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Call Center Customer Service Rep Jobs in Virginia

HighPoint

Customer Service Representative

Vienna, VA · On-site

$16 - $21.75/hr

Customer Service Representative HighPoint Digital's professionals focus exclusively on helping ... Work on multiple projects simultaneously in a Call Center/Help Desk environment * Deal with a ...

HighPoint

Customer Service Representative

Mclean, VA · On-site

$16.50 - $22.25/hr

Customer Service Representative HighPoint Digital's professionals focus exclusively on helping ... Work on multiple projects simultaneously in a Call Center/Help Desk environment * Deal with a ...

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All JobsCall Center Customer Service Rep JobsCall Center Customer Service Rep Jobs in Virginia

Call Center Customer Service Rep information

See Virginia salary details

$10

$17

$26

How much do call center customer service rep jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for call center customer service rep in Virginia is $17.90, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $19.09 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center customer service rep?

To thrive as a Call Center Customer Service Rep, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is typically required. Patience, active listening, and resilience are standout soft skills for managing customer interactions and resolving issues effectively. These skills are vital for providing efficient service, ensuring customer satisfaction, and maintaining a positive company reputation.

What is the difference between Call Center Customer Service Rep vs Customer Support Specialist?

AspectCall Center Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall centers, inbound/outbound callsOnline, email, chat, sometimes calls
Industry UsageCustomer service, telecommunications, retailTechnology, software, e-commerce
Common Search IntentCustomer service roles, call center jobsTechnical support, product assistance

The main difference is that Call Center Customer Service Reps primarily handle inbound or outbound calls in a call center setting, focusing on general customer inquiries. Customer Support Specialists often provide technical or product-specific support through various channels like email or chat, sometimes involving more specialized knowledge. Both roles require strong communication skills but differ in work environment and scope of support.

What does a call center customer service rep do?

A Call Center Customer Service Rep is responsible for handling incoming and outgoing customer calls for a company. They assist customers by answering questions, resolving complaints, processing orders, and providing information about products or services. These representatives use communication and problem-solving skills to ensure customer satisfaction and often document interactions in company systems. They may also follow up on customer requests and escalate complex issues to supervisors as needed.

What are some common challenges faced by call center customer service reps and how can they be managed?

Call Center Customer Service Reps often encounter high call volumes, handling difficult customers, and maintaining quality service under time pressure. Successfully managing these challenges involves developing effective communication skills, practicing patience, and utilizing available resources such as scripts or escalation protocols. Many call centers also offer regular training sessions and support from supervisors to help representatives improve their problem-solving abilities and resilience. Building strong teamwork and using stress-relief techniques can further contribute to a positive and productive work environment.
What are popular job titles related to Call Center Customer Service Rep jobs in Virginia? For Call Center Customer Service Rep jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Call Center Customer Service Rep jobs in Virginia look for? The top searched job categories for Call Center Customer Service Rep jobs in Virginia are:
What cities in Virginia are hiring for Call Center Customer Service Rep jobs? Cities in Virginia with the most Call Center Customer Service Rep job openings:
Call Center Customer Service Rep jobs near you
Infographic showing various Call Center Customer Service Rep job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $37,226 per year, or $17.9 per hour.

Escalations Representative

Collabera Technologies

Roanoke, VA • On-site

$20 - $23/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

Description

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Escalations Representative
Contract to Hire: Roanoke, Virginia, US
Salary Range: 20.00 - 23.00 | Per Hour
Job Code: 370488
End Date: 2026-08-12
Days Left: 4 days, 3 hours left
Apply
Position Details:
  • Position: Escalations Representative 2 (Customer Service Specialist)
  • Industry: Banking/Financial Services
  • Job duration: 12 months (Possible Extension/Conversion)
  • Location: Roanoke, VA 24019 (Hybrid post-training - 1 week from the Office, 1 week from Home)
  • Pay Range: $20/hr - $23/hr
  • Benefits:
    The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)
Project Scope:
  • Credit Card Rewards are currently serviced by an external, third-party vendor.
  • An existing Credit Card Customer Service call center will be expanded to include the servicing of Credit Card Rewards.
  • The queue currently services the following products:
    • General Purpose Credit Cards
    • Small Business Credit Cards
    • Personal Lines of Credit
    • Personal Loans
    • Retail Services
  • The queue currently services the following call types across all product types:
    • Handle escalations from frontline call center agents.
    • Assistance requests from frontline call center agents.
    • Remediation servicing requests direct from customers.
    • Rewards for servicing requests direct from customers.
Job Requirement
  • customer service
  • CSR
  • call center
  • calls
  • inbound call
  • outbound call
  • collections
  • service rpresentative
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Ayushi Gupta
  • ayushi.agupta@collabera.com

Apply Now

Apply