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Call Center Associate Jobs in Troy, NY (NOW HIRING)

Berkshire Bank

Call Center Supervisor

Pittsfield, MA · On-site

$20.50 - $32.12/hr

Associates Degree preferred, or equivalent work experience Experience: * Minimum 2 years' banking experience * Minimum 1-year Call Center experience * Minimum 6-12 months in Berkshire Bank Call ...

CGI

Call Center Specialist

Albany, NY · On-site

$16.75 - $20.75/hr

Call Center Specialist Category: Administration Main location: United States, New York, Albany ... Additional Requirements: 1) Associate's degree is required OR must have significant relevant ...

CGI Inc.

Call Center Specialist

Albany, NY · On-site

$16.75 - $20.75/hr

Call Center Specialist Category: Administration Main location: United States, New York, Albany ... Additional Requirements: 1) Associate's degree is required OR must have significant relevant ...

Berkshire Bank

Call Center Representative

Pittsfield, MA · On-site

$20 - $28.90/hr

Call Center Reports to: Customer Support Manager Status: Non-Exempt Grade: 6 Pay Range: $20.00 - $28.90 Actual compensation within the pay range will be determined based on factors including, but not ...

Spectrum

Call Center Sales Representative

Albany, NY

$70K/yr

As a Call Center Sales Representative, you'll leverage your skills to handle inbound sales calls effectively. You'll be instrumental in acquiring new customers and upselling additional products and ...

Berkshire Bank

Call Center Representative

Pittsfield, MA · On-site

$20 - $28.90/hr

Call Center Reports to: Customer Support Manager Status: Non-Exempt Grade: 6 Pay Range: $20.00 - $28.90 Actual compensation within the pay range will be determined based on factors including, but not ...

Berkshire Bank

Call Center Representative

Pittsfield, MA · On-site

$20 - $28.90/hr

Call Center Reports to: Customer Support Manager Status: Non-Exempt Grade: 6 Pay Range: $20.00 - $28.90 Actual compensation within the pay range will be determined based on factors including, but not ...

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Call Center Associate information

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How much do call center associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for call center associate in Troy, NY is $16.48, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $18.22 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.
What are the most commonly searched types of Call Center jobs in Troy, NY? The most popular types of Call Center jobs in Troy, NY are:
What cities near Troy, NY are hiring for Call Center Associate jobs? Cities near Troy, NY with the most Call Center Associate job openings:

Call Center Supervisor

Berkshire Bank

Pittsfield, MA • On-site

$20.50 - $32.12/hr

Full-time

Posted 14 days ago

Berkshire Bank rating

6.7

Company rating: 6.7 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

137th of 171 rated banks

Job description

Division: Beacon Bank & Trust
Department: Call Center
Reports to: Call Center Manager
Status: Non-Exempt
Grade: 7
Pay Range: $20.50 - $32.12
Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.
Location: Pittsfield, MA or Willimantic, CT
Purpose/Objective:
Provides oversight and direction of daily work activities to a designated team of Customer Support Specialist to ensure quality performance and responses to customer inquiries, effective problem resolution, expansion of customer relationships and achieving both individual and team goals.
Key Accountabilities:
  • Responds to incoming calls from both internal and external customers. Ensures excellent customer service by responding to general account inquiries, deposit and loan rate requests, information about products and services, Internet Banking and ATM or Debit Card issues. Performs PIN resets, Internet banking and e-statement set up and check order requests. Responds to Web Support inquiries, files EFT complaints for customers reporting unauthorized electronic activity on accounts. Follows through with all customer issues and provides ongoing assistance as needed. Performs research to resolve issues; educates customer and promotes Berkshire Banks' products and services. Identifies and offers new opportunities and solutions to meet customers' needs. Identifies customers' needs and offers new opportunities to customers to meet established goals. Actively supports and participates in the continued development of sales environment within the call center. 40%
  • Oversees daily activity of designated Customer Support team. Handles complex calls and decision making. Assists with the development and coaching of team to identify and offer new opportunities to customers, develop, and expand customer relationships and to handle more complex sales and service issues; assists with monitoring call center sales and referral program. Maintains up to date knowledge of industry, products, and services to continually improve performance and efficiencies. Assists with the development, implementation, enhancement and support of call center strategies, initiatives, and growth. Maintains comprehensive knowledge of policies, procedures, products, services and related state and federal regulations. 30%
  • Participates in designated Customer Support Specialist team member performance management and resolve routine personnel issues. Works with Customer Support Manager to monitor department goals and objectives. May work with Customer Support trainers to administer the Customer Support onboarding process to ensure consistent delivery and to train designated team members to ensure a seamlessly integrated product/referral opportunity with each customer opportunity. May performs call monitoring and coaching and provide feedback to ensure the team is highly skilled and motivated and exemplifies Be First behaviors and values. Commits to achieving performance standards in individual as well as team performance; compiles necessary data and reports to track and improve Customer Support activity. Participates in the interview process and provides input for hiring decisions. 15%
  • Participates in special projects and support teams by providing ad hoc information and reporting. Identifies areas for process improvement and coaching opportunities. Provides input to Customer Support Manager to continually improve Call Center level of service, knowledge and the services provided to become a full-service, omni-channel contact center. Represents bank in appropriate community organizations. 15%
  • Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties.

Education:
  • Associates Degree preferred, or equivalent work experience

Experience:
  • Minimum 2 years' banking experience
  • Minimum 1-year Call Center experience
  • Minimum 6-12 months in Berkshire Bank Call Center
  • Experience with working in and supervising teams in a remote environment. Flexible work schedule expectation support staff onsite as needed.

Skills & Knowledge:
  • Customer service/sales skills
  • Problem solving ability
  • Strong verbal and written communication skills
  • Ability to handle multiple tasks
  • Technically proficient in operations & procedures
  • Attention to detail

Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at hr@berkshirebank.com.

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