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Call Center Associate Jobs in Rosedale, NY (NOW HIRING)

MMC Group

Supervisor - Call Center

Manhattan, NY · On-site

$36K - $42K/yr

We are looking for a stellar Call Center Supervisor to oversee Tier 1 and Tier 2 Representitaves ... Associate's or Bachelor's degree from an accredited college or university * A minimum of one year ...

thryvlgbt

Call Center Morning

Manhattan, NY · On-site

$12.58 - $18.52/hr

Call Center Morning Location: Atlanta, GA, 30303Skills Required: * Call Center * Flexible * 24hr Call Center The Call Center Morning position requires an individual who is able to work in a fast ...

Bedford Stuyvesant Family Health Center

Be Seen First

Call Center Agent

Brooklyn, NY · On-site

$20/hr

We are seeking Call Center Agent to join our team! Applicants must have strong interpersonal skills and a focus on quality patient care. Ideal candidates should be reliable, energetic, self-motivated ...

Talkishco

Call Center Agent

Jersey City, NJ

Call Center Agent Location: Jersey City, NJ Employment Type: Full-Time Reports To: Call Center Supervisor Position Summary: We are looking for a skilled and dedicated Call Center Agent to join our ...

Network Temp Inc

Call Center Representative

Bronx, NY · On-site

$28 - $29/hr

Call Center Representative Primary duties include answering questions, resolving complaints, and providing technical support to ensure customer satisfaction. Other assignment as necessary. Extensive ...

Biz Voice Boost

Call Center Representative

Manhattan, NY · On-site

$17.75 - $22/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our team in Cincinnati, OH, USA . This entry-level position is ideal for individuals looking to build a ...

Elevare Branding

Call Center Representative

Manhattan, NY · On-site

$17.75 - $22/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our team in Cincinnati, OH, USA . This entry-level position is ideal for individuals looking to build a ...

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All JobsCall Center Associate JobsCall Center Associate Jobs in Rosedale, NY

Call Center Associate information

See Rosedale, NY salary details

$9

$17

$21

How much do call center associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for call center associate in Rosedale, NY is $17.62, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $19.47 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.
What are the most commonly searched types of Call Center jobs in Rosedale, NY? The most popular types of Call Center jobs in Rosedale, NY are:
What cities near Rosedale, NY are hiring for Call Center Associate jobs? Cities near Rosedale, NY with the most Call Center Associate job openings:
Infographic showing various Call Center Associate job openings in Rosedale, NY as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,652 per year, or $17.6 per hour.

eService Call Center Asscociate

Careers Integrated Resources Inc

Newark, NJ • On-site

$16.25 - $21/hr

Other

Posted 2 days ago

New

Job description

eService Call Center Associate

A Few Words About Us Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.

This is Direct Hire with our Client

Job Description

Skills Required:

  • 3+ years in a large call center with excellent customer service skills
  • Bilingual in Spanish/English is a major plus
  • Some experience in a call center or customer service role within the health insurance industry required.

Job Summary: Provide excellent service to customers through the resolution of basic customer inquiries received by phone or though written correspondence.

Responsibilities:

  • Receive customer inquiries via phone, fax, mail, e-mail, etc. If necessary, probe for additional helpful information (i.e. member ID, claim number, name, etc.) in order to effectively handle inquiry.
  • Review computer systems and/or other reference materials to complete verification process.
  • Initiate investigation process based on the nature of the inquiry (claim, member information, benefits, enrollment, appeals, etc.).
  • Utilize available resources to quickly and efficiently resolve or redirect inquiries in accordance with prescribed departmental process.
  • Accurately document customer inquiries and actions taken in accordance with departmental quality guidelines to ensure appropriate follow up.
  • Follow up on unresolved issues in a timely manner, escalating call trends to management.
  • Deliver an excellent customer service experience while meeting quality and production standards.
  • Perform other relevant tasks as assigned by management. Core Individual Contributor Competencies: Personal and professional attributes critical to successful performance for Individual
  • Contributors: Customer Focus, Accountable, Learn, Communicate
Qualifications

Education/Experience:

  • High school degree or equivalent required. Some college preferred.
  • Some experience in a call center or customer service role within the health insurance industry required.

Knowledge:

  • Medical terminology and medical billing coding preferred
  • Skills and Abilities: Excellent Customer Service skills including the ability to manage and diffuse irate calls Ability to work in a high pressure, fast pace environment Keyboarding proficiency PC proficiency Strong verbal and written communication Interpersonal skills (i.e. active listening) Investigative and analytical skills Ability to multitask Time management skills Flexibility and adaptability Ability to work effectively within a team environment
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