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Call Center Associate Jobs in Endicott, NY (NOW HIRING)

Cayuga Health System

Call Center Team Member

Ithaca, NY · On-site

$20 - $25.50/hr

The Call Center Team Member is the first point of patient contact to the Cayuga Health System. Call Center Team Members must have excellent customer service skills and exceptional phone etiquette.

Cayuga Health System

Call Center Team Member

Ithaca, NY · On-site

$20 - $25.50/hr

The Call Center Team Member is the first point of patient contact to the Cayuga Health System. Call Center Team Members must have excellent customer service skills and exceptional phone etiquette.

Cayuga Health System

Call Center Team Member

Ithaca, NY · On-site

$15 - $19.25/hr

The Call Center Team Member is the first point of patient contact to the Cayuga Health System. Call Center Team Members must have excellent customer service skills and exceptional phone etiquette.

M&T Bank

Relationship Banker

Endwell, NY · On-site

$20.55 - $34.25/hr

High school diploma or equivalent (GED) and a minimum of 2 years proven retail sales, call center ... Associates degree Notary public license Bilingual based on branch needs Physical Requirements:

M&T Bank

Relationship Banker

Endwell, NY · On-site

$20.55 - $34.25/hr

High school diploma or equivalent (GED) and a minimum of 2 years proven retail sales, call center ... Associates degree Notary public license Bilingual based on branch needs Physical Requirements:

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Call Center Associate information

See Endicott, NY salary details

$8

$15

$19

How much do call center associate jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for call center associate in Endicott, NY is $15.99, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $17.64 per hour, depending on experience, location, and employer.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

What are the most commonly searched types of Call Center jobs in Endicott, NY?

The most popular types of Call Center jobs in Endicott, NY are:

What cities near Endicott, NY are hiring for Call Center Associate jobs?

Cities near Endicott, NY with the most Call Center Associate job openings:

Infographic showing various Call Center Associate job openings in Endicott, NY as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 28% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,249 per year, or $16 per hour.

Call Center Team Member

Cayuga Health System

Ithaca, NY • On-site

$20 - $25.50/hr

Full-time

Re-posted 10 days ago

Cayuga Health rating

7.2

Company rating: 7.2 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

344th of 895 rated healthcare providers

Job description

Company Overview:Cayuga Health is the region's leading healthcare system, and most trusted driver of integrated health services, together with valued partners. We empower our people and employ our capabilities to equitably improve the well-being of the communities we serve. At Cayuga Health System, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies, and research protocols. We have a commitment to its employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.Nestled in the beautiful Finger Lakes region, Cayuga Health provides an outstanding place to work in a vibrant community. Come discover all that Ithaca, New York and Cayuga Health has to offer!Job Summary: The Call Center Team Member is the first point of patient contact to the Cayuga Health System. Call Center Team Members must have excellent customer service skills and exceptional phone etiquette. This is a non-clinical position so no medical experience is necessary or required. On the job training will take place during the first month of starting the position.This position requires onsite training for 2 weeks in Ithaca NY!Job Responsibilities include:Maintain professionalism while answering calls and answering questions from the community regarding primary care needs and COVID testing.Comfort talking with patients on the phone and navigating registration website/EMR simultaneously.Ability to provide patient results and messages from providers, proper transfer to clinical team as necessary.Ability properly escalate calls to management team as necessary.Outbound calling to patients/offices to provide continuity of care.Ability to think critically.Ability to type quickly and accurately.Ability to navigate multiple screens and computer systems.Other tasks and duties as assigned.Requirements:Education - High School Diploma or GED.Experience - Comfortable multi-tasking. Medent or Epic Experience preferred. Customer service experience preferred. Call center experience preferred.Licensure - none required.Physical Requirements - must be able to remain in a stationary position 50% or more of the time. Must be able to exchange accurate information. May occasionally need to move light objects up to 20 pounds.= Essential functionsAt this time Cayuga Health System will not sponsor a new applicant for employment authorization for this position.If you are interested in applying for this position and you require an accommodation, please contact Cayuga Health System at hr@cayugamed.orgCayuga Health System Commitment to Diversity, Equity & InclusionCayuga Health System commits to treating all people with dignity so that everyone who comes to us is safe, cared for, and respected. We will support the growth of our employees and the health of our community by embracing the rich diversity of social and cultural identities, needs, and life circumstances of all people. We strive to recognize and overcome personal biases and systemic policies that marginalize others and contribute to disparities in healthcare access, equitable care, and good health outcomes.Cayuga Health is dedicated to our vision for diversity, equity, and inclusion. As we strive towards our vision, we welcome the opportunity to work alongside a diverse range of employees.
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