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Call Center Director Jobs in Springfield, OH (NOW HIRING)

Aspen Dental

Dentist - DDS / DMD

Springfield, OH

$200K - $300K/yr

This opening is a lead dentist role, Managing Clinical Director. At Aspen Dental, we putYou1st ... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 ...

Aspen Dental

Dentist - DDS / DMD

Springfield, OH

$200K - $300K/yr

This opening is a lead dentist role, Managing Clinical Director.  At Aspen Dental, we put You ... call center, learning and development, plus so much more    *Source: ADA Health Policy ...

Aspen Dental

Dentist - DDS / DMD

Dayton, OH · On-site

$200K - $300K/yr

This opening is a lead dentist role, Managing Clinical Director. At Aspen Dental, we put You 1st, ... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 ...

Aspen Dental

Dentist - DDS / DMD

Dayton, OH

$200K - $300K/yr

This opening is a lead dentist role, Managing Clinical Director. At Aspen Dental, we put You 1st, ... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 ...

Aspen Dental

Dentist - DDS / DMD

Dayton, OH

$200K - $300K/yr

This opening is a lead dentist role, Managing Clinical Director. At Aspen Dental, we put You 1st, ... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 ...

Aspen Dental

Dentist - DDS / DMD

Dayton, OH

$200K - $300K/yr

This opening is a lead dentist role, Managing Clinical Director. At Aspen Dental, we put You 1st, ... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 ...

Kunesh Eye Center Inc

RN Registered Nurse

Dayton, OH · On-site

Kunesh Eye Surgery Center, Inc. has a great opportunity for a Part Time Registered Nurse in our ... As a Registered Nurse you will interact with the patients pre and post operatively and direct safe ...

3B Healthcare, Inc.

Registered Sonographer

Dayton, OH · On-site

Communicate efficiently and perform professionally with call center, dispatch, peers, supervisory ... Self-motivated, dependable, and work independently with little to no direct supervision. Complete ...

3B Healthcare, Inc.

Registered Sonographer

Dayton, OH · On-site

Communicate efficiently and perform professionally with call center, dispatch, peers, supervisory ... Self-motivated, dependable, and work independently with little to no direct supervision. Complete ...

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Showing results 41-60

All JobsCall Center JobsCall Center Director JobsCall Center Director Jobs in Springfield, OH

Call Center Director information

See Springfield, OH salary details

$39.6K

$92.8K

$144.1K

How much do call center director jobs pay per year?

As of Sep 5, 2026, the average yearly pay for call center director in Springfield, OH is $92,786.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,800.00 and $108,100.00 per year, depending on experience, location, and employer.

What does a call center director do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a call center director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are the key skills and qualifications needed to thrive as a call center director?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What are some common challenges faced by call center directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

Why do people quit call center directors?

Call center directors often leave their roles due to high stress, long working hours, and pressure to meet performance targets. Additionally, limited career advancement opportunities and organizational changes can contribute to turnover among individuals in this position.
More about Call Center Director jobs

What are the most commonly searched types of Call Center jobs in Springfield, OH?

The most popular types of Call Center jobs in Springfield, OH are:

What job categories do people searching Call Center Director jobs in Springfield, OH look for?

The top searched job categories for Call Center Director jobs in Springfield, OH are:

What cities near Springfield, OH are hiring for Call Center Director jobs?

Cities near Springfield, OH with the most Call Center Director job openings:

Call Center Director jobs near you
Infographic showing various Call Center Director job openings in Springfield, OH as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $92,786 per year, or $44.6 per hour.

Dentist - DDS / DMD

Aspen Dental

Springfield, OH

$200K - $300K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

Aspen Dental rating

6.3

Company rating: 6.3 out of 10

Based on 464 frontline employees who took The Breakroom Quiz

669th of 898 rated healthcare providers

Job description

This opening is a lead dentist role, Managing Clinical Director.

At Aspen Dental, we putYou1st, offering the financial security and job stability that comes with working with a world-class Dental Service Organization (DSO).Our best-in-class learning and development training program, competitive compensation, and flexible scheduling will help you thrive in your dental career. Let us handle your business and administrative tasks, so you can focus on what you do best: providing exceptional patient care.

Job Type:Full-time

Salary:$200000 - 300000 / Year

Location-Specific Offers:

  • Signing Incentive- $10000

  • Relocation Stipend - $7500

At Aspen Dental, we putYou1st. We offer:

  • An income potentialthat'stwice as high as the average private practice*

  • Full-time and flexible schedulingto suityour lifestyle and career goals**

  • The opportunity to own your practice through the Practice Ownership Program

  • Unlimited access to free continuing education (live and online) to keep your skills and knowledge up to date

  • A cutting-edge surgical training center to expand your scope of practice

  • A fun and supportive culture that encourages collaboration and innovation

  • A generous benefits package that includes paid time off, health, vision, and 401(k) savings plan

  • Back-end support to allow you more time to focus on your patients:finance, IT, marketing, billing, HR, call center, learning and development, plus so much more

*Source: ADA Health Policy Institute 2017 Survey of Dental Practice.

**May vary by independently owned and operated Aspen Dental location.

You'llachieve success by:

  • Leading a patient-centric team that respects your clinical judgment and leadership

  • Assuming excellent quality of care for all patients while adhering to the highest standards of dental practice ethics and professionalism

  • Conducting comprehensive full mouth exams and diagnosing dental conditions

  • Offering treatment planning options and discussing them with patients

  • Providing high-quality clinical treatments with excellence and efficiency

  • Maintaining an awareness of the budget and working in conjunction with Operations team toattainfinancial objectives

  • Mentoring and coaching new dentists and an entire team of dental professionals

  • Keeping abreast of new developments in dentistry through continued education and professional development

  • Networking with professional groups, dental associations, and dental societies torepresentAspen Dental-branded practices in the greater community

Qualifications:

  • Must be a DDS or DMD from an accredited school

Aspen Dental-branded practices are independently owned andoperatedby licensed dentists. The practices receive non-clinical business support services from Aspen Dental Management, Inc., a dental support organization.

ADMI Corp., d/b/a TAG-The Aspen Group, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated againston the basis ofdisability.

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