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Call Center Director Jobs in Alabama (NOW HIRING)

Direct overall activities for inside sales call center staff, sales support staff, and outsource vendor through frequent assessment of performance to support attainment of consumer product sales ...

Direct overall activities for inside sales call center staff, sales support staff, and outsource vendor through frequent assessment of performance to support attainment of consumer product sales ...

The Pharmacy Support Call Center Representative is primarily responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation ...

FileLocal Call Representative (On-Site)

Birmingham, AL · On-site

$15 - $18.75/hr

Experience in a help desk or call center environment is a plus. Knowledge, Skills and Abilities: * Basic proficiency in Windows operating systems, navigating menu systems, and using troubleshooting ...

Showing results 21-40

Call Center Director information

See Alabama salary details

$39.9K

$93.4K

$145K

How much do call center director jobs pay per year?

As of Sep 7, 2026, the average yearly pay for call center director in Alabama is $93,368.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,300.00 and $108,800.00 per year, depending on experience, location, and employer.

What does a call center director do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a call center director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are the key skills and qualifications needed to thrive as a call center director?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What are some common challenges faced by call center directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

Why do people quit call center directors?

Call center directors often leave their roles due to high stress, long working hours, and pressure to meet performance targets. Additionally, limited career advancement opportunities and organizational changes can contribute to turnover among individuals in this position.

What are the most commonly searched types of Call Center jobs in Alabama?

The most popular types of Call Center jobs in Alabama are:

What are popular job titles related to Call Center Director jobs in Alabama?

For Call Center Director jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Call Center Director jobs in Alabama look for?

The top searched job categories for Call Center Director jobs in Alabama are:

What cities in Alabama are hiring for Call Center Director jobs?

Cities in Alabama with the most Call Center Director job openings:

Infographic showing various Call Center Director job openings in Alabama as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $93,368 per year, or $44.9 per hour.

Center Director and Professor - North Florida Research and Education Center (NFREC)

University of Florida

Gadsden, AL

Full-time

Posted 20 days ago


Key responsibilities

  • Provide leadership and support for research, extension, and teaching programs at NFREC.

  • Manage NFREC resources, including budget and personnel, and develop short- and long-term goals for programs, equipment, and facilities.

  • Engage with stakeholders, form advisory committees, and promote collaboration with local, state, and federal agencies, as well as national and international institutions.


University Of Florida rating

7.2

Company rating: 7.2 out of 10

Based on 108 frontline employees who took The Breakroom Quiz

390th of 631 rated colleges and universities


Job description

Center Director and Professor - North Florida Research and Education Center (NFREC)

Apply now Job no: 540990
Work type: Tenure-Track Faculty
Location: Gadsden
Categories: Biology/Life Science, Executive/Director/Management, Agricultural Sciences
Department:60770000 - AG-NFREC-QUINCY

Classification Title:

Ctr Dir & Prof

Classification Minimum Requirements:

Candidates for the faculty rank of Professor shall be qualified for the rank of Associate Professor and, in addition, be a recognized national or international authority or an outstanding teacher in their field or specialization. A candidate for this rank must have a distinguished record of achievement beyond the associate professor level.

Job Description:

The Institute of Food and Agricultural Sciences is creating an environment that affirms community across all dimensions. If an accommodation due to a disability is needed to apply for this position, please call 352-392-2477 or the Florida Relay System at 800-955-8771 (TDD) or visit Accessibility at UF . 

Duties and Responsibilities

This is a 12-month 100% (1.0 FTE) administration position. The Center Director is the administrative head of the North Florida Research and Education Center (NFREC) and provides leadership and support for research, extension and teaching programs essential to the agricultural, natural resource conservation, environmental and consumer interests of the area encompassing the eastern Florida Panhandle through the Suwanee Valley and much of NE Florida. A key component of success in the Director position is stakeholder engagement across these areas that will unify efforts toward common interests and identify stakeholder needs.  The Director is responsible for encouraging development of proactive programs addressing present and future needs of surrounding agricultural, natural resource and urban communities. NFREC programs seek to improve the viability of regional agricultural economics, protect and enhance natural resources, support sound urban landscape practices and encourage positive interests at the urban-agricultural interface.

