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Call Center Associate Jobs in Reno, NV (NOW HIRING)

R.C. Willey

Customer Service Call Center

Reno, NV · On-site

$18/hr

Call Center Customer Service RC Willey is seeking a motivated and customer-focused Call Center ... To help keep our associates and customers safe, we perform a criminal background check and a pre ...

Meruelo Group

Call Center Supervisor

Reno, NV

Participate in special project activities and support teams by providing ad hoc information and reports. Assist the Revenue Management and Call Center team with tasks and projects as needed. Assist ...

UHS

Call Center Specialist

Sparks, NV

$17.25 - $21.50/hr

The Call Center Specialist is responsible for answering incoming calls and scheduling patient appointments. This includes patient registration, insurance eligibility, appointment verification ...

Costco Auto Program

Call Center Supervisor

Reno, NV

$21 - $24/hr

The Call Center (Member Advocate) Supervisor-I is responsible for leading and coaching Member Advocates by acting as an encouraging role model. The MAC Supervisor-I must be able to monitor, mentor ...

Meruelo Group

Call Center Shift Manager

Reno, NV · On-site

EDUCATION and/or EXPERIENCE Minimum of 3 years' call center supervisor experience or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

CAI

Customer Service Delivery Leader

Carson City, NV · On-site

Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly ... Monitor daily call center operations across all channels (phone, chat, email) to ensure adherence ...

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Call Center Associate information

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How much do call center associate jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for call center associate in Reno, NV is $16.71, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $18.46 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Associate, and why are they important?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What does a call center associate do?

A call center associate handles inbound or outbound customer calls to provide support, answer questions, process orders, or resolve issues. They use communication skills, often work with customer service software, and may follow scripts or protocols to ensure consistent service. The role typically requires patience, active listening, and problem-solving abilities.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a Call Center Associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What job makes $10,000 a month without a degree?

A Call Center Associate typically does not earn $10,000 a month without significant experience or specialized skills. High earnings in call centers are usually associated with managerial roles, sales positions, or agents handling high-value clients, often requiring advanced skills, certifications, or performance-based bonuses. Most entry-level call center jobs offer lower salaries, but top performers or those in supervisory roles can reach higher income levels over time.

What is the highest paying call center job?

The highest paying call center jobs typically involve supervisory, managerial, or specialized roles such as call center managers, operations directors, or technical support managers, which can offer salaries significantly higher than entry-level positions. These roles often require leadership skills, industry experience, and sometimes certifications, with salaries varying based on company size and location.

What are Call Center Associates?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.

Is a CSA job stressful?

A Call Center Associate (CSA) job can be stressful due to high call volumes, strict performance metrics, and the need for strong communication skills. Managing customer complaints and maintaining a positive attitude are common challenges in this role, which often requires patience and resilience.
What are the most commonly searched types of Call Center jobs in Reno, NV? The most popular types of Call Center jobs in Reno, NV are:
What cities near Reno, NV are hiring for Call Center Associate jobs? Cities near Reno, NV with the most Call Center Associate job openings:

Customer Service Call Center

RC Willey Home Furnishings

Reno, NV • On-site

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Call Center Customer Service
RC Willey is seeking a motivated and customer-focused Call Center Representative to join our team and assist customers over the phone. This position requires a dependable professional with strong communication, problem-solving, and multitasking skills. The ideal candidate will provide excellent customer service, resolve inquiries efficiently, and help maintain a positive and professional call center environment.
Starting Pay: $18 per hour
This is a full-time, on-site position with the potential to work remotely after training is completed.
Key Responsibilities
  • Professionally handle inbound customer calls, addressing inquiries related to sales, deliveries, product information, and service concerns with accuracy and efficiency.
  • Serve as a knowledgeable liaison, providing phone-based support to internal departments including delivery, customer service, and retail operations to ensure seamless communication and issue resolution.
  • Proactively follow up on customer concerns and service requests, ensuring timely resolution and maintaining a high standard of customer satisfaction.
  • Perform all other duties as assigned.

Skills and Qualifications
  • Exceptional verbal and written communication skills, with a strong focus on delivering outstanding customer service and resolving issues effectively.
  • Demonstrated ability to manage challenging customer interactions with professionalism, empathy, and composure.
  • Proficient in basic computer applications, with accurate typing and data entry capabilities.
  • Strong organizational skills with the ability to multitask, maintain attention to detail, and ensure timely completion of responsibilities.
  • Self-motivated, reliable, and capable of working independently while contributing to a team-oriented environment.
  • Previous call center or customer support experience preferred.
Ready to join the team?
Working with us is more than just a paycheck– it’s about being part of an organization that values connection and community. At RC Willey, we are not just about home furnishings; we are about designing a place where both customers and associates feel at home. Not only will you assist customers in creating "their home, their way," but you’ll also have the opportunity to enhance your own home with one of our most popular benefits: our merchandise discounts!
If you’re ready to grow in a supportive, fun environment, we offer a comprehensive benefits package, which includes:
  • Paid Time Off, starting your first day
  • Paid holidays
  • Medical, dental, vision and life insurance
  • Generous discounts on merchandise
  • Tuition Reimbursement
  • Paid parental leave
  • Pet insurance
  • Annual profit-sharing incentive
  • 401(k) with company match
  • Opportunities for career advancement
  • And more!

To help keep our associates and customers safe, we perform a criminal background check and a pre-employment drug screen.

Apply