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Call Center Collections Manager Jobs in Spring, TX

The Jenkins Organization

Call Center Agent

Houston, TX · On-site

$14.25 - $18.75/hr

Call Center Agent At the Jenkins Organization, Inc., we're passionate about the RV Resort industry ... Manage and resolve customer complaints. * Offer customers detailed information about our products ...

Velocity Flex

Call Center Representative

Jersey Village, TX · On-site

$14 - $17.50/hr

Job Overview: We're looking for a highly skilled call center representative to join our client's team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick ...

Smarter HR Solutions LLC

Call Center Agent

Houston, TX · On-site

$20/hr

The ideal candidate is a strong communicator who enjoys helping others, can manage multiple ... call center experience required. • Proficiency with Microsoft Office applications. • Excellent ...

StretchLab

Call Center Representative

Houston, TX · On-site

$13 - $15/hr

Proficiency working with CRM, booking software and Google Suite * Previous call center experience is preferred RESPONSIBILITIES: * Consistently make 100+ Outbound calls per day * Make 10+ prospect ...

Smarter HR Solutions LLC

Call Center Agent

Houston, TX

$19 - $20/hr

The ideal candidate is a strong communicator who enjoys helping others, can manage multiple ... call center experience required. · Proficiency with Microsoft Office applications. · Excellent ...

Prelude Fertility

Call Center Representative

Tomball, TX · On-site

$15.25 - $19/hr

Call Center Representative Our Call Center Representative will be responsible for providing ... Manage high call volume efficiently, ensuring timely responses. * Adhere to department scheduling ...

Catch Vibe Voice

Call Center Agent

Houston, TX · On-site

$47K - $52K/yr

You will play a crucial role in enhancing customer satisfaction by resolving inquiries, managing ... Previous experience in sales, call center, customer service, retail, or telemarketing is a plus but ...

ASCENSUS

Call Center Representative

Houston, TX · Remote

$19/hr

As part of our Call Center hiring efforts, we're using a video screening process. To learn more and ... This step accelerates the interview process, moving qualified candidates to hiring manager ...

Ascensus

Call Center Representative

Houston, TX · On-site

$19/hr

All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any ...

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Showing results 21-40

All JobsCall Center Collections JobsCall Center Collections Manager JobsCall Center Collections Manager Jobs in Spring, TX

Call Center Collections Manager information

See Spring, TX salary details

$26.3K

$56.8K

$97.4K

How much do call center collections manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for call center collections manager in Spring, TX is $56,805.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,700.00 and $66,700.00 per year, depending on experience, location, and employer.

What does a call center collections manager do?

A Call Center Collections Manager oversees the team responsible for contacting customers with overdue accounts to recover outstanding debts. They set collection targets, monitor staff performance, ensure compliance with legal and company policies, and implement strategies to improve collection rates. Additionally, they handle escalated issues, train staff, and analyze data to optimize processes. Their role is crucial in maintaining the financial health of the organization while also ensuring respectful and effective customer communication.

What are the key skills and qualifications needed to thrive as a call center collections manager?

To thrive as a Call Center Collections Manager, you need expertise in debt collection practices, leadership abilities, and a solid understanding of relevant regulations, often supported by a degree in business or finance. Familiarity with CRM systems, collections software, and compliance tools such as FDCPA guidelines is typically required. Strong communication, conflict resolution, and motivational skills help foster high-performing teams and positive client interactions. These skills are essential for ensuring regulatory compliance, maximizing recoveries, and maintaining a productive, ethical workplace.

What are some common challenges faced by call center collections managers, and how can they be addressed?

Call Center Collections Managers often encounter challenges such as maintaining high team morale while achieving collection targets, dealing with difficult or distressed customers, and ensuring compliance with regulations. To address these, managers typically focus on regular training, clear communication of goals, and fostering a supportive team environment. They also implement performance metrics and feedback systems to monitor progress and provide coaching, while encouraging collaboration between agents to share successful strategies.

What is the difference between Call Center Collections Manager vs Call Center Collections Specialist?

AspectCall Center Collections ManagerCall Center Collections Specialist
CredentialsTypically requires experience in collections, customer service, and sometimes supervisory certificationsUsually requires basic collections or customer service experience, with relevant training
Work EnvironmentSupervises teams in a call center setting, managing workflows and strategiesHandles inbound/outbound calls to collect payments, working directly with customers
Employer & Industry UsageCommon in financial services, healthcare, and utility companiesFound in similar industries, focusing on debt recovery and customer account management

The Call Center Collections Manager oversees collections teams and strategies, while the Call Center Collections Specialist focuses on direct customer interactions to recover debts. Both roles are vital in collections operations but differ mainly in responsibility level and scope.

What cities near Spring, TX are hiring for Call Center Collections Manager jobs?

Cities near Spring, TX with the most Call Center Collections Manager job openings:

Call Center Manager

Houston, TX • On-site

Perdue, Brandon, Fielder, Collins and Mott L.L.P.
Law Firms • 201 - 500 employees
Learn more about Perdue, Brandon, Fielder, Collins and Mott L.L.P.external

Full-time

Re-posted 6 days ago

Job description

We're seeking a motivated Call Center Manager to lead daily operations, support staff development, and ensure high-quality performance across the team. This role is ideal for someone who enjoys collecting, collating, and analyzing data. The candidate also thrives in a fast‑paced environment, enjoys coaching others, and excels at problem‑solving.Key ResponsibilitiesOversee supervisors to ensure compliance with quality standards, deadlines, and established procedures. Review records or reports pertaining to activities such as production to verify details, monitor work activities, or evaluate performance.Analyze information and evaluate outcomes to determine the most effective solution and resolve issues. Connect pieces of information to form general rules or conclusions, identifying relationships among events that may initially seem unrelated.Provide guidance on complex issues and resolve escalated complaints.Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance management criteria.Providing guidance and expert advice to management or other groups on technical systems -, or process-related topics.Communicate effectively with internal teams and external stakeholders.Perform administrative tasks and maintain accurate documentation.Other duties as assigned.Required Skills & QualificationsStrong leadership, coaching, and conflict‑resolution abilities.Exceptional communication skills (verbal and written).Proficient in Microsoft Excel, Word, Office Suite, and SQL.Skilled in data analysis, decision‑making, and problem‑solving.Knowledge of administration, customer service principles, and office procedures.High dependability and ability to manage multiple priorities.High school diploma or equivalent.Minimum three (3) or more years of professional work experience.
Job Posted by ApplicantPro