designated Data Center Pod, which includes up to three hyperscale data center campuses, supporting as many as 15 production ...

MCI Careers

$18.50 - $23.75/hr

We are looking for Call Center Representatives to support the "Get out the vote" effort. In this ... Utilize systems and technology to complete account management tasks * Accurately document and ...

TJX Companies

Contact Center Representative

Cheyenne, WY

$11.60 - $14/hr

Managing customer facing contacts * Meet and exceed department key performance indicators * Manage ... or call center experience At Sierra, we embrace the unknown⁠ - and support each other on the ...

Tjx

Contact Center Representative

Cheyenne, WY · On-site

$11.65 - $16/hr

Manage personal knowledge of key technology using communication tools provided; such as SharePoint ... service or call center experience In addition to our open door policy and supportive work ...

TJX Companies

Contact Center Representative

Cheyenne, WY · On-site

$11.65 - $16/hr

Manage personal knowledge of key technology using communication tools provided; such as SharePoint ... service or call center experience In addition to our open door policy and supportive work ...

TJX Companies

Contact Center Representative

Cheyenne, WY · On-site

$11.65 - $16/hr

Manage personal knowledge of key technology using communication tools provided; such as SharePoint ... service or call center experience In addition to our open door policy and supportive work ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Wyoming

Call Center Manager information

See Wyoming salary details

$28.4K

$61.4K

$105.3K

How much do call center manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for call center manager in Wyoming is $61,358.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,100.00 and $72,100.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Wyoming?

The most popular types of Call Center jobs in Wyoming are:

What job categories do people searching Call Center Manager jobs in Wyoming look for?

The top searched job categories for Call Center Manager jobs in Wyoming are:

What cities in Wyoming are hiring for Call Center Manager jobs?

Cities in Wyoming with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Wyoming as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $61,358 per year, or $29.5 per hour.

Remote Call Center Sales Representative

MCI Careers

Remote

$7.25 - $16/hr

Full-time

Posted 10 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. 

We are looking for motivated Remote Call Center Sales Representatives to join our growing team. If you have a passion for sales, enjoy working remotely, and are driven by results, this is the perfect opportunity to grow your career in a supportive and rewarding environment.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Make outbound calls to prospective customers and follow up on leads.
  • Present and sell company products and services to new and existing customers.
  • Achieve daily, weekly, and monthly sales targets.
  • Maintain a high level of product knowledge to effectively address customer needs.
  • Record all sales activities and customer interactions in the CRM system.
  • Provide feedback to management on customer trends and market conditions.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Must be 18 years or older
  • High School Diploma/GED
  • 1-2 years of sales experience, preferably in a call center or remote setting.
  • Strong persuasive and negotiation skills.
  • Self-motivated with a results-oriented mindset.
  • Excellent communication and interpersonal abilities.
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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