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Call Center Manager Jobs in Cheyenne, WY (NOW HIRING)

Trustmark

Call Center Representative II

Cheyenne, WY · On-site

$22 - $31.79/hr

Provides alternatives and options during phone calls; demonstrated ability to gather information and make appropriate decisions focusing on the first call resolution; documents the customer ...

New

IQVIA

Work from Home

Cheyenne, WY · Remote

$18/hr

Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus ... Recognize operational challenges and suggest recommendations to management, as necessary * Ability ...

EOS

Data Center Operations Manager

Cheyenne, WY · On-site

The Data Center Operations Manager is responsible for overseeing a designated Data Center Pod, which includes up to three hyperscale data center campuses, supporting as many as 15 production ...

Tjx

Contact Center Representative

Cheyenne, WY · On-site

$11.65 - $16/hr

Manage personal knowledge of key technology using communication tools provided; such as SharePoint ... service or call center experience In addition to our open door policy and supportive work ...

TJX Companies

Contact Center Representative

Cheyenne, WY · On-site

$11.60 - $14/hr

Managing customer facing contacts * Meet and exceed department key performance indicators * Manage ... or call center experience At Sierra, we embrace the unknown⁠ - and support each other on the ...

TJX Companies

Contact Center Representative

Cheyenne, WY · On-site

$11.65 - $16/hr

Manage personal knowledge of key technology using communication tools provided; such as SharePoint ... service or call center experience In addition to our open door policy and supportive work ...

TJX Companies

Contact Center Representative

Cheyenne, WY · On-site

$11.65 - $16/hr

Manage personal knowledge of key technology using communication tools provided; such as SharePoint ... service or call center experience In addition to our open door policy and supportive work ...

Globe Life Inc.

Worksite Trainer (Remote)

Cheyenne, WY · On-site +1

Manage a company card and expenses responsibly. * Conduct meetings, webinars, and individual training sessions. * Prepare educational materials such as presentations and videos. * Support and mentor ...

Prime Therapeutics

Customer Care Associate I

Cheyenne, WY · On-site

$17.85 - $25.48/hr

Ability to thrive in high-volume call center environments, managing a large number of inbound and outbound calls efficiently * Familiarity with medical terminology, healthcare procedures, and ...

New

Automated Health Systems

Be Seen First

Customer Service Representative

Cheyenne, WY · On-site

$16 - $17/hr

From its headquarters in Pittsburgh, Pennsylvania, AHS manages state-of-the-art facilities located ... Our operations, including enrollment brokering, call center administration and eligibility services ...

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Call Center Manager information

See Cheyenne, WY salary details

$27.5K

$59.4K

$101.9K

How much do call center manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for call center manager in Cheyenne, WY is $59,405.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,700.00 and $69,800.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Cheyenne, WY?

The most popular types of Call Center jobs in Cheyenne, WY are:

What are popular job titles related to Call Center Manager jobs in Cheyenne, WY?

For Call Center Manager jobs in Cheyenne, WY, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Cheyenne, WY look for?

The top searched job categories for Call Center Manager jobs in Cheyenne, WY are:

What cities near Cheyenne, WY are hiring for Call Center Manager jobs?

Cities near Cheyenne, WY with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Cheyenne, WY as of August 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $59,405 per year, or $28.6 per hour.

Call Center Representative

InfoCision - Work at Home

Cheyenne, WY • Remote

$9 - $13/hr (+ commission)

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 9 days ago

InfoCision rating

3.0

Company rating: 3.0 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

72nd of 72 rated call and contact centers

Job description

Ready to Build a Career from Home?

Looking for a remote job that offers flexibility, weekly pay, and a supportive team? We're expanding and hiring enthusiastic Remote Call Center Representatives to assist customers for a variety of exciting client programs.

Every day is different. You'll answer inbound calls, make outbound calls, help solve customer concerns, and create positive experiences—all from the comfort of your home.

Why You'll Love Working with Us

  • Work 100% remotely
  • Paid training provided
  • Weekly pay
  • Access part of your earned wages before payday
  • Flexible scheduling with day, evening, and shifts available until 2:00 AM EST
  • Employee recognition and rewards
  • Opportunities for advancement as we continue to grow
  • Friendly, supportive leadership and coaching

What You'll Be Doing

  • Handle inbound and outbound customer calls.
  • Deliver friendly, professional customer service.
  • Follow client guidelines and call procedures.
  • Enter accurate information into company systems.
  • Resolve customer questions and concerns.
  • Meet quality and performance standards.

We're Looking for People Who

  • Enjoy talking with people and helping others.
  • Communicate clearly and professionally.
  • Are dependable and self-motivated.
  • Can work independently in a remote environment.
  • Can comfortably navigate a computer while speaking with customers.

Remote Work Requirements- Candidates must provide their own:

  • Windows PC or laptop with at least 8 GB of RAM (No MacBook or Chromebook)
  • Dual monitors
  • Webcam
  • USB Headset
  • Wired mouse
  • Reliable high-speed internet with a hard-wired connection. 
  • A quiet, distraction-free workspace

Whether you're an experienced call center professional or looking for your next work-from-home opportunity, we'd love to meet you.

Apply today and discover why our team enjoys the flexibility, support, and opportunities that come with working remotely.

Company Description

As a leading provider of call center solutions, InfoCision specializes in political, Christian and nonprofit fundraising, sales and customer care. We focus on quality assurance and regulatory compliance and pride ourselves on providing every client with the highest possible return on investment. Since 1982, we have provided the highest quality inbound and outbound tele services to some of the world's leading organizations.

What InfoCision employees say

Pay

Hours and flexibility

Workplace

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