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Call Center Associate Jobs in Reno, NV (NOW HIRING)

CAI

Senior Customer Service Representative

Carson City, NV · On-site

$18.75 - $26/hr

Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly ... Identify recurring caller trends and surface insights to the Call Center Manager for process ...

Liveops

Remote Customer Service Representative

Reno, NV · Remote

$20/hr

Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose your own schedule by self-scheduling 30-minute blocks or commits. * Hours of Operation (Jan-Apr): 7 ...

MSC Industrial Direct

Customer Resource Agent

Reno, NV · On-site

$15 - $24/hr

... our associates. The Customer Resource Agent is an entry-level position in a high-performance ... Use multiple communication channels (phone within a call center environment, web, email, and chat ...

GovernmentJobs.com

WORKFORCE SERVICES REPRESENTATIVE 4

Reno, NV · On-site

$15.50 - $20/hr

... center's automated equipment to search for employment on the Internet, access career/employer statistics and information, utilize the interest and skills assessment and training software, and prepare ...

Sierra Medical Center

OB/GYN - OB-GYN Associates

Reno, NV · On-site

$180K/yr

Opportunity Details Join Northern Nevada's Premier OB/GYN Practice! OB-GYN Associates Reno's most ... Robust call pool of 13 providers * Practice in our new medical complex and Sierra Medical Center ...

Carmax

Supply Associate

Floriston, CA · On-site

$19.43 - $27.09/hr

7280 - Reno - 35 Auto Center Drive, Reno, Nevada, 89511 CarMax, the way your career should be ... Join us in creating a better future- for our company, our customers, and the communities we call ...

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Call Center Associate information

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How much do call center associate jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for call center associate in Reno, NV is $16.71, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $18.46 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Associate, and why are they important?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What does a call center associate do?

A call center associate handles inbound or outbound customer calls to provide support, answer questions, process orders, or resolve issues. They use communication skills, often work with customer service software, and may follow scripts or protocols to ensure consistent service. The role typically requires patience, active listening, and problem-solving abilities.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a Call Center Associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What job makes $10,000 a month without a degree?

A Call Center Associate typically does not earn $10,000 a month without significant experience or specialized skills. High earnings in call centers are usually associated with managerial roles, sales positions, or agents handling high-value clients, often requiring advanced skills, certifications, or performance-based bonuses. Most entry-level call center jobs offer lower salaries, but top performers or those in supervisory roles can reach higher income levels over time.

What is the highest paying call center job?

The highest paying call center jobs typically involve supervisory, managerial, or specialized roles such as call center managers, operations directors, or technical support managers, which can offer salaries significantly higher than entry-level positions. These roles often require leadership skills, industry experience, and sometimes certifications, with salaries varying based on company size and location.

What are Call Center Associates?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.

Is a CSA job stressful?

A Call Center Associate (CSA) job can be stressful due to high call volumes, strict performance metrics, and the need for strong communication skills. Managing customer complaints and maintaining a positive attitude are common challenges in this role, which often requires patience and resilience.
What are the most commonly searched types of Call Center jobs in Reno, NV? The most popular types of Call Center jobs in Reno, NV are:
What cities near Reno, NV are hiring for Call Center Associate jobs? Cities near Reno, NV with the most Call Center Associate job openings:
Distribution Center Operations Trainer - 3rd Shift

Distribution Center Operations Trainer - 3rd Shift

Foot Locker

Sparks, NV • On-site

$21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Foot Locker rating

6.3

Company rating: 6.3 out of 10

Based on 205 frontline employees who took The Breakroom Quiz

44th of 102 rated fashion retailers

Job description

Overview
Great brands reflect culture. The best ones help shape it. At Foot Locker, we're rooted in sport, powered by style, and driven by the communities that move both. From Foot Locker and Kids Foot Locker to Champs Sports, WSS, and atmos, our brands sit at the intersection of sport, style, and self-expression.
As part of the DICK'S Sporting Goods family, you're backed by the resources, reach, and career opportunities of a world-class sports company. That unleashes Foot Locker to keep pushing forward with the agility and edge that define the brand. We're looking for great people who want to influence culture and the generation that is shaping what's next.
Whether you're building strategy, shaping innovations, or creating unforgettable customer moments, you'll contribute to decisions and experiences that define our brands' impact in the communities we serve.
Come change the game with us. Apply today!
The Operations Trainer - 3rd Shift is primarily responsible for training and cross-training of new hires and full-time associates in all functions within the facility. The Trainer must demonstrate leadership behaviors through positive representation of the Company Core Values.
3rd Shift: Sun - Thurs 10pm - 6:30am
If a current team member referred you, please select the link that was sent to you from the team member and apply using that link to be eligible for the referral bonus.
Responsibilities
  • Facilitate classroom, small group, and on-the-job training for new hires and existing associates
  • Provide performance feedback and conduct training follow-ups with new and existing team members
  • Complete Training Checklist and additional documentation to align with procedures and track training completions and attendance records
  • Communicate with training department and department supervisors regarding any issues related to trainees and partner to deliver disciplinary action as needed
  • Create, review, and update training materials and practices that align with company core values
  • Work within the assigned department as needed to assist with productivity and to continue to develop and maintain skills needed to train
  • Properly follow company and OSHA safety procedures

Qualifications
  • High School Diploma or GED
  • Computer proficiency including Microsoft Office
  • Related experience in presenting, learning facilitation, or leadership, preferred
  • Minimum of 6 months experience within distribution center, preferred
  • Ability to work in a fast-paced environment
  • Ability to read, write, conduct business-related mathematics and analyze data as required
  • Basic proficiency in speaking and understanding English* to comprehend safety instructions, participate in safety drills and effectively communicate in case of emergencies.
    *This requirement is critical to maintain a safe working environment for all employees. It is not a requirement of Foot Locker that employees speak English only while at work.

Physical Demands:
  • Required to stand (stationary position) during scheduled hours. Hours usually include weekends, evenings and holidays in conjunction with labor regulations.
  • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
  • While performing the duties of this job the employee is regularly required to communicate using various methods.
  • Kneeling, stooping, using stairs, reaching, pulling and moving weights of 0-25 pounds constantly and 25-40 pounds occasionally and over 40 pounds seldomly with or without assistance as needed.
  • Ability to move up to 40 pounds at least 25 feet in distance occasionally with assistance as needed.
  • Based on business necessity associates may be required to temporarily work in other locations that require different physical demands.

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
#LI-AF1
Benefits
Base rate paid bi-weekly: $21.00 / hr 3rd Shift Difference: $1.25/ hr
Sneakers are just the beginning:
  • Foot Locker employee discount: 30% off in-store and online
  • Paid time off
  • Medical, dental, and vision coverage
  • Flexible Spending Account
  • 401(k) with company match and Roth option
  • Life insurance
  • Climate controlled environment
  • Development and advancement opportunities
  • Education reimbursement program
  • And so much more!

What Foot Locker employees say

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