The Center Director is responsible for effective management of NFREC resources - most importantly budgetary and personnel management - and for development of short- and long-term goals involving programs, equipment, physical plant and personnel. The Center Director is to actively seek private funding and endowments to enhance the sustainability of the NFREC. Encouraging and supporting faculty to seek extramural grant opportunities is a key job requirement. The Center Director will liaison with local, state, and federal agencies and will interact with UF/IFAS administration, county extension faculty, other UF faculty and staff, and agricultural and environmental leaders in accordance with the Center's mission and goals. The Center Director is expected to use appropriate communication and management skills to promote teamwork among faculty and staff, delegate responsibilities to associate center directors at the three NFREC locations as appropriate and make timely decisions.  The Director is responsible for evaluation of NFREC faculty programs and initiation of tenure and promotion actions in consultation with department chairs and also must actively engage in filling positions after retirement on established programs. The Center Director is expected to work strongly towards establishing new faculty positions and programs with a clear vision for future agriculture and natural resource development goals for the region and the state. The Center Director will form stakeholder advisory committees, composed of clientele, to assist with program related recommendations and decisions and to generate support for needed facilities and equipment. The Center Director should initiate and encourage cooperative research projects with national and international institutions. The Center Director reports directly to the Vice President for Agriculture and Natural Resources and is responsible programmatically to the Deans for Academic Programs, Research and Extension.

The Center Director must take an active role to develop and maintain goodwill for the Center among various support and clientele groups, local agencies, and consumers.  Strong ties must be developed and maintained with commodity organizations, regulatory agencies, environmental groups and local and statewide governmental agencies. The Director will cooperate with UF/IFAS Department Chairs, other UF/IFAS Research and Education Center directors, county extension faculty and other UF units in program development. 

Background Information

The North Florida Research & Education Center (NFREC) is one of the largest and most diverse off-campus units of UF/IFAS, consisting of campuses in Quincy, Marianna and Live Oak in the eastern Panhandle and Big Bend Region of Florida. The Quincy campus established in 1921 is a 1,021-acre research and education facility located in Gadsden County. The NFREC-Marianna, a 1,288-acre facility, was originally one of the Mobile Units established in 1941 and made its permanent home in Jackson County in 1948. The NFREC-Suwannee Valley (Live Oak) consists of 388 acres, was created by the Florida Legislature in 1947 and began operation on November 1, 1950. The NFREC has 16 faculty members located at Quincy and Marianna that represent nine academic units (agronomy, animal science, entomology, environmental horticulture, forestry, horticulture, plant pathology, soil and water science, and wildlife conservation). Four Regional Specialized Extension Agents (RSA) are located at the NFREC-Suwannee Valley specialized in row crops, rural and agribusiness development, vegetable crops, and water resources, and one RSA is located at Quincy specialized in water resources. Research and Extension programs are collaborative, with a system-based focus on cropping systems, biofuel and medicinal crops, beef/forage production systems, plant breeding systems, specialty crop systems and natural resource management systems. The Center Director's office is located at Quincy with Marianna 40 miles to the west and Live Oak 100 miles to the east. Faculty members commonly use facilities at all three campuses. The NFREC is characterized by a dynamic population of post-doctoral associates, graduate students, scientific, farm, and administrative staff. This variety of faculty, staff and programs provides a unique setting for transdisciplinary research that ties the NFREC with faculty on the main UF campus, faculty at other Research and Education Centers around the state, as well as other universities across the nation. The NFREC also has a strong presence internationally with many faculty members involved in research, extension and teaching in many countries in South America, Europe, Africa and Asia.

