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Call Center Associate Jobs in Providence, RI (NOW HIRING)

Brownhealth

Call Center Contact Associate

Providence, RI · On-site

$18 - $25.82/hr

SUMMARY: Effectively schedule patients into the practice management program respecting the scheduling guidelines for each provider and providing the utmost in customer service to our patients.

Lifespan

Call Center Contact Associate

Providence, RI · On-site

$18 - $25.82/hr

SUMMARY: Effectively schedule patients into the practice management program respecting the scheduling guidelines for each provider and providing the utmost in customer service to our patients.

Apex Systems

Call Center Representative

Lincoln, RI

$15 - $18.75/hr

Provide call center based technical support to store locations, vendors and staff. Serve as first level support for troubleshooting of issues encountered in store rollouts. Rollouts may include POS ...

Brownhealth

Call Center Contact Associate

Warwick, RI

$18 - $25.82/hr

SUMMARY Effectively schedule patients into the practice management program respecting the scheduling guidelines for each provider and providing the utmost in customer service to our patients.

New

Tempus

Call Center Representative

Stoughton, MA · On-site

$17 - $21.25/hr

Call center and phone customer service experience highly preferred * Bilingual preferred: Fluent in English and all languages * Stoughton office location * 3 months required in person for training ...

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Showing results 21-40

All JobsCall Center Associate JobsCall Center Associate Jobs in Providence, RI

Call Center Associate information

See Providence, RI salary details

$8

$16

$20

How much do call center associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for call center associate in Providence, RI is $16.93, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $18.70 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.
What are the most commonly searched types of Call Center jobs in Providence, RI? The most popular types of Call Center jobs in Providence, RI are:
What cities near Providence, RI are hiring for Call Center Associate jobs? Cities near Providence, RI with the most Call Center Associate job openings:
Infographic showing various Call Center Associate job openings in Providence, RI as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $35,219 per year, or $16.9 per hour.

Call Center Representative

Manufacturing Company

East Providence, RI • On-site

$19/hr

Other

Medical

Re-posted 15 days ago

Job description

About the job Call Center Representative
We are seeking a highly motivated and empathetic Customer Care Specialist to join our dedicated team. This is an onsite position that plays a critical role in providing exceptional support, resolving customer inquiries, and ensuring a positive brand experience through phone, email, and chat interactions. If you are passionate about helping others and thrive in a fast-paced environment, we encourage you to apply.
What's In It For You

  • Impactful Work: Be the front-line voice of our company, directly influencing customer satisfaction and loyalty.
  • Skill Development: Gain valuable professional experience in communication, problem-solving, and relationship management.
  • Supportive Team Environment: Work alongside a collaborative and friendly team committed to mutual success.
  • Financial Recognition: Eligibility for an incentive recognition bonus for performance and goal achievement.
Responsibilities Include
  • Answering inbound customer calls, emails, and chats promptly and professionally.
  • Identifying and assessing customers' needs to achieve satisfaction through effective troubleshooting and solutions.
  • Managing and resolving complex customer complaints and inquiries with patience and diplomacy.
  • Documenting all interactions and transactions accurately in the customer relationship management (CRM) system.
  • Maintaining a high level of product and service knowledge to provide accurate information.
  • Following established communication procedures, guidelines, and policies.
Skills and Qualifications
  • High school diploma or equivalent.
  • Minimum of 1 year of experience in a customer service or call center environment.
  • Exceptional verbal and written communication skills.
  • Strong active listening and problem-solving abilities.
  • Proficiency with standard office software (e.g., Microsoft Office Suite).
  • Ability to sit for extended periods and manage high call volumes efficiently.
  • Experience with a major CRM system (e.g., Salesforce, Zendesk).
  • Associate's or Bachelor's degree a definite plus!
Compensation and Benefits
  • Pay Rate: The expected hourly wage is $19/hr. Pay will be offered based on several factors, including the candidate's education, work experience, work location, specific job duties, and certifications.
  • Schedule: Monday - Friday, 8:00 AM - 5:00 PM ONSITE.
  • Benefits: We offer comprehensive benefits, which include health insurance and an incentive recognition bonus. (All benefits are based on eligibility).

Ready to make a difference? Apply today by submitting your resume and a brief cover letter through our online portal! We look forward to reviewing your application.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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