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Call Center Hotline Jobs (NOW HIRING)

DK Security

Call Center Operator

Grand Rapids, MI · On-site

$18/hr

Command Center Operators are an integral part of DK's team! They are responsible for providing ... Monitor an anonymous Whistleblower hotline, and provide thorough reports for clients. * Monitor ...

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As of Sep 10, 2026, the average hourly pay for call center hotline in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

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Infographic showing various Call Center Hotline job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Operator

Grand Rapids, MI • On-site

DK Security
Investigation and Physical Security Services • 1 - 5K employees
Learn more about DK Securityexternal

$18/hr

Other

Medical, Dental, Vision, Life

Re-posted 19 days ago

DK Security rating

4.8

Company rating: 4.8 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

102nd of 119 rated security

Job description

Overview
DK Security is Michigan's fastest growing security company. Established in 1995, we began as an investigations firm and quickly expanded to provide uniform security, event staff security, loss prevention services, and much more based on the needs of our clients.
DK Security can provide you an opportunity to grow, develop and meet new people in a professional setting. We offer you the opportunity to enjoy the atmosphere of working on a team in a position that serves a critical purpose. DK has earned a reputable name in the security industry thanks to our outstanding officers that work in the field, and we cannot wait to have you join our team!
Job Skills / Requirements
SCOPE: Command Center Operators are an integral part of DK's team! They are responsible for providing effective, 24 hour/day, 7 days/week, 365 days/year, support to our corporate management team as well as our supervisors and employees out in the field, and ultimately our customers and clients. In addition, the Command Center Operators are responsible for operating a multi-line switchboard, processing pre-employment background screening, processing company wide payroll, and most importantly providing outstanding customer service.
SCHEDULE:
  • Full Time (40 hours per week), Monday to Friday 1400-2200
  • ACA Full Time (30+ hours per week), Thursday & Friday 1600-0000, Saturday & Sunday 1400-2200
COMPENSATION:
  • Rate of Pay: $18.00/hour
LOCATION: Kentwood, MI
JOB DESCRIPTION/RESPONSIBILITIES:
  • Must provide above excellent customer service when dealing with Clients, Customers, Co-Workers, etc.
  • Provide information and assistance to calling parties concerning emergency, security and general assistance needs.
  • Follow procedures in dispatching personnel for emergency and non-emergency response.
  • Accurately and quickly utilize computer-aided software for complaint documentation and processing of anonymous tip line calls.
  • Serve as an information resource to DK employees and clients. Locate requested information through additional sources as needed.
  • Process and report background screen requests.
  • Process payroll companywide.
  • Monitor an anonymous Whistleblower hotline, and provide thorough reports for clients.
  • Monitor CCTV system using recording devices.
  • Monitor, operate, test and data entry responsibility for a variety of computerized and electronic equipment used in access control, fire and security systems.
  • Prepare reports, activity logs and files. Assist in the maintenance and distribution of reports, records and files.
  • Assists security and event staff in scheduling/payroll processing, filling missed shifts, etc.
  • Must follow site specific post guidelines.
  • Document daily activities and incident reports.
  • Other duties as assigned.
QUALIFICATIONS:
  • Must be at least 18 years old or older.
  • Must be of good moral character, with no felony convictions or misdemeanor convictions for criminal sexual conduct or related offenses, theft, assault, or crimes of moral turpitude, is required.
  • Must have impeccable grooming.
  • Must possess above average customer service skills.
  • Must have high school diploma or GED as well as some college experience.
  • Must present a friendly, positive, professional image to Clients, employees, supervisors, managers, and the general public.
  • Thorough knowledge of emergency procedures; ability to manage emergency situations while handling normal control center functions.
  • Ability to multi-task multiple job duties while maintaining confidentiality.
  • Ability to prioritize decisions based upon multiple criteria and identifiable standards of policies and procedures.
  • Ability to effectively interact with professional personnel at all levels within the corporation, outside agencies and general public.
  • Must possess excellent verbal, written and interpersonal communications skills and the ability to solve problems and de-escalate situations in a non-confrontational manner. These include the ability to read and write the English language.

Education Requirements (All)
High School Diploma or GED
Additional Information / Benefits
DK Security is an Equal Opportunity Employer. All applicants have rights under federal employment law.
E-Verify Participation Poster
Family and Medical Leave Act (FMLA)
Employee Polygraph Protection Act (EPPA)
Immigrant and Employee Rights - Right to Work
Equal Employment Opportunity - Workplace Discrimination is Illegal
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Sick Days
This is a Full and Part-Time position2nd Shift, Weekends.

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