ZipRecruiter

Log In

1

Call Center Associate Jobs in Oak Ridge, TN (NOW HIRING)

Covenant Health

RELEASE INFORMATION SPEC

Knoxville, TN · On-site

$15.50 - $20.50/hr

The HIM Administration Call Center is responsible for telephone reception and facsimile requests of ... Preference may be given to individuals possessing an Associate's degree in a directly-related field ...

Covenant Health

RELEASE INFORMATION SPEC

Knoxville, TN · On-site

$15.50 - $20.50/hr

The HIM Administration Call Center is responsible for telephone reception and facsimile requests of ... Preference may be given to individuals possessing an Associate's degree in a directly-related field ...

Covenant Health

RELEASE INFORMATION SPEC

Knoxville, TN · On-site

$15.50 - $20.50/hr

The HIM Administration Call Center is responsible for telephone reception and facsimile requests of ... Preference may be given to individuals possessing an Associate's degree in a directly-related field ...

ADT

Inbound Monitoring Representative

Knoxville, TN · On-site

$17/hr

ADT offers a shift-differential policy that provides employees with supplemental pay on top of their hourly rate during times of higher-than-average customer call volume and when working less ...

New

ADT

Inbound Monitoring Representative

Knoxville, TN · On-site

$17/hr

ADT offers a shift-differential policy that provides employees with supplemental pay on top of their hourly rate during times of higher-than-average customer call volume and when working less ...

previous page

Showing results 41-60

All JobsCall Center Associate JobsCall Center Associate Jobs in Oak Ridge, TN

Call Center Associate information

See Oak Ridge, TN salary details

$8

$16

$19

How much do call center associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for call center associate in Oak Ridge, TN is $16.02, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $17.69 per hour, depending on experience, location, and employer.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

What are the most commonly searched types of Call Center jobs in Oak Ridge, TN?

The most popular types of Call Center jobs in Oak Ridge, TN are:

What cities near Oak Ridge, TN are hiring for Call Center Associate jobs?

Cities near Oak Ridge, TN with the most Call Center Associate job openings:

Infographic showing various Call Center Associate job openings in Oak Ridge, TN as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 29% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $33,330 per year, or $16 per hour.

RELEASE INFORMATION SPEC

Covenant Health

Knoxville, TN • On-site

$15.50 - $20.50/hr

Full-time

Re-posted 20 days ago

Job description

Overview
Release Information Specialist
Full Time, 80 Hours Per Pay Period, Day Shifts
Covenant Health Overview:
Covenant Health is East Tennessee's top-performing healthcare network with 10 hospitals and over 85 outpatient and specialty services, and Covenant Medical Group, our area's fastest-growing physician practice division. Headquartered in Knoxville, Covenant Health is a community-owned, not-for-profit healthcare system and the area's largest employer with over 11,000 employees. Covenant Health is the only healthcare system in East Tennessee to be named six times by Forbes as a Best Employer.
Position Summary:
It is the role of the Release of Information Specialist to serve within the Health Information Management Administration Call Center. The HIM Administration Call Center is responsible for telephone reception and facsimile requests of medical records for multiple Covenant Health facilities. The use of proper customer service and phone etiquette is required. Their primary responsibility is to assist the caller or requester with release of information regarding continuity of care and questions regarding health information. These duties are associated with the responsibility to protect the medical record from improper release. The specialist is expected to release the record to the requestor after validation of a proper authority. The Release of Information Specialist is expected to respond to unlimited and unpredictable volumes of calls on a daily basis, 24 hours each day, while maintaining ROI accuracy. Process accuracy is governed by HIPAA & HITECH Guidelines, State and Federal laws, and Covenant Health Policy and Procedures. With a staffing requirement of seven days a week, 24 hour coverage, a limited number of ROI Specialists are given home access.
Responsibilities
  • Protects the release of patient health information while maintaining confidentiality on all patient health information.
  • Will comply with record requests following State and Federal, HIPAA and HITECH guidelines and Covenant Health policy and procedures.
  • Must maintain proper phone etiquette and customer service expectations at all times in stressful, high volume situations.
  • Assists the caller and validates information being presented to ensure authority, patient identification resulting in proper release of the medical record.
  • In addition to incoming calls requesting medical records, the ROI Specialist is responsible for releasing medical records requested by facsimile by maintaining the Right Fax software and database.
  • Accesses of various software and functionality for patient information based upon the requester needs and the patient's dates of service.
  • Assists the caller by verifying whether releases have been processed by the ROI Coordinator through access of the PHI software.
  • Forwards the requestor to the proper ROI Coordinator for further assistance as needed.
  • Employees with home connectivity have additional expectations to work as needed in emergency situations.
  • Maintains thorough knowledge of Covenant Health HIPAA and HITECH policies as well as State and Federal guidelines regulating release of personal health information.
  • Performs other related duties as assigned.

Qualifications
Minimum Education:
None specified. Will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing an Associate's degree in a directly-related field from an accredited college or university.
Minimum Experience:
Some college preferred with experience in HIPAA and HITECH. Must be computer proficient. Must possess a desire to provide excellent customer service and have strong interpersonal skills. Must possess good decision-making skills and be able to work independently. Must be detail oriented, highly organized and capable of multi-tasking.
Licensure Requirement:
Registered Health Information Technician preferred, but not required.

Apply