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Call Center Director Jobs in Anderson, SC (NOW HIRING)

ProComm

Call Center Representative

Seneca, SC · On-site

$15 - $18/hr

Full-Time Call Center RepresentativeLocation: Seneca, SC (In-Office) l Pay: $15-$18/hrSchedule: 40 hours/week, 10-hr shifts l Must work one weekend day (Sat or Sun) and HolidaysAt ProComm, we pride ...

ProComm

Full-Time Call Center Representative

Seneca, SC · On-site

$15 - $18/hr

Full-Time Call Center Representative Location : Seneca, SC (In-Office) l Pay: $15-$18/hr Schedule: 40 hours/week, 10-hr shifts l Must work one weekend day (Sat or Sun) and Holidays At ProComm, we ...

The Peace Center

Technical Director

Greenville, SC · On-site

The Technical Director will also collaborate with our resident performing arts companies who call the Peace Center home for 50 to 60 performances. ESSENTIAL DUTIES (Include, but are not limited to ...

Pitch Health Solutions LLC

Transfer Agent

Greenville, SC · On-site +1

$25/hr

Bi-weekly direct deposit * Automated dialing system - no manual dialing * Supportive team & proven ... Prior call center or transfer agent experience is strongly preferred. * Professional, reliable, and ...

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Call Center Director information

See Anderson, SC salary details

$40.3K

$94.3K

$146.5K

How much do call center director jobs pay per year?

As of Sep 3, 2026, the average yearly pay for call center director in Anderson, SC is $94,294.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,100.00 and $109,800.00 per year, depending on experience, location, and employer.

What does a call center director do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a call center director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are the key skills and qualifications needed to thrive as a call center director?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What are some common challenges faced by call center directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

Why do people quit call center directors?

Call center directors often leave their roles due to high stress, long working hours, and pressure to meet performance targets. Additionally, limited career advancement opportunities and organizational changes can contribute to turnover among individuals in this position.
More about Call Center Director jobs

What are the most commonly searched types of Call Center jobs in Anderson, SC?

The most popular types of Call Center jobs in Anderson, SC are:

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For Call Center Director jobs in Anderson, SC, the most frequently searched job titles are:

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The top searched job categories for Call Center Director jobs in Anderson, SC are:

What cities near Anderson, SC are hiring for Call Center Director jobs?

Cities near Anderson, SC with the most Call Center Director job openings:

Call Center Director jobs near you
Infographic showing various Call Center Director job openings in Anderson, SC as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 16% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $94,294 per year, or $45.3 per hour.

Call Center Manager

Global Lending Services

Greenville, SC

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Global Lending Services rating

7.5

Company rating: 7.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Why GLS?

Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs. 

People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar. 

Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!

Benefits: GLS offers the below great benefits for your amazing work!
o   Competitive base pay and performance bonuses, dependent on role
o   Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
o   401K with employer match and 100% immediate vesting
o   Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
o   Paid Volunteer Time Off (VTO) Annually
o   Tuition Reimbursement
o   Parental Leave
o   Business casual work environment

Who We're Looking For 
 
We're looking for a hands on leader who thrives in a fast-paced, performance-driven environment. The ideal candidate is someone who enjoys coaching employees, analyzing data, driving operational improvements, and holding teams accountable while maintaining a positive culture.
 

You may be a great fit if you:

  • Have experience leading call center, collections, customer service, operations, or financial services teams
  • Are comfortable reviewing metrics, reports, and call activity to identify performance opportunities
  • Enjoy coaching employees and developing top performers
  • Can effectively manage accountability, performance conversations, and employee development
  • Think critically, solve problems quickly, and make sound business decisions
  • Have a continuous improvement mindset and enjoy identifying ways to improve workflows, processes, and customer experiences
  • Are highly organized and able to balance competing priorities in a fast-paced environment
What You'll Do
  • Lead, coach, and develop a team to achieve performance, quality, and service goals
  • Conduct regular coaching sessions, call reviews, and performance discussions
  • Monitor reports, call activity, and operational metrics to drive results
  • Handle escalated customer situations and support issue resolution
  • Identify opportunities to improve processes, workflows, scripting, and operational efficiency
  • Partner with internal teams and vendors to support business objectives and compliance requirements
  • Manage employee performance, attendance, scheduling, and time-off approvals
  • Ensure adherence to company policies, procedures, and regulatory requirements
What You'll Bring
  • Bachelor's degree required
  • 3+ years of leadership or supervisory experience 
  • Experience in collections, consumer lending, auto finance, call center operations, or financial services preferred
  • Strong coaching, employee development, and performance management skills
  • Ability to influence others and navigate difficult conversations professionally
  • Strong analytical, problem-solving, and decision-making abilities.
  • Excellent communication and organizational skills
  • Proficiency with Microsoft Office and other business systems
Best Fit
This role is ideal for a leader who enjoys developing people, using data to drive decisions, improving processes, and creating accountability. The strongest candidates have experience leading frontline operations teams in collections, lending, financial services, or high-volume customer contact environments and have a proven track record of improving team performance while delivering exceptional customer experiences.
2023 California Applicant Privacy Notice
GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees
Please visit www.glsauto.com for information about our great company and other amazing opportunities

 
Applicants have rights under Federal Employment Laws
Family and Medical Leave Act (FMLA) 
Equal Employment Opportunity (EEO) 
Employee Polygraph Protection Act (EPPA) 

As part of our hiring process, we may use automated tools or artificial intelligence technologies to assist in evaluating applications, assessing qualifications, and supporting hiring decisions. All employment decisions are ultimately reviewed in accordance with applicable laws and company policies.

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