ZipRecruiter

Log In

1

Call Center Collections Manager Jobs in Spring, TX

FCCU

Call Center Team Lead

Houston, TX · On-site

$20/hr

... management to manage all department activities, including meeting or exceeding established goals. The qualified candidate must have three to five years of Call Center or related experience ...

Prelude Fertility

Call Center Representative

Tomball, TX · On-site

$15.25 - $19/hr

Our Call Center Representative will be responsible for providing positive and proactive ... Manage high call volume efficiently, ensuring timely responses. * Adhere to department scheduling ...

Fccu

Call Center Team Lead

Houston, TX · On-site

... management to manage all department activities, including meeting or exceeding established goals. The qualified candidate must have three to five years of Call Center or related experience ...

Global Channel Management

Call Center CSR

Houston, TX · On-site

$14.75 - $19/hr

SAP/ QP1 experience Background in call center environment, and managing account from the customer via email, phone, and emails. Must be willing to work and ready to engage with the team Must have ...

TPI Inc. Inc

Call Center Representative

Houston, TX · On-site

$18/hr

Manage 100 inbound calls daily in a timely manner while providing high quality service. * Handling ... Previous Call Center environment experience required * 1 year of customer care experience preferred

previous page

Showing results 41-60

All JobsCall Center Collections JobsCall Center Collections Manager JobsCall Center Collections Manager Jobs in Spring, TX

Call Center Collections Manager information

See Spring, TX salary details

$26.3K

$56.8K

$97.4K

How much do call center collections manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for call center collections manager in Spring, TX is $56,805.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,700.00 and $66,700.00 per year, depending on experience, location, and employer.

What does a call center collections manager do?

A Call Center Collections Manager oversees the team responsible for contacting customers with overdue accounts to recover outstanding debts. They set collection targets, monitor staff performance, ensure compliance with legal and company policies, and implement strategies to improve collection rates. Additionally, they handle escalated issues, train staff, and analyze data to optimize processes. Their role is crucial in maintaining the financial health of the organization while also ensuring respectful and effective customer communication.

What are the key skills and qualifications needed to thrive as a call center collections manager?

To thrive as a Call Center Collections Manager, you need expertise in debt collection practices, leadership abilities, and a solid understanding of relevant regulations, often supported by a degree in business or finance. Familiarity with CRM systems, collections software, and compliance tools such as FDCPA guidelines is typically required. Strong communication, conflict resolution, and motivational skills help foster high-performing teams and positive client interactions. These skills are essential for ensuring regulatory compliance, maximizing recoveries, and maintaining a productive, ethical workplace.

What are some common challenges faced by call center collections managers, and how can they be addressed?

Call Center Collections Managers often encounter challenges such as maintaining high team morale while achieving collection targets, dealing with difficult or distressed customers, and ensuring compliance with regulations. To address these, managers typically focus on regular training, clear communication of goals, and fostering a supportive team environment. They also implement performance metrics and feedback systems to monitor progress and provide coaching, while encouraging collaboration between agents to share successful strategies.

What is the difference between Call Center Collections Manager vs Call Center Collections Specialist?

AspectCall Center Collections ManagerCall Center Collections Specialist
CredentialsTypically requires experience in collections, customer service, and sometimes supervisory certificationsUsually requires basic collections or customer service experience, with relevant training
Work EnvironmentSupervises teams in a call center setting, managing workflows and strategiesHandles inbound/outbound calls to collect payments, working directly with customers
Employer & Industry UsageCommon in financial services, healthcare, and utility companiesFound in similar industries, focusing on debt recovery and customer account management

The Call Center Collections Manager oversees collections teams and strategies, while the Call Center Collections Specialist focuses on direct customer interactions to recover debts. Both roles are vital in collections operations but differ mainly in responsibility level and scope.

What cities near Spring, TX are hiring for Call Center Collections Manager jobs?

Cities near Spring, TX with the most Call Center Collections Manager job openings:

Call Center Team Lead

Houston, TX • On-site

FCCU
See more jobs at FCCUexternal

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Key responsibilities

  • Supervise the call center staff through training, coaching, and performance evaluations.

  • Assist members with their financial needs and handle complex or escalated calls.

  • Work with Call Center management to manage all department activities and meet or exceed established goals.

Job description

We are currently seeking a Call Center Team Lead to work on-site at our Corporate Headquarters (NW Houston). The Team Lead will supervise the call center staff and aid members in their financial needs. They will supervise the workflow and performance of the call center staff through training, coaching and performance evaluations and assist the department with complex/escalated calls and work with Call Center management to manage all department activities, including meeting or exceeding established goals. The qualified candidate must have three to five years of Call Center or related experience, supervisory experience is preferred. Rotating Saturdays are required.
Minimum Qualifications:
Education
  • High School graduate or GED equivalent or equivalent work experience.

Experience
  • Minimum of three years of call center or related experience
  • Supervisory experience is strongly preferred

Preferred Certifications
  • None

Join the First Community Credit Union Team
First Community Credit Union is seeking talented professionals to join our growing team across 14 branch locations and corporate offices serving the Houston, Dallas/Fort Worth, San Antonio, and Austin markets. As a progressive financial institution with more than $3 billion in assets and over 190,000 members, we are committed to delivering exceptional service while investing in the growth and success of our employees.
We offer a comprehensive benefits package designed to support your financial, physical, and personal well-being, including:
  • Medical, dental, and vision insurance
  • Short-term and long-term disability coverage
  • Company-paid life insurance
  • Generous paid time off
  • Paid volunteer time
  • 401(k) plan with an exceptional company match
  • Health and Wellness Program
  • Employee Activity Club

Founded more than 70 years ago serving employees of Spring Branch Independent School District, First Community has grown into one of Texas' leading credit unions, serving members across 41 counties while remaining committed to our core philosophy of People Helping People. We combine innovative digital banking solutions with personalized service, providing our members access to industry-leading online and mobile banking tools, enhanced security features, and a full range of financial products and services.
At First Community, you'll find opportunities to grow your career, make a meaningful impact in the communities we serve, and work alongside a team that values collaboration, innovation, and member service.
Join us and become part of an organization that's making a difference in the lives of our members every day.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Apply