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Call Center Director Jobs in Anderson, SC (NOW HIRING)

ProComm

Call Center Representative

Seneca, SC · On-site

$15 - $18/hr

Full-Time Call Center RepresentativeLocation: Seneca, SC (In-Office) l Pay: $15-$18/hrSchedule: 40 hours/week, 10-hr shifts l Must work one weekend day (Sat or Sun) and HolidaysAt ProComm, we pride ...

ProComm

Full-Time Call Center Representative

Seneca, SC · On-site

$15 - $18/hr

Full-Time Call Center Representative Location : Seneca, SC (In-Office) l Pay: $15-$18/hr Schedule: 40 hours/week, 10-hr shifts l Must work one weekend day (Sat or Sun) and Holidays At ProComm, we ...

ProComm

Full-Time Call Center Representative

Seneca, SC · On-site

$15 - $18/hr

Full-Time Call Center Representative Location: Seneca, SC (In-Office) Pay: $15-$18/hr Schedule: 40 hours/week, 10-hr shifts Must work one weekend day (Sat or Sun) and Holidays At ProComm, we pride ...

The Peace Center

Technical Director

Greenville, SC · On-site

The Technical Director will also collaborate with our resident performing arts companies who call the Peace Center home for 50 to 60 performances. ESSENTIAL DUTIES (Include, but are not limited to ...

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Call Center Director information

See Anderson, SC salary details

$40.3K

$94.3K

$146.5K

How much do call center director jobs pay per year?

As of Aug 29, 2026, the average yearly pay for call center director in Anderson, SC is $94,294.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,100.00 and $109,800.00 per year, depending on experience, location, and employer.

What does a call center director do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a call center director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are the key skills and qualifications needed to thrive as a call center director?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What are some common challenges faced by call center directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

Why do people quit call center directors?

Call center directors often leave their roles due to high stress, long working hours, and pressure to meet performance targets. Additionally, limited career advancement opportunities and organizational changes can contribute to turnover among individuals in this position.
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Call Center Director jobs near you
Infographic showing various Call Center Director job openings in Anderson, SC as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 16% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $94,294 per year, or $45.3 per hour.

Call Center Representative

ProComm

Seneca, SC • On-site

$15 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 15 days ago

Job description

Full-Time Call Center RepresentativeLocation: Seneca, SC (In-Office) l Pay: $15-$18/hrSchedule: 40 hours/week, 10-hr shifts l Must work one weekend day (Sat or Sun) and HolidaysAt ProComm, we pride ourselves on building a supportive, compassionate, and collaborative team. We provide high-quality support to a diverse range of clients – from medical practices to apartment complexes, and professional services. If you're a great communicator who loves helping people and working in an upbeat environment, we'd love to meet you! No experience? No problem! We provide comprehensive training to set you up for success from day one. What You'll Do:Warmly greet callers and handle a high volume of incoming calls with professionalism and empathy.Gather, verify, and relay accurate message details so our clients can rely on us completely. Efficiently enter information into our computer system with high attention to detail.What We're Looking For:A welcoming, upbeat, and professional phone presence.Strong English communication skills (excellent spelling and grammar).Comfortable navigating a Windows-based computer environment.Typing speed of 35+ WPM.Reliable attendance and a strong work ethic.Flexibility to work one weekend day each week.Pay: $18 / Hour with perfect attendance.Perfect Attendance is considered being on time for the start of your shift, leaving and coming back on time from any breaks during your shift, and fully completing your assigned shift. Compensation without perfect attendance is $15 / Hour.Benefits (Waiting period may apply):Employee Stock Ownership (ESOP) – Share in the company's success!Medical, Dental, and Vision InsuranceTraditional 401k with company matching and Free Life InsurancePaid Time Off and Legal assistance programsProComm is an Equal Opportunity Employer.
Job Posted by ApplicantPro