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Call Center Manager Jobs in Missouri (NOW HIRING)

TEKsystems

Call Center Representative

O Fallon, MO · On-site

$20/hr

Education/Experience * 1-2 years of experience in a call center or customer service environment preferred * Sales experience a plus * Maintain performance standards within a fast-paced environment of ...

BJC HealthCare

Call Center Rep- Days

Saint Louis, MO · On-site

$17.50 - $23.88/hr

Join the Telecommunications department as a Call Center Rep on our flagship academic campus ... resources to help you manage your physical, emotional, social and financial well-being.

OOIDA

Call Center Representative I

Grain Valley, MO

$14.25 - $17.75/hr

As an Accounting Call Center Representative at OOIDA, you will play a crucial role in providing ... Knowledge of AS400 and Content Manager * Knowledge of the trucking industry * Bilingual (English ...

TEKsystems

Call Center Representative

O Fallon, MO

$20/hr

Education/Experience • 1-2 years of experience in a call center or customer service environment preferred • Sales experience a plus • Maintain performance standards within a fast-paced ...

BJC

Call Center Rep (PT Evenings)

Saint Louis, MO · On-site

$15.50 - $19.50/hr

Call Center Rep Barnes-Jewish Hospital needs you! Join the Telecommunications department as a Call ... resources to help you manage your physical, emotional, social and financial well-being.

Neighbors Credit Union

Call Center Agent

Saint Louis, MO · On-site

$16.93 - $25.39/hr

Manages and maintains member records and follows guidelines to ensure proper system management ... The Member Engagement Center is open Monday through Saturday 9:00 AM - 7:00 PM. Supplemental Pay?

Neighbors Credit Union

Call Center Agent

Saint Louis, MO · On-site

$16.93 - $25.39/hr

Manages and maintains member records and follows guidelines to ensure proper system management ... The Member Engagement Center is open Monday through Saturday 9:00 AM - 7:00 PM. Supplemental Pay?

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Missouri

Call Center Manager information

See Missouri salary details

$27.7K

$59.9K

$102.7K

How much do call center manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for call center manager in Missouri is $59,876.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $70,400.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Missouri?

The most popular types of Call Center jobs in Missouri are:

What are popular job titles related to Call Center Manager jobs in Missouri?

For Call Center Manager jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Missouri look for?

The top searched job categories for Call Center Manager jobs in Missouri are:

What cities in Missouri are hiring for Call Center Manager jobs?

Cities in Missouri with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Missouri as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $59,876 per year, or $28.8 per hour.

Call Center Associate

Golden Valley Memorial Healthcare

Clinton, MO • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Golden Valley Memorial Healthcare rating

8.0

Company rating: 8.0 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

137th of 1,061 rated hospitals

Job description

Summary:
Exceptional customer service. Answers the phone when patients call to place food orders and retrieves all voice messages in a friendly, timely, and helpful manner.  This position needs to maintain a friendly and cheerful demeanor at all times while on duty.  Prepares snacks and tube feedings for delivery.  This position must maintain open communication with the patient, nursing staff, and room service hostesses and cooks using our AIDET and Destination 10 processes.

Requirements:
Must be efficient at data entry and have a good working knowledge of Excel and Word. Familiarity with MediTech order entry preferred.
Education Preferred: Bachelor's degree from an accredited institution with a major in Food and Nutrition, human environmental sciences, or similar course work or advanced nutrition coursework.
Required: Henry County Health Center Food Handlers Card.


Responsibilities:
Attention to detail.  Enters food onto the correct forms for each patient's physician's ordered diet.
Must be familiar with all menu offerings, diet variations, and specifics of what may be ordered by patients based on their physician's prescribed diet.
Must give orders in a timely manner to cooks to ensure delivery within 45 minutes of order.
Assists with data collection and reporting for continuous quality improvement.
Team Player. During cart dismantling or 'tray scrapping', this position assumes tray-line work.
This position may prepare or get items to patient (via tray elevator for hostess delivery, via food cart, or self-delivery) during slow periods or when service recovery is needed. May be willing to cover/assist with any foodservice position or perform other duties as needed or assigned.
Nutrition/diet knowledge.  This position must be capable of teaching nutrition principles to patients and communicate patient nutrition needs/desires to cooks, delivery staff, and dietitians.

Why Join Us?
We offer a comprehensive benefits package including an employee incentive bonus based on hospital performance and patient satisfaction, 0-6% annual retirement contribution, a 20% employee discount, stable health, vision and dental insurance premiums, and 12 hours of paid time off at the time of hire, all within a supportive, family-like work culture.
Our competitive salary package is adjusted to align with the candidate’s relevant experience and skills.

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