ZipRecruiter

Log In

1

Call Center Associate Jobs in Buffalo, NY (NOW HIRING)

Service Gurus Inc

Be Seen First

Call Center Representative

Buffalo, NY · On-site

$15 - $20/hr

We specialize in call center job placements such as sales and debt collections. We operate from Atlanta, GA, Charlotte NC, and Buffalo NY.

SPECTRUM

Call Center Representative

Buffalo, NY · On-site

$20/hr

... call center #LI-JE1 CBI112 2026-80211 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for ...

Tomra

Redemption Center Associate

Lancaster, NY · On-site

$19/hr

Redemption Center Associate Bottle and Can Retrieval Centers is recruiting for Full-time Store ... Fill in, last minute, for employee call-off's (be "on call") QUALIFICATIONS: * Ability to lift up ...

Tomra

Redemption Center Associate

Lancaster, NY

... center business, responsible for teaching new associates as well as covering for our understaffed ... Fill in, last minute, for employee call-off's (be "on call") QUALIFICATIONS: * Ability to lift up ...

Tomra

Redemption Center Associate

Lancaster, NY · On-site

$19/hr

... center business, responsible for teaching new associates as well as covering for our understaffed ... Fill in, last minute, for employee call-off's (be "on call") QUALIFICATIONS: * Ability to lift up ...

Tomra

Redemption Center Associate

Lancaster, NY · On-site

$19/hr

... center business, responsible for teaching new associates as well as covering for our understaffed ... Fill in, last minute, for employee call-off's (be "on call") QUALIFICATIONS: * Ability to lift up ...

next page

Showing results 1-20

All JobsCall Center Associate JobsCall Center Associate Jobs in Buffalo, NY

Call Center Associate information

See Buffalo, NY salary details

$8

$16

$19

How much do call center associate jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for call center associate in Buffalo, NY is $16.24, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $17.93 per hour, depending on experience, location, and employer.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

What are the most commonly searched types of Call Center jobs in Buffalo, NY?

The most popular types of Call Center jobs in Buffalo, NY are:

What cities near Buffalo, NY are hiring for Call Center Associate jobs?

Cities near Buffalo, NY with the most Call Center Associate job openings:

Infographic showing various Call Center Associate job openings in Buffalo, NY as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 28% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,770 per year, or $16.2 per hour.

Call Center Associate

European Wax Center

Williamsville, NY

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 27 days ago

Job description

Are you ready to Set the Smooth Standard?

Perks & Benefits

  • Vacation Time
  • Medical, Dental, Vision
  • Supplemental Insurance
  • Liability Insurance
  • 401(k) matching 
  • 401(k) profit share
  • Discounts on waxing services, laser hair removal services and retail products
  • Hourly wage plus performance incentives
  • Great referral program 
  • Career growth
  • FSA Program
  • Paid Training
  • Professional Development Opportunities/Continued Education
  • Retention Bonus


European Wax Center is the largest franchisor and operator of out-of-home waxing services in the United States. With over 1,000 locations across the country, and over 1 million waxes a month crafted to perfection, it’s safe to say we set The Smooth Standard.

About the Role 

This position is responsible for providing a lasting and engaging phone experience for our guests by booking reservations, confirming reservations, and handling guest concerns.

A Day in the Life

  • Books guests’ reservations accurately and efficiently while providing an excellent guest experience
  • Confirms reservations by calling guests 1-2 days before the guests’ reservation
  • Identifies new guests and creates new guest profiles by acquiring guests’ contact information and explaining center policies, such as the medication and late policy
  • Answers guests’ questions and provides necessary resources for the guest to find answers in the future.
  • Deescalates upset guests and offers a resolve to their concern when unable to resolve the problem in a reasonable amount of time, will escalate to the appropriate resource.
  • Handles confidential information, including guest contact information, with a high degree of integrity
  • Ensures desk area and equipment are clean and in good working order at end of shift.
  • Notifies Reservation Center Manager of any questions or concerns presented by guest or the team.

What Sets You Apart

  • Ability to be friendly and engaging on the phone with guests.
  • Ability to focus on phone calls in a fast paced environment
  • Ability to handle escalated calls with confidence and professionalism.
  • Ability to build effective relationships with guests and all levels of professionals; must have good interpersonal skills.
  • Ability to prioritize work effectively.
  • Strong verbal communication skills.
  • Ability to receive constructive feedback from team and management
  • Must be able to work well with the team.
  • Must have flexibility to meet shift requirements
  • Must be a team player and pick up shifts, if needed

Education and Experience

  • High school diploma required.
  • 1-3 years of experience in a call center or retail environment preferred but not required.

Additional duties may be added at any time at the request of European Wax Center and Waxing Centers of Buffalo, LLC


About European Wax Center

European Wax Center, a leading beauty lifestyle brand franchise founded in 2004 by the Coba brothers, offers guests a full suite of waxing services, as well as a proprietary line of beauty products in the skincare, body, and brow categories. EWC provides guests with a modern environment for a comfortable and luxurious experience, which is focused on EWC’s vision of Revealing Beautiful Skin, through exceptional services by professionally trained and certified waxing experts. So confident in the experience, EWC offers first-time guests a free wax on some of its most popular services. EWC prides itself on its unique franchise business model and its network of more than 1,000 centers across the U.S.

For more information about EWC, visit: http://www.waxcenter.com/careers


*This job is not eligible for US visa sponsorship*

European Wax Center is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.   By applying for this position, you are seeking employment opportunities with Waxing Centers of Buffalo, LLC, an independent franchisee of the European Wax Center franchise system. 


Franchisees have sole control over all employment-related matters at their independently owned and operated centers. This job description is a general description of essential job functions. It is not intended to describe all duties someone in this position may perform. 


All employees of EWC and operating subsidiaries are expected to perform tasks as assigned by supervisory/management personnel, regardless of job title or routine job duties.