The University of Florida is a Land-Grant, Sea-Grant, and Space-Grant institution, encompassing virtually all academic and professional disciplines, with an enrollment of more than 56,000 students.  UF is a member of The Association of American Universities.  The Institute of Food and Agricultural Sciences includes the College of Agricultural and Life Sciences, the Florida Agricultural Experiment Station, the Florida Cooperative Extension Service, the College of Veterinary Medicine, the Florida Sea Grant program, and encompasses 16 on-campus academic departments and schools, 12 Research and Educational Centers (REC) located throughout the state, 6 Research sites/demonstration units administered by RECs or academic departments, and Florida Cooperative Extension Service offices in all 67 counties (counties operate and maintain). The School of Natural Resources and Environment is an interdisciplinary unit housed in IFAS and managed by several colleges on campus.  UF/IFAS employs nearly 4,500 people, which includes approximately 990 salaried faculty and 1,400 permanent support personnel located in Gainesville and throughout the state. IFAS, one of the nation's largest agricultural and natural resources research and education organizations, is administered by a Vice President and four deans: the Dean of the College of Agricultural and Life Sciences, the Dean for Extension and Director of the Florida Cooperative Extension Service, the Dean for Research and Director of the Florida Agricultural Experiment Station, and the Dean for the College of Veterinary Medicine.  UF/IFAS also engages in cooperative work with Florida A&M University in Tallahassee.  

Expected Salary:

Commensurate with Experience and Education

Required Qualifications:

An earned doctorate (foreign equivalent acceptable) in a field related to agriculture or natural resources with experience in conducting a major research, extension and/or teaching programs. The candidate must have academic credentials that merit appointment at the rank of a tenured Professor in the appropriate academic department within IFAS. The candidate should have demonstrated strong professional leadership, communication, interpersonal and administrative skills.  Candidates should also have experience in obtaining legislative and financial support from commodity and industry groups and must show strong commitment to extension, research and teaching. Candidates must be supportive of the mission of the Land-Grant system.  Candidates must be supportive of the mission of the land-grant system and must also have a commitment to UF core values. 

Preferred:

Previous administrative experience is desirable.

Special Instructions to Applicants:

For full consideration, candidates should apply and submit additional materials by October 15, 2026.  The position will remain open until a viable applicant pool is determined.

Employment Conditions

This position is available from January 1, 2027.  Compensation is commensurate with the education, experience, and qualifications of the selected applicant.

Application Information

Individuals wishing to apply should go online to Careers at UF and submit:

    • A formal letter of application that includes a brief statement of the applicant's leadership skills and vision, administrative philosophy, and ideas on the role of an off-campus UF/IFAS Research and Education Center with a variety of programs across three campuses.
    • A current curriculum vitae which includes a biographical sketch, leadership roles, service, consultant roles, and a complete list of publications.
    • Contact information (including email addresses) for 3 individuals willing to write letters of recommendation

Please refer to Requisition # 540990

Dr. Michael E Rogers

Chair, Search and Screen Committee

University of Florida, IFAS

Citrus Research and Education Center

700 Experiment Station Road

Lake Alfred, Florida 33850

Telephone: 863-956-5899

Electronic Mail: mrgrs@ufl.edu

Individuals wishing to nominate candidates should do so by contacting the Search Committee Chair by email or telephone.

Selected candidate will be required to provide an official transcript to the hiring department upon hire.A transcript will not be considered "official" if a designation of "Issued to Student" is visible.Degrees earned from an education institution outside of the United States are required to be evaluated by a professional credentialing service provider approved by National Association of Credential Evaluation Services (NACES). 

Hiring is contingent upon eligibility to work in the US. The University of Florida is a public institution and subject to all requirements under Florida Sunshine and Public Record laws. The University and greater Gainesville community enjoy a variety of cultural events, restaurants, year-round outdoor recreational activities, and social opportunities. 

Health Assessment Required: No

Advertised: 18 Aug 2026 Eastern Daylight Time
Applications close:

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About University of Florida

Sourced by ZipRecruiter

The University of Florida is one of the top ranked public universities in the United States (ranked top 5 amongst public universities in 2023 US news and world report). It is one of only a few comprehensive universities, having medical, veterinary, dental, nursing, public health, and engineering disciplines all co-localized on the same, contiguous campus to facilitate interdisciplinary collaboration. Gainesville is located in the northern region of Florida, within 1-1.5 hours of each coast, and just 1.5-2 hours to Orlando and Tampa. It is a small to medium-sized city with a low cost of living, excellent public and private schools, and southern hospitality. While Gainesville is widely recognized as the home of the Gators, it is quickly becoming known as a center for innovation and a place with a lifestyle that's comfortable for families, yet attractive for young professionals.

Industry

Colleges, universities, and professional schools

Company size

5,001 - 10,000 Employees

Headquarters location

Gainesville, FL, US

Year founded

1853